MERCURY Complaints

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING ABILITY BECAME VERY DIFFICULT. THE CONTACT DECREASED THE SPEED AND DROVE HOME. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

I WAS BRAKING ON A SLIPPERY ROAD AND THE ABS ACTIVATED. THE BRAKE PEDAL THEN BECAME VERY SOFT. IF I PUMP THE BRAKES THE PEDAL THEN FEELS NORMAL UNITL ANY SUBSEQUENT ACTIVATION OF THE ABS BRAKES AND THE PEDAL GOES TO THE FLOOR AND THE CAR IS DIFFICULT TO STOP. THE BRAKE FLUID LEVEL IS FINE AND NO BRAKE LIGHTS COME ON - HOWEVER IN A PANIC STOP THIS COULD LEAD TO THE VEHICLE NOT BEING ABLE TO STOP.

THE RECALL WAS IN JUNE 2016. AS OF LAST WEEK THE LOCAL FORD DEALER STILL CANNOT PROVIDE ME WITH NEW AIRBAGS. WHAT A TRAVESTY!!

ABS FAILURE HAPPENED A 5TH TIME, AND THIS TIME IT SPUN MY CAR INTO A POWER POLE. WAS ONLY GOING 35-40 MPH, DRIVER CAME FROM THE LEFT AND I TRIED TO VEER AND BRAKE TO AVOID THEM, PEDAL WENT TO THE FLOOR AND ONE WHEEL LOCKED AND SPUN THE CAR. THIS NEEDS TO BE RECALLED. FORD SAYING IT WAS NOT AN "UNREASONABLE SAFETY RISK" IS NOT ACCEPTABLE. ENDED UP WITH A SHATTERED PELVIS, BROKEN CLAVICLE AND RUPTURED SPLEEN. I DO NOT WANT THIS HAPPENING TO OTHERS, PLEASE BE CAREFUL WITH THESE CARS! *DT *JB *DT CONSUMER AUTHORIZED FORD POWERTRAIN CONTROL MODULE DATA READOUT.*JB*DT *TR

TL* THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 5 MPH, THE VEHICLE BRUSHED AGAINST A CURB AND THE SIDE IMPACT AIR BAG DEPLOYED. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TAKEN TO TERRY'S FORD OF PEOTONE (363 S HARLEM AVE, PEOTONE, IL 60468, 708-258-9200) AND WAS NOT DIAGNOSED, BUT IT WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT AVAILABLE.

ON 11/14/18 I RECEIVED A "REGIONAL PROGRAM 13R01" LETTER CONCERNING MY VEHICLE. IT INDICATES "IN STATES WHERE HEAVY ROAD SALT IS USED, SEVERE CORROSION OF THE JOINTS ON THE LOWER INTERMEDIATE STEERING SHAFT CAN RESULT IN A STEERING COLUMN SEPARATION, LEADING TO A LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH" (SEE ATTACHMENT). ON 11/14/18 I VISITED A FORD DEALER FOR INSPECTION, AND THEY WERE UNWILLING TO PERFORM THE NECESSARY REPAIRS LISTED IN THE LETTER (SEE ATTACHMENT). ON 11/15/18 I PHONED FORD MOTOR COMPANY CUSTOMER RELATION CENTER AT LISTED IN THE LETTER. I SPOKE WITH A REPRESENTATIVE NAMED "LEN". I INFORMED LEN I CURRENTLY RESIDE IN CALIFORNIA, HOWEVER I MAY BE RELOCATING WITH THE VEHICLE TO THE WASHINGTON D.C, MARYLAND REGION. I REQUESTED THE REPAIRS BE MADE AS A ONE TIME GOOD FAITH GESTURE. LEN INFORMED ME THE "REGIONAL PROGRAM 13R01" WAS VOLUNTARY, AND TO BE IMPLEMENTED ON VEHICLES AT FORD MOTOR COMPANY'S DISCRETION. LEN WAS UNWILLING, AND UNABLE TO OFFER ANY ASSISTANCE. I UNDERSTAND FORD MOTOR COMPANY IS LOOK OUT FOR THEIR BOTTOM LINE. HOWEVER, IT FEELS LIKE THEY'RE DOING SO WHILE PUTTING MY FAMILY'S SAFETY AT RISK. I WOULD LIKE TO REQUEST ANY ASSISTANCE, YOU ARE AUTHORIZED TO PROVIDE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 108,802.

LCM (LIGHTING CONTROL MODULE) RECALL FROM 2015. I BOUGHT THE CAR IN MARCH OF 2016 AND THE DEALER FAILED TO TAKE ADVANTAGE OF THE RECALL BEFORE I PURCHASED THE CAR.

TL* THE CONTACT OWNS A 2008 MERCURY SABLE. WHILE DRIVING IN REVERSE, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS LATER TAKEN TO HENNESSY FORD LINCOLN ATLANTA (LOCATED AT 5675 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA 30341, (770) 624-0200) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2016. THE DEALER (SMITH CAIRNS FORD LINCOLN, 900 CENTRAL PARK AVE, YONKERS, NY 10704) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.