MERCURY Complaints

POWER STEERING TORQUE SENSOR WENT BAD DEALER TOLD ME .THEY SAY NO RECALL NO THIS

WHEN ABS SYSTEM ENGAGES THE CAR FAILS TO RECOVER. BRAKES DO NOT RESPOND, PEDAL HITS FLOOR BEFORE STOPPING. THIS STARTED AT ABOUT 80,000 MILES. THE VEHICLE NOW HAS ABOUT 100,000 MILES AND IT HAS HAPPENED ABOUT 6 TIMES. MOST TIMES THE CAR RECOVERS ON ITS OWN WITHIN 24 HOURS (USUALLY WITHIN 2). THIS TIME IT HAS BEEN 3 DAYS, THE CAR WILL NOT RECOVER ON ITS OWN. NO CODES ARE GENERATING. NO LIGHTS ARE ON. THE CAR THINKS IT IS FUNCTIONING PROPERLY.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 20 MPH, THE POWER TRAIN LIGHT REMAINED ILLUMINATED AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 118,000.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED ABNORMALLY TO THE FLOORBOARD. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN AGAIN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. AFTER RETURNING FROM DRIVING THE VEHICLE, THE CONTACT SHUT OFF AND ATTEMPTED TO EXIT THE VEHICLE, BUT THE DRIVER SIDE DOOR WOULD NOT OPEN. THE CONTACT STATED THAT THE DOOR WAS UNLOCKED, BUT THE DOOR HANDLE WOULD NOT SUCCESSFULLY RELEASE THE DOOR FROM THE LOCKED POSITION. THE CONTACT WAS ABLE TO CRAWL OVER TO ANOTHER DOOR TO EXIT THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,624.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 101,000.

BACK HATCH GLASS EXPLODED WHILE THE VEHICLE WAS STATIONARY (PARKED IN A PARKING LOG), AND THE DRIVER WAS CLOSING THE HATCH. BACK GLASS PORTION OF HATCH WAS BEING MANUALLY CLOSED AT A SLOW-MODERATE RATE, AND GLASS SUDDENLY SHATTERED WITHOUT WARNING. THERE WAS NO IMPACT TO THE GLASS, NOR ANY DISCERNIBLE REASON WHY THE GLASS SHOULD HAVE SUDDENLY SHATTERED. APPROXIMATELY 90% OF THE GLASS ENDED UP IN THE CAR OR ON THE PARKING LOT SURFACE, WITH ONLY ABOUT 10% OF THE GLASS REMAINING ATTACHED TO THE HATCH FRAME AND STRUTS.

SPRING OF 2014 IS WHEN THE POWER STEERING HAD BEGAN TO GO OUT RANDOMLY AND IT WOULD COME BACK ON ONCE YOU SHUT THE IGNITION OF AND RESTARTED IT. I CALLED THE LOCAL FORD DEALERSHIP AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT RIGHT AT THAT MOMENT BECAUSE THEY WERE WAITING FOR A RECALL TO BE ESTABLISHED BECAUSE THEY DIDN'T HAVE THE SOFTWARE TO FIX IT. JULY OF 2014 A RECALL NOTICE WAS RECEIVED IN THE MAIL. I DIDN'T HAVE THE RECALL PERFORMED UNTIL DECEMBER 4TH 2014 AND WHEN THEY HOOKED THE COMPUTER TO THE MARINER THEY WERE ADVISED TO REPROGRAM IT AND THEN THE RECALL WOULD BE COMPLETE. IT WORKED JUST FINE WITH NO PROBLEMS LIKE BEFORE FOR ONLY MONTH. THEN ON JANUARY 2ND WHILE MY HUSBAND WAS DRIVING IN THE SNOW AT NIGHT THE POWER STEERING WENT COMPLETELY OUT. WE TAKE IT BACK IN AND WE FIND OUT THAT THE ENTIRE STEERING COLUMN NOW HAS TO BE REPLACED COSTING US 912.65!! THE DEALERSHIP SAID THEY TALKED TO FORD CORPORATION ABOUT WHAT THEY WOULD DO BUT THEY RESPONDED THAT SINCE THE RECALL WAS PERFORMED IT WAS OUR RESPONSIBILITY TO PAY THE BILL BECAUSE THE STEERING COLUMN WENT OUT ON IT'S OWN (YOU WHO IS READING THIS, I ASSUME, KNOWS THIS IS JUST A LOAD OF CRAP!) NOW ITS NOVEMBER 2015 AND STILL NO NEW NEWS ON HOW THIS INVESTIGATION IS GOING BUT I ENCOURAGE WE GET THE WORD OUT AND HAVE AS MANY PEOPLE AS POSSIBLE WRITE COMPLAINTS!

THE LIGHTS, TO INCLUDE BLINKERS AND BRAKES, SUDDENLY STOPPED WORKING. THIS VEHICLE BELONGS TO MY 85 YEAR OLD MOTHER, WHO LIVES ON A LIMITED BUDGET.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE ACCELERATING FROM A STOP, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. IN ADDITION, THE VEHICLE FAILED TO SWITCH INTO THE PARK POSITION. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE FAILURE MILEAGE WAS 105,000.