MERCURY Complaints

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLAMPS AND TAIL LAMPS WOULD INTERMITTENTLY FAIL TO OPERATE WITHOUT WARNING. DOUG HENRY FORD OF AYDEN (4057 LEE ST, AYDEN, NC) DIAGNOSED THAT THE LIGHT CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 136,000.

TL* THE CONTACT OWNS A 2008 MERCURY GRAND MARQUIS. WHILE DRIVING 25 MPH AND ENTERING A DRIVE-THRU LANE AT A BANK, THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE INTO PARK; HOWEVER, THE GEAR FAILED TO SHIFT. THE CONTACT ENGAGED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT STATED THAT THE GEAR SHIFTER FAILURE WAS ALSO EXPERIENCED IN APPROXIMATELY 2016. THE VEHICLE WAS TOWED TO MALLOY FORD (1911 VALLEY AVENUE, WINCHESTER, VA 22601, (540)-667-4434) AND REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TOWED TO A REPAIR SHOP WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER CABLE FAILED. THE GEAR SHIFTER CABLE WAS REPLACED AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 128,000. **TR CONSUMER STATED THE SHIFT CABLE FAILURE PREVENTS THE DRIVER FROM SHUTTING OFF THE CAR AND KEEPS IT IN GEAR AND MOVING OF THE CAR UNLESS THE BRAKE IS DEPRESSED! TRANSMISSION SHIFT CABLE WAS REPLACED 2 TIMES. UPDATED 11/8/18*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS), WHICH INDICATED THAT THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES FAILED AND THE BRAKE PEDAL BECAME STUCK TO THE FLOORBOARD. IMMEDIATELY, THE CONTACT PLACED THE VEHICLE INTO NEUTRAL AND COASTED TO A NEARBY PARKING LOT. THE CONTACT RESTARTED THE VEHICLE AND DEPRESSED THE BRAKE PEDAL SEVERAL TIMES IN AN ATTEMPT TO CORRECT THE RECURRING FAILURE. TOWNE FORD (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NEW YORK 14127, (716) 662-6500) WAS CONTACTED AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

CAR RAN ROUGH & HESITATED/SURGED UPON ACCELERATION. APPARENTLY THIS IS A COMMON FORD PROBLEM INVOLVING PREMATURE SPARK PLUG BREAK DOWN IN THE FORD TRITON ENGINE SEE FORD SPARK PLUG CLASS ACTION SETTLEMENT. SHULTZ FORD IN NANUET NY DIAGNOSED THE PROBLEM AS FAULTY PLUGS, THERE WAS ALSO A RISK OF BREAKING PLUGS UPON REMOVAL. I HAD THEM DO THE REPAIRS AT A COST OF $788. LATER I FOUND THAT THERE WAS A SETTLEMENT, HOWEVER MY CAR WAS NOT INCLUDED EVEN THOUGH IT HAD THE SAME ENGINE AS THE CARS/TRUCKS/ SUV'S THAT WERE INCLUDED IN THE SETTLEMENT. FORD CUSTOMER SERVICE SAID THERE WAS NOTHING THEY COULD DO RE: REIMBURSING ME FOR THE REPAIR EXPENSE AS MY SUV WAS NOT INCLUDED IN THE SETTLEMENT. THEY SUGGESTED I FILE THIS COMPLAINT. CAN I GET SOME SATISFACTION?

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHEN THE CONTACT PLACED THE VEHICLE IN PARK, IT BEGAN TO ROLL. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V606000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. *TT UPDATED 11/30/18*JB

AIR BAG LIGHT STAYS ON. WHEN STARTING CAR, GET 3 DINGS TWICE, PAUSE, REPEAT ... I HAVE BEEN TOLD BY A LOCAL DEALER IT WILL COST $600-$1200 TO FIX. CONSIDERING THE NUMBER OF COMPLAINTS ON THIS ISSUE AND THE FACT THAT IT IS A SAFETY ISSUE, WHY HAS NHTSA NOT REQUIRED A RECALL? SINCE I CANNOT AFFORD THE COST, I GUESS I WILL HAVE TO LIVE WITH IT AS I AM SURE MANY OTHERS ARE DOING.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RHINEBECK FORD (3667 NY-9G, RHINEBECK, NY 12572, (845) 876-4440) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED REFERENCE NUMBER: CAS15604566 AND A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT THE HATCHBACK CLOSED UNINTENTIONALLY WHILE IN USE. THE CONTACT MENTIONED THAT THE SPARE TIRE COULD NOT BE REACHED BECAUSE THE HATCHBACK FAILED TO OPERATE CORRECTLY. FOX FORD MAZDA (3560 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 956-5511) INFORMED THE CONTACT THAT A DIAGNOSTIC TEST WOULD HAVE TO BE PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE LOCAL DEALER (DAVIDSON FORD, 3690 RT-31, LIVERPOOL, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.