MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2010 MERCURY MILAN HYBRID- NARBERTH, PA
YELLOW WRENCH LIGHT CAME ON, INDICATING A THROTTLE BODY PROBLEM. CAR LURCHED AND ACCELERATED ERRATICALLY, PARTICULARLY WHEN GOING UP HILL WHILE THE ENGINE WAS LABORING. MECHANIC WAS UNABLE TO FIND DIAGNOSTIC CODES. HE CLEANED THE FUEL INJECTION SYSTEM, BUT THAT HAD NO EFFECT ON THE PROBLEM. THE YELLOW WRENCH APPEARS AFTER 10 MINUTES OF DRIVING, ANDTHE CAR LURCHES AND CONTINUES TO ACCELERATE ERRATICALLY. WHAT AM I TO DO? I FEEL THAT THIS IS HAZARDOUS ISSUE WITH THIS CAR AND I NOTICE I AM NOT THE ON LO Y ONE TO HAVE THIS ISSUE. PLEASE HAVE FORD ISSUE A RECALL AND PAY RETROACTIVELY FOR ANY REPAIRS I HAVE TO MAKE. THANK YOU FOR YOUR CONSIDERATION. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- NEW BALTIMORE, MI
COMPLETE LOSS OF POWER STEERING THE RECALL HAS BEEN DONE FOR 2011-2012 FUSIONS AND 2011 MILANS . MY 2010 MILAN HAS THE SAME EXACT PARTS AND I CAN FIND ALL THE SAME COMPLAINTS OF THE STEERING GOING OUT ON THE 2010 YEAR VEHICALS. I CAN'T BELIEVE THE NHTSA LET FORD GET AWAY WITH WHEN THERE IS DEFINITELY A SAFETY PROBLEM WITH THE STEERING. I HAVE HAD THE PROBLEM BOTH WHEN JUST STARTING AND WHILE DRIVING. THESE CARS ARE NOT SAFE. IT HAS HAPPENED MANY TIMES TO LOTS OF PEOPLE
Source: NHTSA WEB SITE -
2005 MERCURY MONTEGO- MACOMB, MI
WHEN HITTING THE BRAKES MY CAR HAD A WHINING NOISE AND ACCELERATED NOT RESPONDING TO MY EFFORTS TO STOP.I AVOIDED THE CARS IN FRONT OF ME AND ALSO TO THE RIGHT OF ME BY MOVING TO THE TURNING LANE TO STOP MYSELF FROM HITTING ANYONE ELSE. HOWEVER TO POSSIBLY AVOID ANOTHER ACCIDENT, I CROSSED OVER TO THE OTHER TRAFFIC LANES ON ORDER TO GET OFF THE HIGHWAY WHERE I WAS STILL INVOLVED IN AN ACCIDENT WHICH TOTALED MY CAR.
Source: NHTSA WEB SITE -
2007 MERCURY MOUNTAINEER- SALT LAKE CITY, UT
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SEAT ADJUSTED ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. THE REPAIR WAS NOT MADE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 87,000. UPDATED 09/29/16*LJ THE CONSUMER STATED THE PISTON TYPE HOOD HOLDING SYSTEM FAILED. THE HOODCAME CRASHING DOWN.UPDATED 08/09/2017*JS
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 MERCURY MARQUIS- SEVERNA PARK, MD
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 30 MPH AND ATTEMPTING TO TURN THE HEADLIGHTS ON, BOTH HEADLIGHTS FAILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/13/16*LJ UPDATED 08/15/2017*JS
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2010 MERCURY MILAN- JONESBORO, GA
MY 2010 MERCURY MILAN POWER STEERING JUST WENT OUT FOR NO REASON. I WAS TAKING MY HUSBAND TO THE AIRPORT AND THE FIRST INDICATOR WAS SERVICE POWER STEERING AND WHEN IT CAME ON AND IT JUST GOT TOUGH TO TURN. TWO DAYS LATER ANOTHER INDICATOR SERVICE POWER STEERING NOW CAME ON. I HAVE RESEARCHED AND FOUND OUT THAT THERE ARE PLENTY OF PEOPLE THAT HAVE EXPERIENCE THE SAME THING I HAVE. THEY SENT OUT A RECALL FOR THE 2011S BUT WE AS OWNERS OF A 2010 ARE EXPERIENCING THE SAME THING. FORD NEEDS TO SENT OUT A RECALL FOR THIS PROBLEM BECAUSE IT CAN CAUSE SOME SERIOUS WRECKS AND EVEN DEATH LUCKILY I WAS ABLE TO DRIVE HOME OKAY. NOW I CAN BARELY TURN THE STEERING WHEEL SO I AM NOT DRIVING THIS CAR.
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- NEW BALTIMORE, MI
WHILE DRIVING DOWN THE ROAD LOSES ALL POWER STEERING THERE WAS A RECALL ON THE 2011 MERCURY MILAN WHICH HAVE ALL THE SAME PARTS WHY WOULDN'T THEY RECALL THE 2010 MILANS? THIS HAS HAPPENED 3 TIMES WHERE THE POWER STEERING WILL JUST GO OUT THAN WHEN I SHUT THE CAR OFF AND RESTART IT WORKS AGAIN. THERE IS NO WAY I WOULD TRUST MY WIFE OR CHILD DRIVING THIS CAR.
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- MEDFIELD, MA
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT NOTICED THAT THE DASHBOARD WAS BULGING AND WAS CONCERNED THAT THE PASSENGER SIDE AIR BAG COULD DEPLOY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 09/20/16*LJ UPDATED 09/26/16.*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 MERCURY MILAN- PITTSBURG, PA
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 09/19/16 *BF UPDATED 09/20/16.*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 MERCURY MILAN- MEDFIELD, MA
TAKATA RECALL... DASH BULGING AT AIR BAG AREA, GETTING WORSE, PASSENGER SIDE. AFRAID TO DRIVE CAR. I'M 77 YO AND TAKE MY 74 YO SISTER PLACES SEVERAL TIMES PER WEEK (DOCTORS ETC.). WE'RE VERY SCARED. TWO FORD DEALERSHIPS SAID MY CAR HAS NO RECALLS BUT YET I SEE IT LISTED AS HAVING A RECALL REGARDING THIS ISSUE. WHY DON'T THEY KNOW THIS?
Source: NHTSA WEB SITE