MAZDA Complaints

TL* THE CONTACT OWNS A 2010 MAZDA 3. THE CONTACT NOTICED THAT THE DASHBOARD WAS DETERIORATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE VEHICLE IS IN MOTION THE GEAR INDICATOR ON THE DASH I WILL FLASH IN AND OUT. WHEN THE LIGHT GOES OUT THE VEHICLE WILL STALL AND WHEN IT COMES BACK ON THE VEHICLE WILL REV UP CAUSING AN UNSAFE SPEED. THE ECM WAS REPLACED AND TWO MONTHS LATER THE PROBLEM STILL PERSISTS. THE DEALER CANNOT FIND ANYTHING WRONG

THE DRIVERS SEAT WILL SOMETIMES COME OUT OF ITS TRACK, AND NOT LOCK IN SECURELY. WHEN THE SEAT IS LOCKED, IT SEEMS TO BE OK, BUT IF I SHOULD MOVE THE SEAT FORWARD TO ACCOMMODATE FOR A REAR PASSENGER ITS LIKE THE SEAT WILL NOT SIT SQUARELY IN THE TRACK, AND IT WILL EITHER SINK, OR ELEVATE AT ONE CORNER AND SLIDE FORWARDS OR BACKWARDS. ITS DANGEROUS IF I WERE TO HIT MY BRAKES, THE SEAT WOULD MOVE FORWARD INADVERTENTLY CAUSING ME TO SLAM ON MY BRAKES. ALSO, THERE APPEARS TO BE AN AIR BAG INDICATOR LIGHT THAT WILL FLASH ON MY DASHBOARD. THIS SEEMS OCCUR AT RANDOM TIMES, THE RED LIGHT WILL FLASH INDICATING SOME SORT OF ERROR WITH THE AIRBAG. I'M NOT SURE IF ITS A LOOSE CONNECTION, OR AN ACTUAL PROBLEM WITH THE AIR BAG. WHEN I ALERTED THE DEALER THEY TOLD ME I WAS OUT OF WARRANTY, AND THEY WOULD NOT DO ANYTHING FOR EITHER OF THESE ISSUES. I MENTIONED THAT THESE WERE MOST LIKELY SAFETY ISSUES, NOT LIKE I WANTED FREE TIRES OR A NEW WATER PUMP OR BATTERY OR SOMETHING. JUST ADDRESS WHAT COULD BE A HAZARDOUS CONDITION WITH MY VEHICLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 MAZDA RX-8. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V382000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAVE A 2008 MAZDA CX-9 WITH 139,000 MILES ON IT. THE TRANSFER CASE HAS DESTROYED THE TRANSMISSION. THE TRANSMISSION WAS COMPROMISED BY THE FAULTY TRANSFER CASE OVER A PERIOD TIME. I'VE DONE EXTENSIVE RESEARCH ON THIS AND THIS IS ABSOLUTELY A KNOWN ISSUE THAT THE TRANSFER CASE IS RUINING THESE TRANSMISSIONS. I'VE ALSO DISCOVERED THAT THE MAZDA DEALERSHIPS IN MY AREA ARE SELLING UPWARDS OF 4 TRANSFER CASES PER WEEK AND OFTEN OUT OF STOCK DUE TO THIS REPLACEMENT OF THE FAULTY TRANSFER CASE COMING OUT OF THE FACTORY. I CANNOT UNDERSTAND WHY MAZDA HASN'T SENT OUT A BULLETIN TO IT'S VALUED CUSTOMERS REGARDING THIS. I CAN ONLY IMAGINE THE LACK OF TRANSPARENCY ON THIS IS DUE TO THE LARGE FINANCIAL IMPACT IT MAY HAVE. I AM CONTACTING YOU TO REQUEST THAT YOU TAKE THIS ISSUE TO WHOMEVER CAN HELP RESOLVE MY CASE AND PROVIDE SIGNIFICANT FINANCIAL ASSISTANCE TOWARDS THE REPLACEMENT OF MY TRANSMISSION AND FAULTY TRANSFER CASE. I'VE BEEN TOLD THAT MAZDA APPARENTLY HAS A "SOFTWARE UPDATE" THAT WOULD FIX THIS ISSUE - BUT I FIND IT IMPOSSIBLE TO BELIEVE AS I HAVE NEVER RECEIVED ANY NOTIFICATION OF THIS BEING AN ISSUE OR ANY SOFTWARE UPDATE TO FIX THIS FAULTY TRANSFER CASE. I FIND IT HARD TO BELIEVE THAT A SOFTWARE UPGRADE IS GOING TO FIX A MECHANICAL ISSUE AND CANNOT FIND ANY EVIDENCE OF THIS "SOFTWARE" UPDATE BEING LEGITIMATE. MAZDA SUPPOSEDLY MAKES A QUALITY PRODUCT AND SUPPOSEDLY CARES ABOUT CUSTOMER LOYALTY AND SERVICE. I WOULD SAY THAT NOT TELLING YOUR CUSTOMERS ABOUT A FAULTY PART (KNOW ISSUE ON FACTORY TRANSFER CASE) THAT DESTROYS THE TRANSMISSION AND CAUSES SIGNIFICANT FINANCIAL HARDSHIP IS NOT FAIR OR REASONABLE CUSTOMER SERVICE.

WHEN ENGAGING IGNITION SWITCH TO START VEHICLE, SMOKE COMES UP FROM THE STEERING COLUMN. HAVE TO IMMEDIATELY TURN OFF SWITCH. THIS PROBLEM STARTED 2011. VEHICLE IS IN STORAGE AT THIS TIME.

I HAVE A BRAKING ISSUE. WHEN I BRAKE MY CAR AT LOW SPEED, I RARELY HAVE ANY ISSUE AND MY BRAKE WORKS WELL. BUT IF I DRIVE AT A HIGHER SPEED (>55MPH) AND BRAKE RELATIVELY FAST, I WILL FEEL LIKE MY FOOT IS PUSHING ON BOTH BRAKE AND GAS PEDALS, AND MY CAR WILL NOT SLOW DOWN AS IT'S SUPPOSED TO. IT FEELS LIKE THERE IS NO SIGNIFICANT FORCE OF FRICTION BETWEEN THE BRAKE PADS AND DRUMS. THE FEELING OF BRAKING IS NOT SMOOTH EITHER AS IF I WAS PUSHING THE GAS PEDAL AT THE SAME TIME. I ALMOST HIT THE CARS BEFORE ME TWICE. THIS ISSUE CAN BE RESOLVED WITH QUICK BRAKE PEDAL RELIEF AND SUBSEQUENT STEPPING ON AGAIN. I MAY NEED TO REPEAT THIS EFFORT SEVERAL TIMES BEFORE IT WORKS NORMALLY. I BELIEVE THERE IS SOME MECHANICAL PROBLEM WITH IT. I DRIVE VERY CAREFULLY ON HIGH WAY NOW.

2003 MAZDA 6. CONSUMER WRITES IN REGARDS TO VEHICLE WOULD NOT START AFTER BEING PARKED FOR SEVERAL HOURS. DISCOVERED PCM NEEDED TO BE REPLACED. *SMD THE CONSUMER WAS INFORMED MAZDA STOPPED MANUFACTURING THE PCM FOR VEHICLES MANUFACTURED IN 2003 AND THEREFORE, IT HAD TO SPECIAL ORDERED. IT TOOK EIGHT WEEKS FOR THE DEALER TO RECEIVE THE PART. *JB

WHEN THE CAR STANDS FOR A COUPLE OF DAYS IT MAKES A GRINDING SOUND WITHIN SECONDS AFTER START. I HAVE SPENT THREE YEARS TRYING TO GET IT FIXED. IT HAS BEEN IN THE SHOP MANY TIMES. FIRST ITS THIS THEN THAT BUT REMAINS UNFIXED. ON THE INTERNET YOU CAN SEE COMPLAINTS STARTING WITH 2009. I TRIED TO TALK TO MAZDA BUT THEY TELL ME ITS A DEALER PROBLEM. I WOULDN'T TRY TO TALK TO THEM IF THE DEALER TOOK CARE OF IT. I WAS TOLD BY A SERVICE MANAGER ITS IN MOST OF THE 6 MODEL. THE MAZDA FIXES HAVEN'T WORKED. IF I COULD AFFORD A LAWSUIT I WOULD HAVE BY NOW. I DON'T WANT TO BE ONE OF THOSE DEAD SO THAT'S WHAT IT WAS. I WOULD GET RID OF THE CAR BUT I STILL OWE TO MUCH. CAR IS STATIONARY. THEY BLAME THE AIR CONDITIONER LAST. MY CAR HAS ONLY 7000 MILES ON IT.