MERCURY Complaints

STILL WAITING ON REPLACEMENT PART FOR PASSENGER SIDE AIRBAG INFLATOR. WAS TOLD BY DEALERSHIP THAT REPAIR WOULD BE IN 2ND OR 3RD QUARTER(2018). NOW BEING TOLD PARTS WILL NOT BE AVAILABLE UNTIL NOVEMBER 2018. I DO NOT HAVE ANY FAITH THAT THEY WILL BE AVAILABLE. I HAVE BEEN TRYING TO HAVE THIS REPAIR SINCE OCT OF 2017

CRACKED AIR INTAKE MANIFOLD ALLOWING IT TO OVER HEAT AND MESSING UP MASS AIR FLOW SENSOR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE FUEL INLET AND CHECK ENGINE WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE), WHICH SHE RECEIVED. THE VEHICLE WAS SERVICED BY HOLMAN FORD (3641 NJ-42, TURNERSVILLE, NJ 08012, 888-449-0296), BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT NOTHING COULD BE DONE SINCE THE VEHICLE HAD ALREADY BEEN SERVICED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.

WHEN MY VEHICLE WAS IN MOTION ON A HIGHWAY I APPLIED THE BRAKES TO SLOW DOWN THE ANTI-LOCK BRAKES SYSTEM ENGAGED DUE TO THE ROAD CONDITIONS. THIS CAUSES THE BRAKE PEDAL TO HAVE TO BE DEPRESSED MUCH FURTHER TO STOP THE CAR DUE TO DECREASED BRAKING POWER. THIS CONDITION OF DECREASED BRAKING POWER CAN LAST SEVERAL DAYS OR WEEKS BEFORE RETURNING TO NORMAL UNTIL THE NEXT TIME THERE IS AN ABS DEPLOYMENT AND THEN THE REDUCED BRAKING RETURNS AGAIN.

I WAS IN MOTION MERGING ONTO A TWO LANE HIGHWAY. I RAN OVER TWO CONSECUTIVE MANHOLE COVERS WHILE LIGHTLY BRAKING TO SEE IF IT WAS CLEAR. BUT WHEN I WENT TO BRAKE BECAUSE IT WASN'T CLEAR TO MERGE ONTO THE HIGHWAY I HAD BARELY ANY BRAKE! THANKFULLY THE CAR IN FRONT OF ME WAS ABLE TO MERGE OR I WOULD HAVE HIT HIM. AFTER THAT I HAD A VERY SOFT BRAKE PEDAL. LEFT IT IN A PARKING LOT UNTIL AFTER WORK. SO HOURS LATER, THE BRAKES SEEMED FINE. BUT I DIDN'T TRUST IT. HAD IT TOWED AND FORD TOLD ME IT WAS THE ABS HCU AND ECU AND THAT THEY ARE KNOWN FOR THIS PROBLEM. ESPECIALLY AFTER TRAVELING ON A ROUGH ROADWAY. I HAD TO GO BACK TO THE ROAD THE NEXT DAY BECAUSE I COULDN'T REMEMBER IT BEING A ROUGH ROAD. THEN I SAW THE TWO CONSECUTIVE MANHOLE COVERS. I RAN THEM OVER IN MY HUSBANDS TRUCK AND SURE ENOUGH, EVEN HIS TRUCK JOLTED FROM THEM, ENOUGH FOR THE ABS TO ENGAGE. THIS IS A HORRIBLE ISSUE AND I'M AMAZED THAT FORD HAS NOT MADE IT A RECALL YET! WHAT WILL IT TAKE!? THE REPAIR WAS QUITE EXPENSIVE. AND I WAS OUT OF A CAR FOR TWO WHOLE WEEKS! IT TOOK ALMOST A WEEK FOR THE PART TO COME IN. NOT SURE IF THAT WAS THE DEALERS BS OR FORD NOT HAVING THE PARTS READILY AVAILABLE FOR AN ISSUE THEY ALREADY KNOW EXISTS. THIS HAS NOT BEEN MY FIRST FORD PRODUCT BUT IT SURE MAY BE MY LAST!

TL* THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHITE SMOKE APPEARED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS DUE TO THE INTAKE MANIFOLD. THE VEHICLE WAS TAKEN TO MALOUF FORD LINCOLN, INC (2210 US-1, NORTH BRUNSWICK TOWNSHIP, NJ 08902, (732) 951-0300) WHERE IT WAS SUGGESTED THE PLASTIC DEFECTIVE INTAKE MANIFOLD WAS THE CAUSE OF THE FAILURE. THE CONTACT CALLED THE MANUFACTURER AND ASKED TO SPEAK TO A CASE MANAGER. THE MANUFACTURER WAS TO CALL THE CONTACT BACK OR MAIL A RESPONSE. THE FAILURE MILEAGE WAS 135,000. *JS

I WAS DRIVING AND DROVE ONTO SOME UNEVEN PAVEMENT. I HIT A BUMP AT 40 MPH. I WAS COMING OFF OF AN INTERSTATE ONTO AN EXIT RAMP AND HAD TO STOP AT A STOP LIGHT. THE PEDAL WENT TO THE FLOORBOARD. I HAD TO PUMP IT UP TO STOP. IT IS STILL A SOFT PEDAL.

OPERATING THE TAILGATE WINDOW HINGES BROKE OFF SCREWS APPEARED TO HAVE SEVERE CORROSION VEHICLE WAS STATIONARY

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE DEALER (PREMIER FORD OF BAY RIDGE, 612 86TH ST, BROOKLYN, NY 11228, 347-578-7900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND OPENED A CASE FOR THE CONTACT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING COLUMN SEIZED AND THE STEERING WHEEL REQUIRED EXCESSIVE EFFORT TO TURN AND SAFELY OPERATE THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000. THE VIN WAS NOT PROVIDED.