MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONER FRACTURED AND CAUSED THE DEFROSTER TO BECOME INOPERATIVE. THE CONTACT STATED THAT HOT AIR BLEW FROM THE DEFROSTER AND IT FAILED TO CLEAR THE WINDSHIELD AND SIDE WINDOWS. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE MODE DOOR ACTUATOR UNDERNEATH THE DASHBOARD NEEDED TO BE REPLACED. MIKE FITZPATRICK FORD (238 BULLSBORO DRIVE, NEWNAN, GEORGIA 30263) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. WHILE DRIVING AT UNKNOWN SPEEDS, THE HEADLIGHTS SHUT OFF WITHOUT WARNING. THE CONTACT CALLED THE LOCAL DEALER (BILLY CAIN FORD, 4191 MAYSVILLE RD, COMMERCE, GA 30529, (888) 825-0677) AND WAS INFORMED THAT THE HEADLIGHT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 196,638. THE VIN WAS NOT AVAILABLE.

MY 2008 MARINER HAD A RECALL FOR POWER STEERING DEFAULT SENSOR. I WAS TOLD BY FORD THAT THE ISSUE WAS RECALIBRATED IN THE ORIGINIAL RECALL BEFORE I PURCHASED THE CAR THE POWER STEERING FAILED AGAIN FORD WILL NOT FIX IT THEY DID NOT CHANGE THE PART TO SOLVE THE PROBLEM ORIGINIALLY THEY JUST RESET IT ON THE COMPUTER. IT IS EXTREMLY HARD TO TURN, BUT I NEED THE VEHICLE FOR WORK. GOT REPAIR QUOTES AS HIGH AS $1500 TO REPAIR, MONEY I DO NOT HAVE.

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HEALEY FORD LINCOLN (LOCATED AT 2528 NY-17M, GOSHEN, NY 10924, (877) 706-3640), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 197,000. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED LEVITTOWN FORD, LLC AT 516-336-4786 (LOCATED AT 3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED NO ONE HAS THE PARTS. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' UPDATED 12/06/18*JB

TAKATA INFLATORS. I RECEIVED A NOTICE ABOUT THIS RECALL MANY MONTHS AGO. I'VE CALLED MY LOCAL DEALERSHIPS TO CHECK FOR A REPAIR AND THEY STILL (AS OF TODAY 10/4/18) TELL ME THAT THEY DO NOT HAVE THE PARTS AVAILABLE AND ARE NOT ABLE TO FIX. I CANNOT BELIEVE I'VE BEEN REQUIRED TO DRIVE AROUND WITH THIS HAZARD FOR SO LONG WHILE FORD HAS NOT BEEN ABLE TO COME UP WITH A SOLUTION. THIS IS NOT ACCEPTABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (AUTONATION FORD MEMPHIS, 2515 MOUNT MORIAH RD, MEMPHIS, TN 38115, (901) 362-6364) KEPT STATING THAT THEY HAD BEEN UNABLE TO ORDER THE PART AND THAT THE PART WAS NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER MADE NO MENTION OF A LOANER VEHICLE OPTION. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FROM A RECALL NOTICE FROM FORD REGARDING A SAFETY ISSUE WITH THE LIGHTING CONTROL MODULE. *AS *TR

MY WIFE WAS LEAVING HER PARKING STALL IN A PARKING GARAGE WHEN THE POWER STEERING QUIT WORKING. SHE WAS ABLE TO STOP BEFORE HITTING ANYTHING. THIS ISSUE IS WELL KNOWN TO OCCUR ON CERTAIN MERCURY MILANS AND FORD FUSIONS. FORD OFFERED TO FIX 2011 AND 2012 CARS BUT NOT 2010'S WHICH HAS THE SAME SYSTEM AND FAULT. I WOULD LIKE FORD TO FIX IT.

ELECTRONIC POWER STEERING MODULE FAILURE, REPLACE ENTIRE MODULE & COLUMN FOR $1698.89. SAID PREVIOUS RECALL WAS PERFORMED AND FORD BEARS NO RESPONSIBILITY.