MERCURY Complaints

MY TORQUE SENSOR FAILED AFTER RECALL 14S05 WAS PERFORMED. THIS ALMOST CAUSED AN ACCIDENT GOING 70 MPH ON I70 BECAUSE THE POWER STEERING ASSIST WENT INTO MANUAL MODE WITH NO WARNING. HAVE TAKEN THE VEHICLE TO LARRY H MILLER FORD FOR SERVICE FOUND BAD TORQUE SENSOR WHICH WAS SUPPOSED TO HAVE BEEN FIXED WITH THE RECALL. I HAVE TRIED TO WORK WITH FORD AND HAVE HAD NO LUCK WITH ANY RESOLUTION AND I AM GETTING THE RUN AROUND. FROM DOING MY RESEARCH, I AM NOT THE ONLY ONE WITH THIS ISSUE AND I DO BELIEVE FORD HAS NOT MET THEIR OBLIGATION TO THIS RECALL. I WAS TOLD THAT IF I HAD NOT BROUGHT MY VEHICLE IN FOR THE RECALL I MAY BE ELIGIBLE FOR THE REPLACEMENT. SO IF I HAD LET IT GO THEY WOULD FIX THE PROBLEM. BUT, BECAUSE I HAD THE RECALL ADDRESSED IT'S MY PROBLEM. DO NOT THINK FORD IS FIXING THE PROBLEM THEY ARE PUTTING A BANDAGE ON IT. FORD'S RECALL FIX, ONLY RE-FLASHED THE COMPUTER SOFTWARE AND DID NOT PROVIDE A HARDWARE FIX FOR THE TORQUE SENSOR ITSELF, WHICH FAILED FOR A SECOND TIME.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLAMPS FAILED TO ILLUMINATE WITHOUT WARNING. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS TO SEE WHILE DRIVING AT NIGHT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS 265,000. UPDATED 06/29/16*LJ THE CONSUMER STATED THE HIGH BEAMS ONLY WORKED WHEN HOLDING THE BUTTON/LEVER. ALSO, THE BRAKE LIGHT STAYED ON. UPDATED 06/30/16.*JB

MY ENGINE LIGHT KEEPS COMING ON AND I HAVE BEEN TOLD ITS THE LITTLE FLAP TO THE GAS TANK BUT THEY CAN REPAIR IT YET AS A RECALL HOW IS THAT WHEN THEY ALREAY KNOW WHAT IT IS?

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE REFUELING THE VEHICLE, THE FUEL PUMP WOULD ONLY ALLOW 1-2 GALLONS TO ENTER THE FUEL TANK BEFORE SHUTTING OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ELECTRIC POWER STEERING WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,571.

POWER STEERING HAS BECOME PROGRESSIVELY MORE DIFFICULT. CAR IS LOCATED IN NEW YORK STATE AND HAS LESS THAN 80,000 MILE. COMPLAINT IS SIMILAR TO OTHER 2004 ISSUES INDICATED AT THIS SITE AND SAME AS 2005 - 2011 MERCURY RECALL ISSUE

"SERVICE POWER STEERING" APPEARED ON DASHBOARD WHILE DRIVING. I HAD NOTICED THE CAR SEEMED TO BE PULLING TO THE RIGHT BUT POWER STEERING WAS WORKING. I THEN PARKED FOR AWHILE AND WHEN I RESTARTED THE CAR THE WARNING STATED "SERVICE POWER STEERING NOW" WITH ALSO A WARNING STATING "SERVICE ADVANCEDTRAC". NOW WHEN I TRIED TO DRIVE, THE POWER STEERING WAS COMPLETELY OUT. I WAS ABLE TO DRIVE IT HOME BUT IT IS NOT A CONDITION TO DRIVE WITH ON A REGULAR BASIS. I LOOKED ON THE INTERNET AND SAW THIS MODEL MILAN 2010 WAS SUBJECT TO RECALL FOR POWER STEERING FAILURE: FORD RECALLS NEARLY 423,000 VEHICLES FOR POWER STEERING PROBLEM. ASSOCIATED PRESS "IN OCTOBER, THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION BEGAN INVESTIGATING COMPLAINTS OF POWER-STEERING FAILURES ON THREE FORD MOTOR CO. MIDSIZE CAR MODELS. THE PROBE COVERED 938,000 FORD FUSION AND LINCOLN MKZ CARS FROM THE 2010 THROUGH 2012 MODEL YEARS, AS WELL AS THE 2010 AND 2011 MERCURY MILAN. ACCORDING TO A CLASS-ACTION LAWSUIT FILED IN JUNE ABOUT THE MATTER, THE PROBLEM COULD AFFECT MORE FORD MODELS, INCLUDING THE COMPACT FOCUS." HTTP://WWW.LATIMES.COM/BUSINESS/LA-FI-FORD-RECALL-20150527-STORY.HTML BUT WHEN I CALLED FORD AND GAVE MY VIN THEY SAID MY MODEL WASN'T COVERED. BUT AGAIN AFTER A WEB SEARCH I SAW NUMEROUS CONSUMER COMPLAINTS ABOUT THIS POTENTIALLY DANGEROUS PROBLEM ON THIS 2010 MILAN MODEL: HTTP://WWW.CARCOMPLAINTS.COM/MERCURY/MILAN/2010/STEERING/STEERING.SHTML HTTP://WWW.ARFC.ORG/COMPLAINTS/2010/MERCURY/MILAN/STEERING/PROBLEM.ASPX SO IF THE VERY SAME PROBLEM OCCURRED ON MY MODEL THAT OCCURRED ON OTHER MODELS THAT WERE COVERED, I THINK THIS MODEL YEAR OF THE MILAN SHOULD ALSO BE COVERED. I THINK IT IS NOTABLE IN THE LA TIMES ARTICLE IT SAID OTHER MODELS MAY BE EFFECTED. SO EVEN THOUGH THE 2010 MILAN WASN'T COVERED PREVIOUSLY, COMMON SENSE WILL PREVAIL AND IT WILL BE COVERED.

TL* THE CONTACT OWNS A 2006 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED AND THE PULL OVER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH VOLTAGE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

WHILE ON CRUISE CONTROL ON A 6 LANE DIVIDED HIGHWAY THE CAR SUDDENLY ACCELERATED FROM 72 TO 85+ MPH. BRAKES DID NOT DISENGAGE CRUISE CONTROL AND COULD NOT SLOW DOWN CAR. I HAD TO SHUT THE ENGINE OFF TO REGAIN CONTROL AND WITH FLASHERS ON I MANAGED TO GET TO THE SHOULDER OF THE ROAD AND STOP THE CAR. TRIED TO RESTART THE CAR TO ESTABLISH IF CONDITION CLEARED UP, BUT COULD NOT. HAD CAR TOWED TO FORD DEALER WHO WAS UNABLE TO DUPLICATE THE CONDITION THE FOLLOWING MORNING. THEY CHANGED THE MASS AIR SENSOR BUT SAID IT WAS UNRELATED TO THE ACCELERATION PROBLEM.

I WAS DRIVING ABOUT 35 MPH WHEN ALL OF A SUDDEN A WARNING FOR POWER ADVANCE FLASHED ON THE CAR. IT GOT HARD TO STEER SO I TOOK IT TO THE DEALERSHIP THE SAME DAY AT 99,000 MILES. THEY SAID THAT A NEW STEERING GEAR IS NEEDED AND THAT IT IS NOT COVERED UNDER WARRANTY, THE COST WOULD BE AROUND 1500.00 THEY TOLD ME. THERE WAS A RECALL FOR STEERING IN JUNE OF 2015 IVE HAD THIS VEHICLE SINCE MARCH OF 2015, MY CAR WASNT UNDER RECALL WHICH IT NEEDS TO BE CAUSE THERE ARE OTHER MILANS WITH THE SAME ISSUE. FORD'S NUMBER FOR THIS RECALL IS 15S18.