MAZDA Complaints

MAZDA HAS A TSB 04-005/15 THAT NEEDS TO BE EXPANDED TO INCLUDE THE 2016 MODEL YEAR; CURRENTLY IT ONLY COVERS MODEL YEARS 2013-2014, BUILD BEFORE OCT 9, 2013. MY 2016 CX5 (WITH LESS THAN 30,000MI.) HAS EXPERIENCED THE SAME FAILURE AS DESCRIBED BY MAZDA'S TSB (EXCESSIVE OUTER BRAKE PAD WEAR WITH LITTLE INNER PAD WEAR). MADZA SERVICE MANAGERS ARE NOT HONORING THIS TSB IF THE VIN IS AFTER THE EFFECTIVE DATE. SORRY I DON'T HAVE ANY PHOTOS AT THIS TIME TO DOCUMENT THE PROBLEM. I HAVE ATTACHED MAZDA'S TSB 04-005/15 WHICH DESCRIBE THE PROBLEM AND THEIR PROPOSED SOLUTION, AND HOW THEY HAVE EXTENDED THE VEHICLE WARRANTY PERIOD FOR HAVING THIS ISSUE REPAIRED. *TR

ON THE FIRST DRIVE OF THE DAY AND ESPECIALLY ON COLD MORNINGS, WHEN TURNING THE STEERING WHEEL, IT OVER AND UNDER COMPENSATES FOR MY INPUTS. THIS LEADS TO IT SHAKING AND TURNING THE WHEELS TOO MUCH AND TOO LITTLE. IT DOES APPEAR TO HAVE A BIAS ON ONE DIRECTION BEING HARD TO TURN AND THE OTHER TOO EASY. AFTER A FEW MINUTES OF DRIVING, IT USUALLY GOES AWAY UNTIL THE NEXT DAY. WHEN THIS OCCURS, IT DOES NOT MATTER IF THE CAR IS MOVING OR NOT. *TR

MY 2014 MAZDA 6 HAS 68000 MILES. WITHIN THE LAST FEW WEEKS WHILE DRIVING GOING 55 AROUND CORNERS, HAS HAD A "POWER STEERING MALFUNCTION" LIGHT POP UP AND THE STEERING TOTALLY LOCKS UP FOR A FEW SECONDS CAUSING ME TO NEARLY HIT MULTIPLE CARS. I BELIEVE MY ISSUE HAS TO DO WITH SOMETHING ELECTRICAL THAT I HAD CHECKED ON MY CAR AT 34000 MILES RIGHT BEFORE THE WARRANTY WAS UP. MY CAR HAS A RADAR THAT PERFORMS FOR RADAR CRUISE CONTROL AND SMART CITY BRAKING, I GOT MANY MESSAGES SAYING THAT THE RADAR ISN'T WORKING AND THAT IT NEEDS INSPECTIONS. I BROUGHT IT IN AT 34000 MILES AND THEY RESET SOMETHING SO THE CAR WOULDN'T SHOW THE MESSAGE AND TOLD ME IT WAS FIXED, I THEN STARTED DOING THIS AFTER THE WARRANTY ENDED AND I FIGURED IT WASN'T A SAFETY ISSUE SO I DIDN'T FIGHT IT. NOW I BELIEVE THAT THE SAME ISSUE THAT CAUSES THIS LIGHT TO COME ON IS WHAT IS CAUSING THE STEERING TO LOCK UP BECAUSE AS THE STEERING LOCKS UP THE RADAR INSPECTION LIGHT ALSO TURNS ON. SO NOW THAT THEY DIDN'T FIX IT WHEN I BROUGHT IT IN THE FIRST PLACE, I AM HAVING SAFETY ISSUES AND THEY WON'T DO ANYTHING ABOUT IT EVEN THOUGH I TRIED TO GET IT FIXED EARLIER ON. NOW THEY ARE GOING TO CHARGE ME $170 JUST TO DIAGNOSE THE PROBLEM, THEN THE PRICE IT COST FOR LABOR AND PARTS TO FIX IT WHEN I GO IN, THIS IS RIDICULOUS BECAUSE I TRIED TO FIX IT UNDER WARRANTY AND THEY DID NOTHING. NOW I'M A HAZARD TO ME AND MANY OTHERS ON THE ROAD BECAUSE MY STEERING IS LOCKING UP ON A 3 YEAR OLD CAR WITH ONLY 68000 MILES. THAT SHOULD NOT HAPPEN. *TR

I RECEIVED A SAFETY RECALL REGARDING LIFT GATE DAMPERS BACK IN OCTOBER 2016. I CALLED TO CHECK ON IT AND GUNTHER MAZDA SERVICE DEPT DID NOT HAVE THE PART AVAILABLE. WENT FOR AN UNRELATED PROBLEM IN DECEMBER TO HAVE IT DIAGNOSED AND I FIGURED SINCE I WAS GOING TO BE WITHOUT A CAR FOR A DAY OR TWO, I MIGHT AS WELL TAKE CARE OF THE RECALL. THEY STILL DID NOT HAVE THE PART, THEY TOLD ME TO CALL BACK IN FEBRUARY. I AM NOT SURE HOW LONG AFTER A RECALL IS A MANUFATURER SUPPOSED TO PROVIDE WITH A SOLUTION, BUT 4 MONTHS SEEMS LONG. I HAVE NOT HAVE A PROBLEM WITH THE GATE, BUT I DON'T WANT TO WAIT UNTIL I HAVE IT OR IGNORE THE RECALL EITHER.

CLUTCH NEEDS REPLACEMENT AS PER MAZDA SERVICE DEPARTMENT. CAR IS 6 YEARS OLD AND HAS 53000 APROX. I HAVE READ BLOGS ABOUT THIS BEING A COMMON PROBLEM FOR CERTAIN MAZDAS BETWEEN 2009 -2012.

TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL- I'M IN ZONE B OF THE RECALL (WAS FIRST NOTIFIED IN JULY 2016). MY 2007 CAR IS NOW IN THE 10-15 YEAR WINDOW WHERE DEGRADATION IS PROJECTED TO OCCUR, SO I AM HESITANT TO DRIVE IT ANY LONGER SINCE I FREQUENT TRANSPORT MULTIPLE PASSENGERS. HOW DO I KNOW HOW MUCH LONGER THIS WILL TAKE? I HAVE TRIED TO CALL MAZDA'S HOTLINE, BUT THE WAIT TIME IS ALWAYS 45+ MINUTES. THERE HAVE BEEN NO UPDATES TO THE INFORMATION SINCE THE RECALL ON MAZDA'S RECALL INFO WEBSITE.

I DRIVE A 2005 MAZDA MAZDA3 SP23I, FOUR-DOOR SEDAN. A FEW MONTHS AGO, WHILE PARKED IN THE STREET, MY SON HAD RECLINED THE PASSENGER SEAT ALL THE WAY BACK AND WHEN I ASKED HIM TO RETURN IT INTO THE UPRIGHT POSITION, A RED WARNING LIGHT ILLUMINATED ON MY DASHBOARD. THE WARNING LIGHT HAS NEVER GONE OFF SINCE AND I AM FEARFUL THAT THE AIRBAG WILL NOT DEPLOY IN CASE OF AN ACCIDENT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA B400. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V499000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.