MERCURY Complaints

I WAS DRIVING IN TOWN AT AROUND 30MPH. MY ABS WARNING LIGHT CAME ON. THE CAR STARTED MAKING A STRANGE NOISE. THEN WHEN BREAKING THE BACK BREAKS SEEMED TO BE TRYING TO LOCK UP. THEN THE PASSENGER AIRBAG WARNING LIGHT CAME ON. AFTER THIS HAPPENED ALL MY GAUGES INCLUDING MY SPEEDOMETER, BLINKERS, HEADLIGHTS, RPM, ETC. BECAME INOPERABLE. I AM NOT ABLE TO DRIVE THE CAR AT ALL DUE TO THIS ISSUE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 35 MPH, THE INTERMEDIATE SHAFT LINK OF THE STEERING WHEEL BECAME UNDONE. THE CONTACT STATED THAT THE FAILURE CAUSED THE STEERING WHEEL TO SPIN UNCONTROLLABLY. THE CONTACT WAS ABLE TO STOP THE VEHICLE. MURRAY FORD OF STARKE, INC. IN STARKE, FLORIDA WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000. *TT REPLACEMENT PART PURCHASED FROM DEALER UPDATED 9/26/18*JB

I WAS IN A PARKING LOT AND WHEN I TURNED ON IGNITION AND POWER ASSIST FAULT LIGHT LIT UP ON PANEL AND WHEN TRIED TO BACK UP HAD NO POWER STEERING. TURNED CAR OFF AND BACK ON NUMEROUS TIMES BUT SAME LIGHTS AND LOUD WARNING SOUND. TRIED TO DRIVE OUT OF PARKING LOT BUT SERVICE ADVANCE TRAC LIGHT CAME ON AND COULDN'T TURN STEERING WHEEL TO DRIVE CAR. HAD TO LEAVE MY CAR AT RESTAURANT AND CALL FOR A RIDE BACK TO WORK. THERE IS A RECALL FOR 2011 MERCURY MILAN BUT NOT 2010. THIS MAKES NO SENSE. SOMEONE IS GOING TO GET INJURED OR EVEN DIE IF NOT RECALLED FOR REPAIRS. I JUST GOT THIS CAR PAID FOR AND NOW HAVING PROBLEMS.

BRAKE PEDAL GOES TO THE FLOOR WHEN ABS UNIT IS ACTIVATED THIS HAPPENS WITH THE CAR IN MOTION

VEHICLE WAS PARKED. I WENT TO TURN MY HEADLIGHTS ON. NO HEADLIGHTS, TURN SIGNALS, DASH LIGHTS, HAZARD FLASHERS OR DOME LIGHT. THE 2003-2005 MODELS WERE RECALLED FOR THIS SAME THING WITH THE LCM FAILING. PLEASE LOOK INTO THIS AS THIS IS A SERIOUS SAFETY ISSUE.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS AT A STOP, THE STEERING WHEEL MODULE SEIZED AND THE STEERING LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO TOWN AND COUNTY FORD (6015 PRESTON HWY, LOUISVILLE, KY 40219, 502-964-8131) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE PART WAS REPLACED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *TT

POWER STEERING FAILED WHILE DRIVING IN NEIGHBORHOOD AT 30 MPH. THE POWER STEERING GEAR ASSEMBLY AND TIE RODS WERE REPLACED 3 MONTHS/3,000 AGO FOR THE SAME EXACT FAILURE. THERE NEEDS TO BE A RECALL FOR THE MILAN 2010 FOR THIS ISSUE JUST LIKE THERE IS A RECALL FOR THE MILAN 2011 AND FUSION 2011/2012. SEE INITIAL COMPLAINT # 11081366.

I NOV 2014 I TOOK MY GRAND MARQUIS IN FOR A SAFETY RECALL FOR THE LCM (LIGHT CONTROL MODULE),. WHILE THERE, THEY ALSO REPLACED THE LOWER STEER SHAFT FOR A SECOND RECALL THAT I WAS UNAWARE OF (RECALL 13S08). I HAVE BEEN HAVING ISSUES WITH THE STEERING LOCKING UP AT LOW SPEEDS, SO I HAD THE FORD DEALERSHIP CHECK IT. THE SHOWED ME THE LOWER SHAFT THAT HAD BEEN REPLACE UNDER THE RECALL (BY THEM) AND SHOWED ME THE INTERMEDIATE SHAFT THAT NOW NEEDS REPLACE DUE TO BEING FROZEN FROM CORROSION. THAT PART WAS ALSO PART OF THE RECALL 13S08, BUT WAS NOT REPLACED. THERE WAS A SECOND RECALL ISSUED ALSO 13R01. NOW FORD IS TELLING ME THERE IS NO OPEN RECALLS ON MY VEHICLE AND THAT DUE TO AGE AND MILEAGE IT IS NO LONGER COVERED UNDER WARRANTY. THIS IS NOT A WARRANTY ISSUE, IT IS A SAFETY RECALL ISSUE, THAT WAS NOT PROPERLY FIXED THE FIRST TIME. FORD NOW WANTS TO CHARGE ME $600 FOR PARTS AND LABOR FOR A REPAIR THAT SHOULD HAVE BEEN COMPLETED UNDER A SAFETY RECALL.

THE AIRBAG WARNING LIGHT HAS STARTED COMING ON INTERMITTENTLY WHILE THE CAR IS RUNNING ON A CITY STREET. I DON'T KNOW WHY BUT IT APPEARS TO BE A CRITICAL SAFETY PROBLEM. THE CAR HAS NEVER BEEN IN AN ACCIDENT AND ONLY HAS 78,000 MILES , VERY LOW FOR A 2004 VEHICLE. FORD MOTOR DEALER SAYS THERE IS NO RECALL OF ANY KIND ON THIS CAR. I AM A RETIRED SENIOR CITIZEN AND THIS IS MY ONLY FORM OF TRANSPORTATION.

WHILE UNIT IS RUNNING ON ROAD ENGINE STILL RUNNING CAR STOP FOR ABSENT OF POWER BUT ENGINE KEEP RUNNING, PRESSING GAS PEDAL WILL DO ANYTHING , YOU HAVE TO TURN ENGINE OFF WAIT AND TURN ENGINE ON BACK IN ORDER TO KEPT DRIVING , THIS VERY DANGEROUS BECAUSE THIS HAPPENS IN THE MIDDLE OF THE HAY WAY AT ANY SPEED , PLEASE CONSIDER A RECALL WE ALMOST GET KILL BY A REAR IMPACT IF WE DID REACT FAST . UPDATE DOES NOT FIX SITUATION, THIS A TROUBLESHOOTING FROM FACTORY AND THEY NOW THIS VERY CLEAR. THIS HAPPENS IN HAY WAY 147 GOING NORTH TO SOUTH AT 9.10PM ON 06/13/2018 WHERE WE WERE DRIVING SPEED LIMITS OF 55MPH.