MERCURY Complaints

PLEASE INVESTIGATE THE MILAN / FUSION SOFT BRAKING ISSUE. WITHOUT NOTICE ON A TURN, THE BRAKES GO TO THE FLOOR. THIS HAPPENED IN NOV. 2017 AND JULY 2018. IN NOV. 2017 THE FLUID WAS FLUSH BUT IT REOCCURRED. FORTUNATELY, NO ONE WAS IN FRONT OF ME OR THERE WOULD HAVE BEEN AN ACCIDENT OR FATALITY. THE CAR TOOK AN EXCESSIVE DISTANCE TO STOP. THIS IS A KNOWN PROBLEM THAT FORD MUST CORRECT BEFORE SOMEONE DIES.

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHEN THE CONTACT STARTED THE VEHICLE, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING BECAME INOPERABLE INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AT BILL COLD FORD LINCOLN (2119 GREENUP AVE, ASHLAND, KY 41101, 606-329-2120); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS ALREADY SERVICED. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. *TT CONSUMER STATED POWER STEERING WAS DEFECTIVE. UPDATED 12/11/18*JB

UPON BRAKING WHILE DRIVING OVER UNEVEN PAVEMENT OR LOOSE GRAVEL, OR WHILE ACCELERATING THROUGH A TURN, THE ABS [OR TRACTION CONTROL] MALFUNCTIONS CAUSING THE BRAKE PEDAL TO SINK TO THE FLOOR AND THE BRAKING DISTANCE TO BE DRAMATICALLY INCREASE. THIS HAS OCCURRED FOUR TIMES NOW, TWICE WITH MY CHILDREN IN THE CAR, AND THE LAST TIME NEARLY HAD ME GET INTO AN ACCIDENT. WHILE DRIVING ON THE FREEWAY AT 55-60 MPH, THE VEHICLE IN FRONT OF ME HAD TO BRAKE SUDDENLY DUE TO A MERGE IN FRONT OF THEM. I HIT THE BRAKES AS NORMAL, ABOUT 50% PEDAL DEPRESSION, AND THE CAR STARTED BRAKING NORMALLY UNTIL IT PASSED OVER A SMALL PATCH OF LOOSE GRAVEL ON THE FREEWAY, AT WHICH POINT THE PEDAL SANK TO THE GROUND AND THE VEHICLE NO LONGER PROCEEDED TO SLOW DOWN. I HAD TO VEER TO THE LEFT, NEARLY COLLIDING WITH THE CENTER MEDIAN AND ENDED UP PASSING THE CAR IN FRONT OF ME BECAUSE OF THE BRAKING DISTANCE INCREASING. I HAVE HAD THIS ISSUE LOOKED INTO AND EVEN A TECH AT THE LOCAL FORD DEALERSHIP SAYS THAT IT IS A FAULTY ABS HCU (HYDRAULIC CONTROL UNIT), AND THAT THE VALVES STICKING IN THE HCU CAUSE THE PRESSURE TO GO INTO A SEMI-INFINITE LOOP INSTEAD OF EXITING OUT BACK TO THE CALIPERS. THIS CAUSES AROUND 80% OF THE HYDRAULIC PRESSURE TO BE WASTED, AND BRAKING REQUIRES DEPRESSING THE PEDAL NEARLY TO THE FLOOR. THE TECH ADMITTED THAT THERE ARE NEW HCUS AVAILABLE THAT DO NOT HAVE THIS PROBLEM, AND THERE IS A POTENTIAL RECALL PENDING. THE TECH INSTRUCTED ME TO REMOVE THE ABS FUSE AS WELL AS THE ABS PUMP FUSE, WHICH STOPS THE PROBLEM FROM HAPPENING. I HAVE CONFIRMED AFTER 10,000 MILES THAT WITH THE ABS FUSES OUT, THE PROBLEM DOES NOT OCCUR. I HAVE CONTACTED MY ATTORNEY REGARDING THIS ISSUE AND AM WAITING ON SAID POTENTIAL RECALL FOR A REPAIR TO MY VEHICLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUMMIT FORD LINCOLN (305 GRANT AVE, AUBURN, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING VARIOUS SPEEDS, THE INTERIOR LIGHTING ILLUMINATED AND THE DRIVER'S SEAT UNINTENTIONALLY MOVED BACKWARDS. THE CONTACT STATED THAT THE FAILURES OCCURRED PERIODICALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 207,000.

TAKATA RECALL. I HAVE BEEN WAITING FOR MANY MONTHS FOR THIS RECALL TO BE FIXED. HOW MUCH LONGER WILL IT BE? IT IS RIDICULOUS! PLEASE LET ME KNOW.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER (LAKES FORD OF MUSKEGON, 2469 E APPLE AVE, MUSKEGON, MI 49442) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING AT INTERSTATE SPEEDS, THERE IS A SUDDEN DROP IN POWER (LIMP MODE), AFTER RESETTING THE CAR FULL POWER IS RESTORE. ERROR CODE REFERS TO THROTTLE BODY SENSORS.

MY STEERING ASSIST STOPPED WORKING WHEN I WAS PARKING MY VEHICLE. I'M FORTUNATE THAT NO CARS WERE NEXT TO WHERE I WAS PARKING BECAUSE THE CAR WENT INTO THE NEXT PARKING SPOT WITHOUT MY CONTROL. I SEE THAT 2011 MERCURY MILAN HAVE BEEN RECALLED FOR THIS REASON. I WAS IN MOTION WHEN THIS HAPPENED.

SERVICE POWER STEERING NOW MESSAGE CAME UP. ALONG WITH SERVIVE ADVANCETRAC MESSAGE. POWER STEERING IS OUT COMPLETELY BUT THERE IS NO RECALL FOR MY SPECIFIC VIN. WENT OUT WHILE DRIVING AND COULD HAVE CAUSED AN ACCIDENT. FORD NEEDS TO RECOGNIZE THAT THEIR ELECTRIC STEERING ASSIST IS FAULTY. NOT JUST IN SOME VEHICLES BUT ALL WITH THIS SYSTEM.