MERCURY Complaints

My significant other and I were in an accident on the interstate. The airbags deployed and the seat belts failed to lock in place.

BRAKES: The Dashboard Brake Warning Lights are Illuminated most of the time. 1. The ABS warning Light is illuminated. 2. The Brake Warning Light is illuminated also. The Ford Dealership Service Dept cannot Fix it saying this is intermittent and attributed it to a loose wire connection located behind the Left driver Kick Panel. So far Brakes work irregardless of Brake Warning Lights illumination. You Tube videos offer no solution and clearly state Vehicles with Brake Warning Lights should not be driven. If my state required a Motor Vehicle Inspection, this Car would not pass Inspection. Please Help Resolve this situation.

WARNING THAT JACK LIFTING REAR WHEEL COULD COLLAPSE AND KILL SOMEONE. 00V200 recall notice I need the papers and changes to the instruction manual. I tried calling Ford to no avail. I tried 4 dealers listed to no avail. Wonderful car company.......................

The contact owns a 2011 Mercury Mariner. The contact stated while entering a fast-food drive-thru, the power steering warning light illuminated, and the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

The power steering is out and the car is very hard to turn and control. The recall has been confirmed by the dealer but it appears that they cannot fix due to my vin number not showing a recall for the power steering control module.

I recently purchase 2010 Mercury Mariner. There is a few errors appearing on the screen in front of the steering wheel. One of the error is "CHECK FUEL LINES." It also has an error about the tire pressure sensor. It also rides roughly, but the wheels are like new, so it feels like the suspension or shocks have something wrong with them. Also, there is a lot of play in the steering wheel when driving it. When I went to check on the recalls in the system by putting in my VIN, it shows that there are no recalls on my vehicle. However, these errors and issues are connected to the recalls for my vehicle. I am sure that these recalls have not been taken care of for this vehicle and they need to be fixed.

The contact owns a 2007 Mercury Milan. The contact stated that she became aware that the VIN was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, where the braking system was flushed with DOT 4 fluid, and a new brake fluid reservoir cap was installed; however, the contact stated while driving 20 MPH, the brake pedal was depressed but went down to the floorboard and failed to respond. There was no warning light illuminated. The contact stated that she engaged the electronic parking brake, and the vehicle stopped. The contact stated that the failure reoccurred while driving, and there was a stopping distance delay. The vehicle was taken to an independent mechanic, where the brakes were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic, where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to the recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000.

Power brake failure, brake pedal goes to the floor, vehicle rolls forward and backward while in park, ABS warning and Trac system warning lights are on and also Brake Service warning light.

While driving the dash displayed Service Power Steering Now & Advance Trac. The car seemed normal until we pullled off the side of the road & turned off the ignition. Restarted & there was not any power assist & the traction control was iit up. It was extremely hard to steer so we had it towed.

The contact owns a 2003 Mercury Grand Marquis. The contact stated while driving 75 MPH at night, the brake lights, headlights, and taillights failed to illuminate as needed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the lighting control module was the cause of the failure. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 101,000.