MERCURY Complaints

I CALLED CREST LINCOLN IN STERLING HEIGHTS, MICHIGAN REGARDING AIRBAG RECALL 2 MONTHS AGO AND THEYRE STILLING SAYING PARTS ARE ON BACKORDER. I NEED HELP WITH THIS ISSUE.

HCU MODULE FAILURE AT 60,000 MILES. THIS FAILURE IS MENTIONED INTSB 05-8-5 & IN NHTSA ID# 10017553 THIS SEEMS TO BE A RECURRING PROBLEM IN MANY FORD ESCAPE/ MERCURY MARINER HYBRIDS GOING BACK TO 2005. MY DEALER ESTIMATED THE COST TO BE ALMOST $6000. THIS IS VERY DISTURBING, ESPECIALLY SINCE THIS VEHICLE HAS BEEN WELL MAINTAINED SINCE PURCHASED IN 2009. IS FORD GOING INVESTIGATE THIS PROBLEM? CAN YOU DO ANYTHING TO HELP WITH THE FINANCIAL BURDEN PLACED ON AN OWNER OF ONE OF YOUR VEHICLES? WE HAVE PURCHASED A NUMBER OF FORD PRODUCTS OVER THE YEARS & FEEL THAT CUSTOMER LOYALTY SHOULD BE CONSIDERED. I HAVE LOST FAITH IN FORD SINCE THIS HAS OCCURRED. I HAVE DECIDED TO NOTIFY YOU OF THIS SITUATION SINCE THIS REPAIR COST IS OUT OF THE QUESTION. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER.

WHILE ENTERING ONTO THE WOODROW WILSON BRIDGE FROM I-295S ON 2/1/2018, I PULLED INTO THE CENTER LANE AND BACKED OFF THE GAS PEDAL, BUT THE CAR CONTINUED TO ACCELERATE ON ITS OWN. LUCKILY THE TRAFFIC WAS LIGHT, AFTER HITTING THE BRAKE AND THE OFF BUTTON FOR THE CRUISE CONTROL, TO NO EFFECT, I WAS ABLE TO PULL INTO THE RIGHT LANE AND TURN THE CAR OFF. WHILE STILL IN MOTION, I TURNED THE KEY BACK ON AND EVERYTHING WAS NORMAL AGAIN. SINCE IT WASN'T A CRUISE CONTROL ISSUE, IT WOULD APPEAR IT IS SIMILAR TO THE TOYOTA PROBLEM WITH THE DRIVE BY WIRE ISSUE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CARUSO FORD AT (562) 426-3301 (LOCATED AT 3500 CHERRY AVE, LONG BEACH, CA 90807) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE STEERING WHEEL FAILED TO TURN AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS ONCE REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL WAS A ONE TIME REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BEASLEY FORD/ APPLE FORD LINCOLN OF YORK, 1801 WHITEFORD RD, YORK, PA 17402) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE VIA EMAIL AND FAILED TO RESPOND. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *TR

I WAS DRIVING ON THE HIGHWAY WHEN THE VEHICLE STARTED SLOWING DOWN AND THE GAS PEDAL DID NOTHING BUT REV, W/OUT ANY ACCELERATION. I TOWED IT TO MY HOUSE AND NOW THE TRANSMISSION WILL NOT ENGAGE IN ANY OF THE GEARS. MY PROBLEM IS A FORD RECALL AND THEY TOLD ME IT HAS ALREADY BEEN DONE ON MY VEHICLE, WHAT CAN I DO?

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHILE DRIVING, THE POWER STEERING ASSIST INDICATOR ILLUMINATED AND THE STEERING WHEEL SUDDENLY BECAME DIFFICULT TO MANEUVER. THE CONTACT WAITED A FEW MINUTES TO RESTART THE VEHICLE AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT CALLED COLONIAL FORD AT (203) 748-3503 (LOCATED AT 120 FEDERAL RD, # 126, DANBURY, CT 06811) WHERE IT WAS CONFIRMED THAT NO RECALL WAS ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 5 MPH AND THEN DEPRESSING THE BRAKE PEDAL TO SLOW THE VEHICLE DOWN, THE VEHICLE ACCELERATED WITHOUT WARNING. TO AVOID CRASHING INTO THE PRECEDING VEHICLE, THE CONTACT WAS ABLE TO VEER TO THE RIGHT AND CONTINUE DRIVING. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO PORTER FORD (600 OGLETOWN RD, NEWARK, DE 19711) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY MOTOR ASSEMBLY WAS STICKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

A MESSAGE SAYING 'POWER STEERING ASSIST FAULT' CAME ON AND THE STEERING WHEEL BEGAN TO SHAKE VERY NOTICEABLY, ALMOST AS IF THE POWER STEERING WAS ABOUT TO QUIT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP IN 2014 FOR RECALL 14S05 AND THE DEALERSHIP SUPPOSEDLY DID THEIR SOFTWARE UPDATE. NOW THEY SAY IT IS DUE TO THE POWER STEERING TORQUE SENSOR NEEDING REPLACING WHICH IS THE EXACT RECALL 14S05. THEY ARE NOT HONORING IT BECAUSE THEY SAID IT WAS FIXED WHEN IT WAS BROUGHT IN PREVIOUSLY EVEN THOUGH THE PROBLEM WAS NOT FIXED, ONLY BANDAGED SO THEY CAN CHARGE ME $650 LATER ON. THIS IS A SAFETY CONCERN THAT THEY ARE KNOWINGLY FORCING PEOPLE TO PAY FOR. THERE IS A FACEBOOK POST REGARDING THIS VERY THING.