MAZDA Complaints

TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHEN STARTING THE VEHICLE THERE IS A LOUD SOUND COMING FROM THE ENGINE FOR 2-3 SECONDS . IT DOESN'T HAPPEN ALL THE TIME, BUT IT SOUNDS LIKE A CARD GOING THROUGH BICYCLE SPOKES AND IS ACCOMPANIED BY A HIGH REV SOUND . THIS SOUND ALSO HAPPENS RANDOMLY WHEN DRIVING . IT HAPPENS DIRECTLY AFTER THE VEHICLE AUTOMATICALLY SHIFTS INTO A NEW GEAR, AND IS ACCOMPANIED BY A LOSS OF POWER UNTIL THE REV SOUND AND CARD IN SPOKES SOUND GOES AWAY. THE POWER OF THE VEHICLE IS NORMAL UNTIL IT MAKES THAT SOUND.

IN MOTION, AFTER ACCELERATING, I LET UP OFF THE GAS AFTER REACHING 60MPH ON THE FREEWAY AND THERE IS A CLUNKING SOUND ACCOMPANIED WITH A JERK COMING FROM THE REAR END OF THE VEHICLE. AFTER SLOWING, WHEN I LIGHTLY STEP ON THE GAS TO MAINTAIN A SPEED IT HAS THE CLUNKING SOUND ACCOMPANIED BY A JERK AS WELL.

WINDSHIELD HAS MULTIPLE RIPPLES FROM THE DRIVER AND PASSENGER SIDE PILLARS TO 6 INCHES IN. THIS CONDITION CAUSES EYE STRAIN WHILE DRIVING. I HAVE TO LOOK OUT OF THE SIDE WINDOW TO CLEAR/ RESET MY EYES, THEN, LOOK THOUGH THE RIPPLED WINDSHIELD. THIS ISSUE HAS BEEN GOING ON SINCE DAY 1 (2 MONTHS IN) AND NO RESOLUTION. POTENTIAL CAUSE FOR ACCIDENT DUE TO HAVING TO NOT FACE FORWARD. ISSUE OCCURS AT ANY STAGE OF OPERATION, DAY TIME IS WORSE THAN NIGHT. WEATHER CONDITIONS NO NOT CHANGE ISSUE.

TL* THE CONTACT OWNS A 2005 MAZDA MPV. WHILE THE VEHICLE WAS STATIONARY, THE FRAME OF THE VEHICLE IN FRONT OF THE REAR WHEELS WAS RUSTED AND SEVERELY CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,473.

TL* THE CONTACT OWNS A 1995 MAZDA 626. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V674000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I WAS MAILED A SAFETY RECALL NOTICE INVOLVING THE LEFT GATE STAY DAMPER CONCERN WHICH POSES A POTENTIAL SAFETY ISSUE. WHEN CALLING TO SCHEDULE THE REPAIR, MAZDA DOES NOT HAVE THE PARTS TO PERFORM THE REPAIR AND HAS NO TIMELINE AS TO WHEN THE PARTS WILL BE RECEIVED. MAZDA STATED "THIS RECALL DOES NOT POSE A SAFETY CONCERN." IT CLEARLY STATES IN THE RECALL THAT THE LIFT GATE CAN DROP SUDDENLY AND THE BROKEN PARTS MAY INJURE PEOPLE NEAR THE VEHICLE.

IN NOVEMBER OF 2016 MY RIGHT HEADLIGHT WENT OUT. WENT TO PURCHASE A $100 BULB AND WHEN THE MECHANIC WENT TO REPLACE IT HE ADVISED THE BULB COULD NOT BE REPLACED BECAUSE THE HOUSING TO HOLD THE BULB WAS MELTED. HE ADVISED THIS IS ABNORMAL FOR THE HOUSING TO MELT AND MOST VEHICLES WOULD NOT HAVE THIS ISSUE. HOWEVER, HE ADVISED HE HAS SEEN THIS HAPPEN A LOT WITH CX-7 VEHICLES. HE SUGGESTED THAT I REACH OUT TO MAZDA FOR ASSISTANCE SINCE THIS, HE FELT, WAS A DEFECT OF THE HEADLIGHT ASSEMBLY. I CALLED MAZDA FILED THE COMPLAINT HOWEVER THE REP SET EXPECTATIONS FOR A CALL BACK THAT I NEVER RECEIVED. FAST FORWARD, THE LEFT HEADLIGHT ASSEMBLY IS DOING THE SAME. I CALLED MAZDA AND SPOKE WITH CHRISTOPHER AND HE SAID MAZDA COULD NOT DO ANYTHING FOR ME BECAUSE THEY APPARENTLY SENT ME AN E-CERTIFICATE LAST NOVEMBER WHEN I CALLED IN ABOUT THE RIGHT SIDE ASSEMBLY. I ADVISED HIM THAT I DID NOT RECEIVE IT AND EMAILED IT TO ME AGAIN. I ASKED HIM WHAT ASSISTANCE COULD BE PROVIDED FOR THE REPLACEMENT OF THE RIGHT SIDE ASSEMBLY AND HE ADVISED THERE WASN'T ANY. I EXPRESSED MY CONCERN ABOUT THIS BEING A SAFETY ISSUE I COULD NOT SIMPLY JUST REPLACE THE BULB, THE WHOLE ASSEMBLY FOR BOTH SIDES NOW NEED TO BE REPLACED. I THEN SPOKE WITH THOM AND HE ALSO DENIED ASSISTANCE. I FEEL THIS IS VERY UNFAIR. THE HOUSING WHICH HOLDS THE BULB MELTING IN BOTH ASSEMBLIES HAS NOTHING TO DO WITH THE AGE AND MILEAGE OF MY VEHICLE. THIS IS A MANUFACTURE'S DEFECT AND I THINK MAZDA SHOULD HAVE TO PAY FOR IT. THERE IS NOTHING I COULD'VE DONE TO PREVENT THAT FROM HAPPENING. I KNOW PEOPLE WHO HAVE VEHICLES OLDER THAN MINE AND THEY DO NOT HAVE THIS ISSUE. WHAT ARE MY RECOURSES AT THIS POINT? THIS IS VERY UNFAIR. TO OFFER $300.00 ON A PART THAT COST $2000.00 (BOTH SIDES) IS NOT REASONABLE. THE VEHICLE CANNOT BE DRIVEN BECAUSE ITS A SAFETY ISSUE. NO LIGHTS.

IT WAS A RECALL ON THE DAMPERS ON MY MAZDA 3 HATCHBACK I RECIEVED ANOTICE IN OCTOBER 2016 FROM MAZDA AND ALL THEY DO IS GIVE ME THE RUN AROUND ON REPLACING THE DAMPERS,I CANT GET ANYWHERE WITH THEM

BRAKE PEDAL INTERMITTENTLY WILL NOT DEPRESS AND WILL NOT STOP THE CAR FROM GOING FORWARD. BRAKE RESERVOIR FULL. MULTIPLE TIMES DURING A SINGLE DRIVE. VERY UNSAFE.