MERCURY Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED FAMILY FORD OF ENFIELD AT 860-745-1111 (LOCATED AT 65 HAZARD AVE, ENFIELD, CT 06082) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL: MY LOCAL FORD DEALERSHIP REPORTS THEY HAVE NOT HAD THE PARTS TO PERFORM THE REPAIR. THEY SAY "FORD HAS NOT RELEASED THE PARTS." THIS HAS BEEN THE SITUATION SINCE I RECEIVED THE DMV NOTICE DATED AUGUST, 2018.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING AND HAD TO BE TURNED WITH FORCE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V704000 (STEERING) AND 13V385000 (STEERING), BUT EXHIBITED THE SAME FAILURES RELATED TO THE RECALL CAMPAIGNS. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE14021 (STEERING, ENGINE AND ENGINE COOLING). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

I AM CURRENTLY HAVING PROBLEMS WITH THE FUEL PUMP DRIVER MODULE. I REPORTED THE PROBLEM TO FORD IN OCT 2018. FORD STATED THAT THE 10 YEAR RECALL ENDED AND PER THEIR RECORDS THE ISSUE WAS RESOLVED AS FUEL MODULE WAS REPLACED BY DEALER DON KNOTT FORD, CARSON, CA. DON KNOTT FORD IS NO LONGER IN BUSINESS. THE AFOREMENTIONED DEALER I BELIEVE WAS INVOLVED IN UNETHICAL BUSINESS PRACTICES. I WAS NEVER INFORMED OF SUCH A RECALL AND DEALER NEVER CHANGED MODULE, I DO NOT HAVE DOCUMENTATION & WOULD LIKE SUCH FOR MY RECORDS. I AM ORIGINAL OWNER OF VEHICLE AND THE PERIODIC INADVERTENT SURGING OF VEHICLE WHEN STOPPED/STATIONARY AT A STREET LIGHT BEGAN 6 MONTHS AGO. I CANNOT 100% SAFELY DRIVE THIS VEHICLE AT THIS TIME. FORD HAS NOT PROVIDED ME DOCUMENTATION OF THE ALLEGED REPAIR AND/OR DOCUMENTATION INFORMING ME OF RECALL. I WOULD LIKE TO HAVE A COPY OF THIS DOCUMENTATION AND/OR HAVE FORD CHANGE THE MODULE SO THE SURGING CAN STOP. YOUR CONSIDERATION AND REVIEW WOULD GREATLY BE APPRECIATED. LASTLY, FORTUNATELY I HAVE A 2ND VEHICLE THAT I HAVE BEEN USING. THANK YOU FOR YOUR ANTICIPATED REVIEW OF THIS MATTER. YOURS TRULY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE POWER STEERING BECAME INTERMITTENT WHILE DRIVING IN THE SNOW AND THEN A FULL LOSS OF ALL POWER ASSIST TO THE STEERING. VERY DIFFICULT TO STEER DURING SLOW SPEEDS.

TAKATA RECALL: TO DATE, I HAVE NOT RECEIVED NOTICE THAT RECALL CAN BE REPAIRED. RECALL HAS NOT BEEN ADDRESSED IN A TIMELY MANNER.

TAKATA INFLATORS : I PICKED UP MY 2010 MERCURY MILAN AFTER BEING ADVISED OF THE RECALL AND WAS TOLD MY VEHICLE COULD NOT BE DRIVEN I RECEIVED A CALL TODAY AFTER 2 MONTHS STATING MY CAR WAS READY AS I ARRIVED TO THE DEALERSHIP I RETURNED THE RENTAL AND TRIED TO START MY OWN CAR AND COULD NOT THE VEHICLE WAS JUMPED AND I LEFT DEALER TURNED INTO TRAFFIC AND COULD NOT ACCELERATE AS THE CAR WAS SEIZED UP INTO 2ND GEAR THE BELTS HAVE POSSIBLE DRY ROT BRAKES HAVE CORROSION FROM THE CAR BEING STATIONARY ALL THE TIME WAITING ON PARTS. I RETURNED TO THE DEALER WHERE I WAS TOLD MANY CARS ARE HAVING NUMEROUS ISSUES AND THEY COULD NOT HELP ME AND I WAS THEN LEFT TO DRIVE MY UNSAFE VEHICLE HOME

TAKATA RECALL - I RECEIVED A NOTICE DATED JUNE 2018 ADVISING OF A RECALL DUE TO THE PASSENGER AIRBAG. THE NOTICE PROVIDED AN ETA FOR THE PARTS TO BECOME AVAILABLE DURING THE 2ND OR 3RD QUARTER OF 2018. I STILL HAVE NOT RECEIVED A CALL TO HAVE THIS ISSUE RESOLVED AND WE ARE NOW IN THE 4TH QUARTER OF 2018. I WAS ADVISED BY PHONE FROM THE FORD DEALER I COULD DRIVE THE CAR HOWEVER I WOULDN'T BE ABLE TO HAVE ANYONE SIT IN THE FRONT SEAT. I WOULD LIKE TO HAVE THIS ISSUE RESOLVED AS QUICKLY AS POSSIBLE. I RECEIVED A NOTICE EARLIER THIS MONTH ADVISING OF THE AIRBAG SETTLEMENT WITH A HEARING DATE SET FOR DECEMBER 11, 2018. I DO NOT WANT TO BE EXCLUDED FROM THIS CLASS ACTION SETTLEMENT AND WOULD LIKE TO RECEIVE MORE INFORMATION IN REFERENCE TO THIS MATTER. THANK YOU FOR YOUR ASSISTANCE.

I HAVE A 2010 MERCURY MARINER VOGA EDITION JUST TODAY A POWER STEERING ASSIST FAIL CAME ON THE DASHBOARD LOOK ONLINE SAYS BY MY MANUFACTURING DATE IT'S COVERED BUT ENTERED VIN IT DOESN'T SO WHY ISN'T IT I NEED THIS FIX THIS IS A MAJOR PROBLEM !!!

TAKATA RECALL - DASH DAMAGE TO AIRBAG AREA WAS NOT REPAIRED AND IS GETTING WORSE BY THE DAY. PLEASE NOTE THAT THE DATE SHOWN BELOW IS THE DATE THAT I EMAILED SUTTON FORD IN MATTESON, ILLINOIS... PICTURES OF THE DASH... IT WAS DAMAGED BEFORE THEY REPLACED THE AIRBAG AND STILL DAMAGED WHEN WE PICKED IT UP... WE WERE TOLD THAT FORD WOULD NOT COVER THE COSTS FOR THE DASH REPAIR WHICH IS CLEARLY CAUSED BY THE AIRBAG.