MERCURY Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (DOUG HENRY FORD TARBORO, 1901 N MAIN ST, TARBORO, NC 27886, (252) 823-3166) CONFIRMED THAT THE PART WAS UNAVAILABLE AND WAS UNABLE TO VERIFY WHEN THE REMEDY AND PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE DEALER ADVISED THE CONTACT TO WAIT FOR A SECOND NOTICE AND STATED THAT THE PART MAY BECOME AVAILABLE IN MID OCTOBER OF 2018. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE ENTIRE DASHBOARD BUBBLED UP AND THE AIR BAGS APPEARED AS IF THEY WOULD DEPLOY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR., FAIRBANKS, AK 99701, (907) 459-4000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

WHILE DRIVING ON A CITY STREET, THE BRAKES WERE APPLIED IN AN EMERGENCY SITUATION. THE ABS SYSTEM ACTIVATED AND THE VEHICLE STOPPED. SHORTLY AFTER THIS THE WHEN APPLYING THE BRAKES THE PEDAL HAD EXCESSIVE TRAVEL. THE ABS PUMP WAS FOUND TO BE DEFECTIVE.

THIS CAR HAS CAUSED NOTHING BUT TEARS AND STRESS. I AM A SINGLE MOTHER AND THIS PURCHASE WAS HUGE FOR ME AND I CAN'T EVEN LOOK AT IT WITHOUT BEING STRESSED. FIRST OFF THE AIRBAGS WERE RECALLED OVER TWO YEARS AGO AND FORD STILL HASN'T RECEIVED PARTS. SO MY DAUGHTER CAN'T EVEN DRIVE IN THE PASSENGER SEAT. SECOND AND THIS IS THE MAJOR PROBLEM IS WHEN I HIT A POTHOLE OR UNEVEN PACING OF STREET THE BREAKS HIT THE FLOOR AS DOES NOT COME TO A COMPLETE STOP. THIS IS TERRIFYING. I WENT THROUGH A STOP SIGN AND MISSED A TURN ANOTHER TIME. ALMOST SLAMMED INTO THE BACK OF A CAR IN FRONT OF ME ALSO. I REPLACED BRAKES AGAIN AND HAD MECHANICS LOOK AT IT TO FIX ONE THING FOR IT TO STILL HAPPEN. I HAVE FLASHBACKS OF THE ACCIDENTS I'VE ALMOST BEEN IN. IT'S JUST MY DAUGHTER AND I AND THIS CAR IS NOT SAFE. HEY FORD, ARE YOU GOING TO PAY MY MY THERAPISTS APPOINTMENTS FOR THE STRESS YOU HAVE THROWN ON ME???? BELOW IT'S ASKING FOR WHEN THIS HAPPENS-IT HAPPENS EVERY MONTH AND I CAN NOT AFFORD TO PUT IN ANY MORE WORK!!!!!!!!! I PURCHASED THIS CAR 11/20/2015 AND IT WAS HAPPENING EVERY FEW MONTHS AND NOW IT'S EVERY OTHER WEEK. THIS CAR IS A DEATH TRAP.

TAKATA RECALL. PURSUANT TO SAFETY RECALL NOTICE 18S01/NHTSA RECALL 18V046, WE HAVE NOT BEEN ABLE TO DRIVE OUR CAR SINCE JUNE 5, 2018, ALMOST TWO MONTHS AGO. ALTHOUGH WE NOW HAVE ACCESS TO A RENTAL CAR, IT IS A PROBLEM NOT TO HAVE USE OF OUR OWN VEHICLE AND IS AN ONGOING INCONVENIENCE. WHEN WILL THE REMEDY BE AVAILABLE?

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO STEER INTO A CURB TO STOP THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED. DORIAN FORD (35900 GRATIOT AVE, CLINTON TWP, MI, 586-792-4100) WAS INFORMED OF THE FAILURE AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

AFTER RECEIVING FORD'S RECALL NOTICE 16S41/16V-777 (FUEL DELIVERY MODULE POTENTIAL LEAK), MY HUSBAND & I TOOK OUR 2010 MERCURY MARINER TO LEBANON FORD TO PERFORM RECALL "REPAIR". WE WERE NOT HAVING AN ISSUE WITH THE MARINER, BUT WE WERE FOLLOWING FORD'S INSTRUCTIONS (VIA THEIR MAILED RECALL NOTICE TO US) TO HAVE THE RECALL DONE. NOW, OUR MARINER IS MESSED UP! IT NOW WON'T START WITHOUT A DELAYED CRANK (WE HAVE VIDEO RECORDINGS OF HOW LONG IT NOW TAKES FOR OUR MARINER TO START!) & SOMETIMES WHILE DRIVING, THE MARINER JERKS (BOTH PROBLEMS SEEM TO BE AS THOUGH THE CAR IS NOT GETTING FUEL). WE MADE A 2ND TRIP TO LEBANON FORD AFTER INFORMING THEM OF THE ISSUE THEY CREATED, BUT THEY DID NOT FIX THE DELAYED CRANK ISSUE OR THE CAR JERKING ISSUE! LEBANON FORD SERVICE IS STATING THEY CAN ONLY PERFORM THE RECALL REPAIR "ACCORDING TO FORD'S GUIDELINES". MY HUSBAND ASKED LEBANON FORD IF THE OLD PARTS COULD BE PUT BACK ON, BUT LEBANON FORD SAID THEY HAD TO SEND BACK THE OLD PARTS TO THE MANUFACTURER. SO, NOW OUR ONCE NICE MARINER HAS SIGNIFICANT ISSUES BECAUSE WE HAD A RECALL "REPAIR" DONE! WE REGRET HAVING THE RECALL ADDRESSED! PRIOR TO THE RECALL "REPAIR", WE HAD A NICE MARINER WITH UNDER 60K MILES. NOW, WE HAVE A MARINER WITH PROBLEMS DUE TO RECALL. IT'S NOT A REPAIR! IT'S DAMAGE! FURTHER, THEY'RE NOT OFFERING US ANY FIX TO THE DAMAGE FORD DID TO OUR CAR.

THE SEAT BELTS DO NOT RESTRAIN. ALSO, THE STEERING ROD WAS BROKEN AND FIXED AT THE LAST INSPECTION WHICH WAS 5/2018. WE WERE TOLD THAT THE SEAT BELTS WOULD COST $1500 OR MORE TO REPAIR. I SAW ON THIS WEBSITE THAT THERE WAS A RECALL ON SEAT BELTS NOT RESTRAINING.

TAKATA RECALL. TRAVELING ON ROAD APPROXIMATELY 45-50 MPH. TRIED RO AVOID HITTING SOME DEER WHO SUDDENLY RAN OUT FROM THE WOODS IN FRONT IF MY VAN. THE FRONT PASSENGER TIRE DEFLATED AFTER IT HIT THE DITCH. THEN THE VAN SWERVED INTO THE DITCH AND FLIPPED OVER TWICE. FRONT WINDSHIELD CAME OUT BACK WINDOW CAME OUT. ROOF OF VEHICLE WAS CRUSHED. PASSENGER SIDE WAS CRUSHED AFTER THE ROLLOVER. NONE OF THE AIRBAGS DEPLOYED.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER WHICH WAS BEING TOWED BY A 2004 FLEETWOOD TIOGA MONTARA. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE HOOD. THE MOTOR HOME WAS PULLED OVER, THE CONTACT OPENED THE HOOD, AND NOTICED THAT THE TRANSMISSION OVERHEATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CHUCK COLVIN FORD NISSAN (1925 N HWY 99 W, MCMINNVILLE, OR 97128, 503-472-6124), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS A KNOWN OCCURRENCE WITH THE TRANSMISSION AT APPROXIMATELY 50,000 MILES. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. *TT