MERCURY Complaints

About 3 months ago, my power steering started to fail. After researching to find out the problem, we learned that my car does not have a power steering pump, as it is electronic. I learned that my car had a recall from Ford pertaining to the power steering failing. I called Ford and they told me that my car was part of the recall and was "fixed" in 2015. A month ago I took it to a Ford dealership to have them do a diagnostic on my car and they informed me that it was my power steering torque sensor, which I already knew this by researching the issue. The issue now lies in the fact that the part is on back order and there is no available date. I believe that Ford should have replaced the parts needed instead of doing a "bandaid fix" by doing a software update, which they knew would not be the fix to the problem. Ford got away with not fixing something that is very dangerous to those who drive the Mercury Mariners. Mine is an 2009 and it is now dangerous on the highways to drive. I would like to add that while driving my car now with this issue, my battery light comes on, which is also a known issue to Ford.

The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed to the floorboard and failed to operate as designed. The contact activated the parking brake and continually pumped the brake pedal, and the vehicle was able to come to a stop. Several unknown warning lights were illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 156,000.

I bought a 2010 Mercury Mariner on June 22, 2023 from a local dealer. There are several recalls associated with the make and model of the vehicle, but they do not appear to be associated with the VIN on my vehicle. However, the recalls on the vehicle appear to be affecting my vehicle and there is a warning on the dashboard of my car about the fuel system which is one of the recalls on the vehicle. Fuel Delivery System is causing issues in my vehicle.

I have a safety recall I did a yr ago at ford dealership in hazelwood at Saint Louis mo I’m reporting them because they never fixed my recall I waited for my part for a while and I believe they never put it on now my ABS is getting worse and I need a recall to be fixed right

The truck bearing keep going out the spark plugs overloaded and I can’t accelerate at times when I’m driving it slows down then starts back up

The contact owns a 2003 Mercury Grand Marquis. The contact stated that upon turning on the headlights, the taillights intermittently failed to illuminate. There was no warning light illuminated. The contact called two local dealers and was informed that there were no open recalls associated with the VIN. The manufacturer was also notified of the failure and a complaint was filed. The manufacturer informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 15V861000 (Exterior Lighting). The vehicle was not repaired. The failure mileage was approximately 148,000.

Brake pads constantly keeps running out on front driver, passenger front brakes are still good but rotor keeps running out unevenly, no brake fluid leaks but needs refill every 3rd about 3/4 of a pints bottle, making a left turn it accelerated by itself brakes didn't react, instead of causing in a big accident, pulled the steering wheel, went through a fence and a brick wall stopped my car, checked all fuses replaced fuses if needed, confirmed fuses AMP Ganges with the vehicle own owners manual, dashboard backlights keeps going on and off on it's own, automatic transmission after complete stop it sets it self at neutral , a few taps on the gas pedal then it goes to 1st shift, only has 129,000 miles, 1987 Mercury Cougar LS 5.0l windsor engine, 20th Anniversary Edition

While I was driving check engine light, service wrench light came on also. The vehicle began to idle surge at stop light and when parked. Throttle response was reduced to minimal operation .Ran the codes code came up P2119 throttle body fault. Once vehicle cools down the light may shut off but does come back on while driving.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while his sister was driving 55 MPH at night, the headlights became inoperable. There was no warning light illuminated. The contact who is an independent mechanic, stated that he diagnosed that the Light Control Module (LCM) had failed and needed to be replaced. The dealer and the manufacturer were notified of the failure and advised the contact that the VIN was not included in a recall. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V861000 (Exterior Lighting). The failure mileage was unknown.

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving at an undisclosed speed, the steering wheel was loose and made an abnormal sound while turning. The vehicle was taken to an independent mechanic, who diagnosed that the steering shaft was corroded, and the bearing had collapsed. The contact was informed that the steering shaft needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that there was no recall associated with the VIN. The failure mileage was approximately 116,000.