MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2006 MERCURY GRAND MARQUIS- OAK RIDGE, TN
CRUISE CONTROL WILL NOT WORK NOR POWER ON. CIGARETTE LIGHTER OUTLET HAS NO POWER.
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- CLOVIS, CA
BEGINNING IN JULY 2016, I BEGAN TO EXPERIENCE A "POWER STEERING SYSTEM FAILURE" MESSAGE UPON STARTING MY 2010 MERCURY MILAN. GIVEN THAT IT WAS AN INFREQUENT OCCURRENCE, I FOLLOWED THE MANUAL'S INSTRUCTION TO TURN OFF THE CAR, WAIT FOR 10 TO 15 SECONDS AND THEN RESTART IT. THIS ACTION WOULD CLEAR THE ERROR CODE, AND I WOULD BE ABLE TO STEER THE VEHICLE. HOWEVER, WITHIN THE LAST FEW WEEKS, THE ERROR MESSAGE HAS OCCURRED MUCH MORE FREQUENTLY. AS SUCH, I TOOK THE VEHICLE TO THE LOCAL FORD DEALERSHIP, AND WAS TOLD THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED DUE TO AN ACTUATOR BEING STUCK OPEN. PLEASE CONSIDER ADDING THE 2010 MERCURY MILAN TO THE ALREADY MANDATED RECALL.
Source: NHTSA WEB SITE -
2005 MERCURY SABLE- POCAHONTAS, TN
TL* THE CONTACT OWNS A 2005 MERCURY SABLE. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO SUDDENLY DECREASE IN SPEED. THE CONTACT STATED THAT THE VEHICLE REACTED AS IF IT WERE IN NEUTRAL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
1994 MERCURY SABLE- OHATCHEE, AL
TL* THE CONTACT OWNS A 1994 MERCURY SABLE. WHILE DRIVING VARIOUS SPEEDS OR IDLING, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 MERCURY MILAN- WEST WINDSOR, NJ
2007 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO REMEDY OR REPLACEMENT PARTS NOT AVAILABLE TO REPAIR FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE. *SMD UPDATED 09/27/16.*JB
Source: CONSUMER LETTER -
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2002 MERCURY GRAND MARQUIS- TOLEDO, OH
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE FRONT BALL JOINTS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS PENDING A DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. THE VIN WAS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 MERCURY MOUNTAINEER- BROOKLYN, NY
I WAS DRIVING ON THE HIGHWAY & STOPPED AT ONE OF THE SERVICE STATIONS ALONG THE HIGHWAY. WHEN I RETURNED TO THE VEHICLE I PUT MY CHILDREN IN THE CAR, TURNED IT ON, PUT THE CAR IN DRIVE HIT THE GAS & THE VEHICLE DID NOT MOVE. I TRIED PUTTING IT IN REVERSE & NOTHING HAPPENED. THE CAR WOULD REV UP BUT WOULD NOT MOVE. IT FELT LIKE I HAD THE CAR ON NEUTRAL. TRIED SEVERAL TIMES & NOTHING HAPPENED. I THEN TRIED TO PUT THE CAR ON D3 & THAT IS WHEN IT MOVED SLIGHTLY. PARK & DRIVE DO NOT WORK!! VERY DANGEROUS HAD THIS HAPPENED WHILE I WAS STILL DRIVING ON THE HIGHWAY, WHICH IS WHAT WOULD HAVE PROBABLY HAPPENED. I WAS ONLY OUT OF MY CAR FOR 10 MINUTES.
Source: NHTSA WEB SITE -
2007 MERCURY MILAN- WASHINGTON, DC
2007 MERCURY MILAN. CONSUMER REQUESTS TO HAVE AIRBAG DEACTIVATED UNTIL REPLACEMENT BECOMES AVAILABLE. *SMD
Source: CONSUMER LETTER -
2010 MERCURY MILAN- MONTGOMERY, AL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING FAILED AND THE TRACTION AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Source: NHTSA WEB SITE -
2005 MERCURY GRAND MARQUIS- KINGMAN, AZ
I HAVE TOYO VERSADO LX TIRES ON MY 2005 MERCURY GRAND MARQUIS P225/60/R16 98T DOT DOT 73A6FWV4410. THE TIRE HAS DEVELOPED A BUBBLE IN THE TREAD ON THE INSIDE OF THE TIRE. I PULLED THE TIRE OUT OF SERVICE BEFORE ANY FAILURE OR ACCIDENT. TOYO TIRES IS NOT EVEN INTERESTED IN HEARING ABOUT ANY PART OF THE PROBLEM. THEY JUST TELL ME IT IS OUT OF WARRANTY. I WAS NOT MAKING A WARRANTY CLAIM, BUT AM DISAPPOINTING THAT THEY WANT NOTHING TO DO WITH ANY OF THE DETAILS OF THE PROBLEM TO SEE IF THIS IS AN ISOLATED INCIDENCE OR WHETHER THERE IS A PROBLEM WITH THESE TIRES. I AM QUITE SURE THAT THERE ARE ALOT OF THESE TIRES THAT ARE APPROACHING 5 YEARS OLD THAT ARE ON THE ROAD. I LIVE IN KINGMAN ARIZONA, AND THE CAR IS KEPT IN A GARAGE OUT OF THE SUN WHEN PARKED. IT IS NOT PARKED OUT IN THE SUN REGULARLY DURING THE DAY EITHER. THERE HAS BEEN NO ACCIDENTS OR FLATS ON THIS TIRE AND IT HAS APPROXIMATELY 35,000 MILES ON IT. THE REMAINING TREAD DEPTH IS APROX 5/32 OF AN INCH.
Source: NHTSA WEB SITE