MERCURY Complaints

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE VIBRATED VIOLENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V574000 (WHEELS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

SAFETY RECALL 14S05/NHTSA RECALL 14V-284 WAS PERFORMED ON THIS VEHICLE IN AUGUST 2014. THE SERVICE PERFORMED WAS A SOFTWARE MODIFICATION THAT WAS DESCRIBED AS BEING ABLE TO PREVENT THE VEHICLE FROM GOING INTO MANUAL STEERING MODE WITHOUT WARNING AND AS A RESULT OF A TORQUE SENOR DEFECT. IN JANUARY 2016 THE POWER STEERING ASSIST STOPPED FUNCTIONING WHILE DRIVING AND MOVED INTO MANUAL STEERING MODE. THIS WAS IN A LOW TRAFFIC URBAN AREA AT LOW SPEED. WE WERE ABLE TO GET THE VEHICLE OFF ROAD WITHOUT INCIDENT. THE VEHICLE REMAINS IN MANUAL STEERING MODE AND THERE IS A "POWER STEERING ASSIST FAULT" WARNING DISPLAY ON THE DASH. THE FORD RECALL LETTER INDICATES THE DEALER REPAIR WOULD REMOVE THIS POSSIBILITY WHERE THE VEHICLE COULD REVERT TO MANUAL STEERING MODE DUE TO A DETECTED FAULT. THE LETTER ALSO INDICATES A CHIME AND WRENCH LIGHT WOULD ENSUE IF A DEFECT/FAULT WERE DETECTED TO "INCREASE DRIVER AWARENESS". IT IS NOT OUR EXPERIENCE THAT WE HAD THIS WARNING PROVIDED. THERE IS NO WRENCH LIGHT ILLUMINATED AND THE VEHICLE WAS NOT PREVENTED FROM MOVING INTO MANUAL STEERING MODE. IN SHORT, I DO NOT BELIEVE THAT THE SERVICE PROCEDURE IN THIS RECALL WHERE ONLY SOFTWARE CODE WAS MODIFIED WAS SUFFICIENT TO REMOVE THE POTENTIAL HAZARDS OF ANY DEFECTS THAT MAY BY INHERENT IN THE POWER STEERING ASSIST SYSTEM OF THIS VEHICLE. I CONTACTED THE DEALERSHIP WHERE THE SOFTWARE REVISION WAS CONDUCTED AND WAS TOLD THAT WITHOUT A "CHECK ENGINE LIGHT" INDICATION, THEY WOULD PROBABLY NOT BE ABLE TO READ AND DETERMINE THE FAULT. I INDICATED THE NATURE OF MY UNDERSTANDING OF THE RECALL ON THIS VEHICLE TO SEE IF A FURTHER NEEDED REPAIR OF THE TORQUE SENSOR WOULD BE ALLOWED UNDER THE RECALL DUE TO THESE CIRCUMSTANCES. I WAS TOLD THE RECALL WAS CLOSED. I DO NOT BELIEVE THE INITIAL REPAIR WAS SUFFICIENT.

I WAS BACKING OUT OF A PARKING SPOT AND WHEN I PUT IT IN DRIVE, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE DASHBOARD STATED " SERVICE ADVANCE TRAC". AFTER PULLING OVER AND CHECKING EVERYTHING OUT. I WAS ABLE TO DRIVE IT WITHOUT POWER STEERING TO A FAMILY MEMBERS HOUSE. AFTER LEAVING THE CAR THERE FOR A FEW DAYS, I STARTED IT UP AND EVERYTHING SEEMED FINE. I AM CONCERNED DRIVING THIS CAR GIVEN THAT IT SEEMS TO BE A COMMON PROBLEM.

REAR LIFTGATE GLASS SHATTERED SUDDENLY WHILE OPENING/CLOSING REAR LIFTGATE. AUTOMOBILE WAS PARKED.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE PERSISTED. THE VEHICLE WAS INOPERABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

I WAS APPROACHING A STOP SIGN GOING ABOUT 15 MPH AND THE APPLIED THE BRAKE. INSTEAD OF STOPPING, THE CAR ACCELERATED AND I HAD TO STEER AROUND A CAR IN THE INTERSECTION TO AVOID AN ACCIDENT. I APPLIED THE EMERGENCY BRAKE AND THREW THE CAR INTO PARK TO STOP IT.

THIS COMPLAINT IS SIMILAR TO NHTSA ID NUMBER: 10543085. 08 MERCURY MILAN WITH 3.0L 139,226 MILES STARTED MISSING AND BUCKING WHILE DRIVING 60 MPH ON THE HIGHWAY. TOOK CAR TO THE LOCAL FORD DEALER WHO TOLD ME THAT COIL ON PLUG #4 (COP) WAS MELTED AND HAD FRIED THE VEHICLES PCM. THE FORD DEALER QUOTED ME $2,630.70 FOR THE REPAIR. HE TOLD ME THIS ISSUE WAS COMMON AND KNOWN BY FORD. I CAN SEE HOW A COP CAN GO BAD AFTER 139,226 MILES, BUT I HAVE A HARD TIME WITH A COP MELTING AND SENDING SOME SORT SPARK BACK TO THE PCM AND DESTROYING A $700 PART. TERRIBLE ENGINEERING PRACTICE FORD. IN ORDER FOR THE COP TO MELT TO A POINT SUCH THAT IT DID, IT WOULD HAD TO BE CLOSE TO STARTING AN ENGINE FIRE. THAT WOULD BE VERY BAD INDEED. THIS COULD HAVE EVEN CAUSE A LOSE OF CONTROL AT HIGHWAY SPEEDS. YOU DO THE MATH THE RESULT OF THAT. NOT GOOD. I ALSO FIND IT HARD TO BELIEVE THAT THERE HAS BEEN NO RECALL FOR THIS ISSUE.

WITH ONLY 30,000 MILES, THE FUEL RAIL ASSEMBLY CORRODED THROUGH, CREATED A PIN HOLE AND SPRAYED FUEL AGAINST THE HOOD ASSEMBLY AND OVER THE ENTIRE TOP OF THE ENGINE. THIS OCCURRED ONLY 2 DAYS AFTER THE VEHICLE HAD BEEN REPAIRED BY FORD FOR THE SAFETY STEERING RECALL. THE VEHICLE WAS REPAIRED AND MECHANIC MENTIONED THAT HE HAS NEVER SEEN THIS BEFORE AND THIS ASSEMBLY SHOULD NOT HAVE CORRODED.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 40 MPH, THE REAR AXLE CRACKED RESULTING IN AN OIL LEAK AND SQUEAKING NOISES. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT PULLED OVER, POWERED THE VEHICLE OFF AND BACK ON, AND THE STEERING RETURNED TO NORMAL. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.