MERCURY Complaints

TL* THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS AN EXTREMELY LOUD ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE CONTACT STATED THAT THE NOISE WAS HEARD UPON TURNING THE STEERING WHEEL, WHICH WAS LOOSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND DIAGNOSTIC TESTING. THE VEHICLE WAS TO BE TAKEN TO A DEALER FOR FURTHER DIAGNOSTIC TESTING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15E082000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE EXTERIOR HEADLAMPS INDEPENDENTLY FAILED. THE CONTACT STATED THAT THE HEADLAMPS WOULD SPORADICALLY WORK AFTER A PERIOD OF TIME. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. PRIOR TO THE FAILURE, THE INTAKE MANIFOLD LEAKED ANTI-FREEZE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 96,794.

WHILE DRIVING MY LIGHTS JUST SHUT OFF BY THEMSELVES AND I HAVE TO HOLD THE LEVER TOWARDS ME TO CONTINUE TO HAVE LIGHT UNTIL THE SENSOR DECIDES TO SHUT BACK ON. THIS IS A SAFETY HAZARD AND I HAVE 2 SMALL CHILDREN THAT I RIDE BACK AND FORTH TO SCHOOL IN THIS VEHICLE.

TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SEAT MOVED INDEPENDENTLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 30 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE BEGAN TO DECELERATE AND THE CHECK ENGINE LIGHT AND THROTTLE BODY CONTROL LIGHT ILLUMINATED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,089.

THIS CAR WAS REPAIRED UNDER NHTSA CAMPAIGN 04V106000. THE RECALL WORK FAILED, CAUSING THE BRAKE LIGHTS TO NOT COME ON, AND THE VEHICLE TO NOT SHIFT OUT OF PARK.

I PURCHASED THIS CAR USED IN SEPTEMBER 2015. THE POWER STEERING WENT OUT. I LOOKED UP THE RECALL WHICH STATES: FORD WILL NOTIFY OWNERS, AND DEALERS WILL UPDATE THE SOFTWARE FOR THE POWER STEERING CONTROL MODULE (PSCM) AND THE INSTRUMENT CLUSTER MODULE, FREE OF CHARGE. IF A VEHICLE SHOWS A HISTORY OF A LOSS OF THE TORQUE SENSOR SIGNAL OR FAULT CODES RELATING TO THE PSCM WHEN THE VEHICLE IS BROUGHT IN FOR THE RECALL REMEDY, THE AFFECTED COMPONENTS WILL BE REPLACED, FREE OF CHARGE. THE RECALL BEGAN ON JULY 18, 2014. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-800-392-3673. FORD'S NUMBER FOR THIS RECALL IS 14S05. WHEN I WENT TO THE DEALER THEY SAID THE RECALL DID NOT APPLY. I WAS CHARGED FULL PRICE FOR REPLACE THE STEERING TORQUE SENSOR. I CALLED FORD AND THEY SET UP A CASE # WHICH IS CAS86223147. THEY EXPLAINED THAT THE PRIOR OWNER BROUGHT THE CAR IN WHEN THEY RECEIVED THE RECALL NOTICE. THEY HAD THE SOFTWARE UPDATED BUT DID NOT REPLACE THE TORQUE SENSOR. AS A NEW OWNER AND WITH THE RECALL STILL IN EFFECT, I FEEL THE RECALL SHOULD BE HONORED FOR THE REPLACEMENT OF THE TORQUE SENSOR.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 10 MPH, THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY AND THE POWER STEERING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR A STEERING RECALL, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

POWER STEERING LIGHT CAME ON AND IMMEDIATELY POWER STEERING STOPPED. LUCKILY I WAS IN A PARKING LOT AND NOT ON THE HIGHWAY.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING 60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COIL SPRING INSULATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.