MAZDA Complaints

The contact owns a 2018 Mazda CX-5. The contact stated that after she drove her four-year-old grandson to school, she parked and turned off the vehicle; however, she left the key on the inside of the vehicle and exited the vehicle to remove her grandson from the rear seat however, the doors inadvertently locked while her grandson was inside. The contact stated that she was unable to unlock the doors as the vehicle was designed to remain unlocked while the key was inside of the vehicle. The Police Department was notified of the issue; however, while the Police Officers were approaching, her grandson was able to remove himself from the safety seat and unlock the door manually. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to schedule an appointment. The failure mileage was approximately 40,000. The VIN was unavailable.

I brought my car in to get it checked as the back drivers wheel was making clicking sounds when slowing down, both with and without breaks. I spent two weeks on my own trying to see what caused the car to make the sound when driving but was only able to learn that it makes the sound when slowing down, and disappears when driving at higher speeds. When brought in, the dealership was unable to tell me anything about the issue, as they were "unable to pinpoint it". After a few days, they were able to tell me that the issue is the differential, and that they would be unable to get the part. The differential is part of the axel, and is what allows the car to turn at different speeds. This is a serious issue and the car is less than a month and a half old with less than 1500 miles on it. The car itself is brand new, has never been used by anyone other than me and is having issues this quickly. The differential was inspected by the dealership, I am unsure if it was inspected by more than one person. But they are unsure as to when this issue would be getting fixed, and that car is my only transportation. The part has yet to be inspected by anyone other than the dealership. There were no warning lamps, signs, etc, only the sound of the back wheel clicking to show that there was an issue. Again, the car is less than a month and a half old, less than 1500 miles on it and this issue is incredibly dangerous.

The contact owns a 2004 Mazda Mazda6. The contact stated that while operating the vehicle, the driver’s and passenger’s side headlights were inoperable and failed to illuminate as needed. The contact replaced the bulbs, but the failure persisted. The vehicle was taken to the local mechanic who diagnosed that the electrical wires had shorted out due defective wire coating. The mechanic attempted to fix the failure by covering the electrical wires, but the failure persisted. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 165,000.

UNKNOWN While stopping the radio system (which can not be powered off) will change and go to other apps. This causes the driver to take their eyes from the road and hand from the steering wheel to press buttons to get the radio system under control. When the radio does this it often goes to the settings and changes the navigation voice volume to the loudest it can go essentially frightening the driver and causing them to look away from the road and divert their attention to the radio system. This occurs every time the vehicle is driven and often occurs when hitting the brakes.

Driving home the car said 26 miles to E. while in gear going down the road it popped engine system malfunction and the whole car shut off and wouldn't start. Didn't drive the vehicle for 2 days- filled the gas tank and it drove fine for 5 days. Day 6- 4/8/2023, fine driving down the highway 45 minutes. Go down about a mile and it still doesn't seem right, I move lanes and the thermostat light starts flashing at 260, as soon as I make the turn it tells me to pull over and turn the car off-it was at 270. Go to drive across the street to get coolant later- car stalls when I shift into drive. Park it- get coolant takes an entire jug. Idling a little rough, but not bad. Mechanic he can't see any issues, computer is throwing out fuel system codes but no, issues that can be found. Does a tune up on it, pick it up. Smoking when I start the car and something smells burning. Driving home, it stalls again while in gar at a red light. RPM jumping between 500 and 750 while in gear. Park it for a few hours- everything seems fine. Drive 35 minutes- mostly highway. RPM isn't moving when in park vs neutral. While at last red light before home- engine system malfunction comes on. Driving a few miles down the road still on, temperature at 200. Drive about half a mile down the road- at 260 as I'm pulling into my driveway. Towed to Mazda the next day. Got diagnosis that the head lifted and coolant mixed into oil, flooding engine. Need a new engine and turbo- $10,000 to fix it. Never had issues prior and no signs of anything going wrong. Oil change done 2 weeks prior to this all starting.

The contact owns a 2010 Mazda Mazda5. The contact stated that while inflating the driver’s side rear tire, the valve stem fractured and detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to tire shop for assistance. The manufacturer was not contacted. The failure mileage was approximately 165,000.

The seat track on the drivers seat has come apart, so now the drivers seat rocks back and forth with every acceleration and brake, and feels like it's about to come off entirely. There was no incident that seemed to cause this, just one day I got in the car and the seat was loose. I took it to the dealership and they confirmed the seat track is coming apart, but there is no recall out for this VIN so I would have to pay $2400 to replace this defective part.

"low oil" indicator came on after less than 5000 miles after oil change. Found oil to be 1 quart low. Scheduled oil changes are 10,000 miles apart, which suggests engine has defect which allows oil to be consumed within the engine. No signs of oil leakage.

The display operates by itself. This is a known issue commonly called “ghost touch” and Mazda has issued service bulletins for 2014-2016 model year cars. Unfortunately other cars including my 2017 CX-5 are also affected. This is a safety issue as the navigation will stop working and the constant beeping from the ghost clicking is very distracting and can lead to the driver not focusing on the road. Mazda should be required to recall all affected model years, not just the 2014-2016.

The passenger side Dash on my 2012 Mazda 6 that I just purchased 3 years ago is melting and deteriorating and it's cracked and its leaves a real bad glare on the windshield and I think they said it was a recall that was back in 2015 but this car was never fixed and that recall wasn't fixed so how do I go about getting that recall fixed because when I talk to [XXX] at Mazda direct and Fostoria they said that there was nothing they could do and it is a real bad safety hazard. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).