MERCURY Complaints

POWER STEERING DOES NOT WORK. WAS WORKING FINE AND JUST TURNED THE CAR OFF ONE NIGHT AND THE NEXT MORNING I COULD NOT STEER. ITS A 2010 MILAN WITH 78,000 MILES ON IT. I'M WORRIED TO SEE WHAT THIS COSTS. FORD SHOULD STAND BEHIND THESE TROUBLES.

THE POWER STEERING NOT WORKING AT ALL, READ ONLINE ON REPORT ON SIMILAR CASE. FORD HAS RECALL FOR THIS ISSUE, BUT ONLY FOR CARS FROM 2011 AND BEYOND.

A FEW WEEKS AGO, I HAD A HARD TIME STEERING MY CAR AT AN INTERSECTION. WHEN I TRIED STEERING, THE CAR WOULD SHAKE AS I TURNED. ALTHOUGH THE ROADS WERE WET, MY TIRES ARE RELATIVELY NEW, SO I NEW IT WASN'T THE TRACTION. I TURNED OFF THE ELECTRONIC STEERING ASSISTANCE AND IT STARTED TURNING AGAIN. A FEW DAYS AGO, I WAS TURNING, THE ROADS WERE DAMP, BUT NOT WET AND I HAD MY STEERING ASSIST ON (IT GOES ON BY DEFAULT). WHEN I TUNED, THE CAR WENT THE OPPOSITE WAY OF THE DIRECTION I WAS TURNING. I HAD TO TURN OFF MY STEERING ASSIST IN ORDER TO REGAIN CONTROL OF MY CAR. THERE WERE NO ALARMS, NOTICE OR ALERTS ON MY CONTROL PANEL. ALSO, WHEN IT'S BEEN A HOT DAY OR A COLD DAY, THE CAR WON'T START.

IN FREEZING WEATHER, DOOR LATCHES WILL NOT LATCH AND THE DOOR REMAINS OPEN. THIS ONLY HAPPENS WHEN THE CAR IS LEFT OUTSIDE AND IS NOT "FIXED" UNTIL THE DOOR MECHANISMS WARM UP FROM BEING IN THE SUN. DUE TO THIS ISSUE WE ARE UNABLE TO DRIVE THE VEHICLE UNTIL THE DOORS LATCH AGAIN. I'VE BEEN TOLD MY CAR WAS NOT AFFECTED BY THE RECALL (#06S45), BUT I FEEL THAT I HAVE THE EXACT PROBLEM DESCRIBED AND WOULD LIKE TO GET THE ISSUE FIXED SO I DON'T HAVE TO WORRY ABOUT IT THE REST OF WINTER.

TAKATO RECALL I TOOK MY 2009 MERCURY MILAN INTO THE TRANSMISSION SHOP TO GET IT FIX. THE CAR ISN'T SHIFTING CORRECTLY AND IS ALSO HARD SHIFTING THE TRANSMISSION FLUID WAS BURNT. WHILE THE CAR WAS MOVING YOU AREN'T ABLE TO GO FASTER THAN 40 MILES PER HOUR. IF YOUR ON THE FREE WAY THAT COULD BE VERY DANGEROUS.THE TRANSMISSION SHOP REBUILT THE TRANSMISSION AND ARE STILL HAVING THE SAME PROBLEM WITH THE CAR.

MY WIFE WAS DRIVING THE MARINER, SHE STOPPED AT THE POST OFFICE TO SHIP A PACKAGE. WHEN SHE TRIED PULLING AWAY FROM THE CURVE SHE COULDN'T TURN THE STEERING WHEEL. SHE CALLED ME TOLD ME WHAT HAD HAPPENED , ALSO SAYING THE DISPLAY ON DASHBOARD WAS ON , A MESSAGE THAT READ ELECTTRIC POWER ASSIST FAILURE, I ARRIVED WHERE SHE WAS AND DROVE THE MARINER HOME. THIS HAPPENED ON A FRIDAY NIGHT SO HAD TO WAIT UNTIL MONDAY TO CALL FORD CUSTOMER SERVICE AT 1-800-392-3673 TO SEE WHAT COULD BE DONE, AFTER ALL THIS IS A NATIONAL RECALL.

VEHICLE WAS STATIONARY. STARTED VEHICLE AND NO POWER STEERING. CALLED FORD WAS TOLD IT WAS FIXED ON JULY 29, 2014 DUE TO RECALL BUT SAME ISSUE HAS HAPPENED AGAIN. FORD REFUSES TO FIX, WAS TOLD WAS ALREADY FIXED AND NOTHING THEY CAN DO. WENT TO DEALERSHIP WHERE IT WAS BOUGHT NOW HAVE TO PAY OUT OF POCKET.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 02/07/2017*CT *CN

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 50 MPH, AN UNKNOWN WRENCH WARNING INDICATOR ILLUMINATED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. AFTER WAITING A FEW MOMENTS, THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

REAR BRAKE LIGHTS STAY ON WHEN HEADLIGHTS ARE ON. REAR TAIL LIGHT ASSEMBLY MUST BE REPLACED. VERY COMMON PROBLEM APPARENTLY.