MERCURY Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A LETTER FROM THE NEW YORK MVA REGARDING THE TAKATA AIR BAG RECALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DANA FORD LINCOLN (266 WEST SERVICE ROAD, STATEN ISLAND, NY 10314, (718) 983-8700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE HAS 45,874 MILES ON IT TODAY. SUNROOF IS NOT WORKING SO I HAD LOCAL FORD DEALER CHECK OUT THE PROBLEM. SERVICE TECH REPORTS "FOUND CHUNKS OF BRACKETS LAYING IN THE TRACK ASSEMBLY. REC REPLACING SUNROOF TRACK. TRACK IS NOT SECURED PROPERLY WITH THE GLASS DUE TO THE DAMAGE IN THE TRACK ASSEMBLY. MAY NOT BE SAFE TO DRIVE. THERE IS ALSO THE POSSIBILITY OF TRACK LEAKING WATER." THE PROBLEM OCCURRED DURING NORMAL OPERATION AND IF THERE IS A SAFETY CONCERN AS THE FORD TECHNICIAN STATED, THEN I FEEL FORD SHOULD COVER THE COST OF THE REPAIR. THIS SHOULD NOT HAPPEN, ESPECIALLY ON A VEHICLE WITH SUCH LOW MILEAGE. THE FORD SERVICE ADVISOR QUOTED A REPAIR COST OF $2020.00 AND EVEN HE SAID THE COST IS OUTRAGEOUS.

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TOME FOR THE RECALL REPAIR. THE CONTACT CALLED PREMIER FORD OF BAY RIDGE AT (347) 578-7900 (LOCATED AT 612 86TH ST, BROOKLYN, NY 11228) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE VEHICLE ACCELERATION BY IT SELF AND COULD NOT STOP IT. PROPELLED THRU THE. BRAKES AND WOULD NOT STOP. WE ARE TAKING CAR TO FORD DEALER. THE CAR ENGINE WAS STOPPED AND RESTARTED RUN OK. NOT SURE IF A RECALL ABOUT THIS YR. WITH THIS PROBLEM?

THE VEHICLE RANDOMLY SHUTS DOWN WHILE OPERATING ON THE HIGHWAY BETWEEN 65-75 MPH. THERE IS NO WARNING AND IT BECOMES VERY DIFFICULT TO STEER THE CAR. AFTER WAITING FOR 10 TO 15 MINUTES THE ENGINE CAN BE RESTARTED AND ALL SEEMS TO OPERATE, UNTIL IT HAPPENS AGAIN.

TL* THE CONTACT OWNED A 2007 MERCURY MILAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT WAS INVOLVED IN A FRONT END COLLISION AND THE VEHICLE FLIPPED OVER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO LAVANIA TOWING YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS NOT CONTACTED. THE CONTACT SUFFERED A FRACTURED STERNUM THAT REQUIRED MEDICAL ATTENTION. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.

TL* THE CONTACT OWNED A 2005 MERCURY MONTEGO. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO THE REAR OF A SECOND VEHICLE. PRIOR TO THE FAILURE, THE ENGINE RPMS ERRONEOUSLY INCREASED AND THE VEHICLE SURGED FORWARD. THE FRONT END OF THE VEHICLE SUSTAINED SEVERE DAMAGE, BUT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000.

CONTACT AUTOWAY LINCOLN IN CLEARWATER FLORIDA THE SELLING AND THEY HAVE DONE NOTHING TO GIVE ANY INDICATION WHEN THEY WILL REPAIR THIS VEHICLE. THIS RECALL HAS BEEN GOING ON FAR TO LONG SINCE DECEMBER 2017 AND YET NO CONCERN OF MY SAFETY DRIVING THIS VEHICLE. ZERO CONCERN!!!

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V04600 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN FEBRUARY OF 2018. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER STATED AIRBAG FAILED TO DEPLOY UPON LOW SPEED IMPACT. PASSENGER BRUISED,SORE AND WITH BACK ISSUES. UPDATED 10/16/18*JB *TR

TL* THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. WHILE DRIVING 65 MPH, THE HEADLIGHTS FAILED TO OPERATE INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.