MERCURY Complaints

DRIVER SIDE DOOR HANDLE IS BROKEN AND WILL NOT OPEN FROM THE INSIDE OF THE CAR.I HAVE TO LOWER THE WINDOW TO REACH OUT THE WINDOW TO REACH THE OUTSIDE DOOR DOOR HANDLE TO OPEN THE DOOR.

MY POWER STEERING WENT OUT AND ON THE DASH IT SAID "POWER STEERING ASSIST FAULT". I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID THE TORQUE SENSOR WENT OUT AND THE ELECTRIC STEERING COLUMN HAS TO BE REPLACED. THERE WAS A RECALL ON THE TORQUE SENSOR IN 2014, RECALL 14S05, AND THEIR SOLUTION WAS TO DO A SOFTWARE UPDATE INSTEAD OF REPLACING THE STEERING COLUMN. WHEN I CALLED FORD'S CORPORATE OFFICE ABOUT THIS THEY SAID THEY HAVE NOT DECIDED TO PAY FOR THE STEERING COLUMN TO BE REPLACED. I AM FILING THIS COMPLAINT BECAUSE THE SOLUTION TO THE RECALL DID NOT FIX THE PROBLEM BECAUSE THE TORQUE SENSOR STILL FAILED AND FORD SHOULD BE RESPONSIBLE. I KNOW THERE IS AN ONGOING INVESTIGATION ABOUT THIS ISSUE AND HOPEFULLY FORD WILL DO THE RIGHT THING AND REIMBURSE EVERYONE THAT HAS HAD TO PAY FOR THIS TO BE REPLACED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 25 MPH, THE CONTACT HEARD A SOUND FROM THE REAR DRIVER SIDE TIRE. THE CONTACT TOOK THE VEHICLE TO A MECHANIC WHO ADVISED THAT THE REAR OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 04V328000(SUSPENSION). THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.

ELECTRONIC THROTTLE BODY (ETB) MALFUNCTION. CAR REVS BUT FAILS TO CATCH. CHECK ENGINE AND WRENCH LIGHTS CAME ON. ONCE CAR STARTED MOVING PEDOMETER DID NOT WORK. WARRANTY ON THIS PART FOR 2009-2014 MODELS HAS BEEN EXTENDED TO 10 YEARS OR 150,000 MILES. THE WARRANTY SHOULD COVER ALL MODEL YEARS AS THIS IS A POTENTIAL PROBLEM BEFORE ON VEHICLES MANUFACTURED BEFORE 2009. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 40 MPH, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

ADVANCE TRAC SERVICE POWER STEERING LIGHTS CAME ON WHILE DRIVING ..THEN MY CAR STEERING WHEEL GOT LOCK COULDN'T MOVE IT ALL .DROP MY CAR OFF 09/20/16 AND PICK IT UP OCTOBER 21 PAY ABOUT $2000 TO PICK IT UP. IT BROKE DOWN THE SAME DAY, , GOT IT TOW THE SAME DAY. PICK IT UP MONDAY OCT 24,2016 DROVE FINE. OCT 25, 2016 ON MY WAY TO WORK BROKE DOWN AGAIN HAD TO GET TOW OCTOBER 25, 2016 TO THE DEALERSHIP CAPITAL FORD 5411 CHARLOTTE NC HERE NOW WAITING SO ANGRY GETTING THE RUN AROUND. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES FAILED. THE ANTILOCK BRAKES AND REGENERATIVE BRAKES DISABLED WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF ROAD. THE VEHICLE WAS TOWED HOME. THE CONTACT ALSO STATED THAT THE WARNING INDICATORS ILLUMINATED APPROXIMATELY TWENTY TIMES BEFORE THE ACTUAL FAILURE. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT UNLOCK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LOCKING MOTOR MECHANISM WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE INTERIOR DOOR HANDLES FOR EACH DOOR FAILED AND WERE ALSO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 57,400. UPDATED 01/25/2017*CT UPDATED 7/9/18*JB *TR

THE BRAKE LIGHT SWITCH FAILED CAUSING INABILITY TO GET SHIFT LEVER OUT OF PARK MODE. BRAKE LIGHTS STAY ON ALL THE TIME OR NOT COME ON AT ALL. THE PROBLEM WAS NOTED AFTER PARKING IN OUR GARAGE AND NOTICING THE BRAKE LIGHTS BEING ON ALL THE TIME. I DISCOVERED THAT TURNING THE IGNITION SWITCH TO FIRST INDENT THAT THE SHIFT LEVER CAN BE PLACED IN THE NEUTRAL MODE SO ENGINE CAN BE STARTED. IN DRIVING THE CAR, THE BRAKE LIGHTS DO NOT WORK. WHEN STOPPING THE CAR AND SHIFTING TO THE PARK MODE, THE SHIFT LEVER CANNOT BE TAKEN OUT OF THE PARK MODE WITHOUT GOING THROUGH THE SEQUENCE DESCRIBED ABOVE. THERE WAS A RECALL TO REPAIR THIS ON THE 2000-2004 SABLES (REFERENCE 04V106000), BUT FORD TELLS ME THE 2004 SABLES ARE NOT UNDER RECALL ALTHOUGH THE 2004 MODELS USE THE SAME DEFECTIVE BRAKE LIGHT SWITCH CAUSING THE EXACT PROBLEMS AS THE 2000-2003 MODELS. *TR