MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2001 MERCURY SABLE
    - FAIRFIELD, ME

    WHILE DRIVING THE SABLE AT APPROXIMATELY 25 MI. PER HR.(CLEAR ROAD,DRY CONDITIONS)IN CONGESTED TRAFFIC CONDITIONS. GOING THROUGH A SET OF TRAFFIC LIGHTS,LUCKILY THE LIGHT HAD JUST TURNED GREEN,,THE VEHICLE SUDDENLY SURGED UP TO 3000 RPM. FORTUNATELY,GOING THROUGH THE LIGHTS, MY FOOT WAS NEAR THE BRAKE PEDAL. WHEN I HEARD AND FELT THE ACCELERATION ,I IMMEDIATELY HIT THE BRAKE AND KEPT MY RIGHT FOOT ON IT AS THE VEHICLE CONTINUED TO PUSH FORWARD WITH FULL BRAKES APPLIED. LUCKILY THE VEHICLE WAS UNDER THE BRAKES CONTROL,WHILE STILL REVVVVING, I PUT THE VEHICLE INTO NEUTRAL AND PULLED OVER,TUNED IGNITION OFF. THE FRONT DISC BRAKES WERE SMOKING. OPENED HOOD,NOTICED NOTHING UNUSUAL, THIS IS THE ONLY REPORT OF THIS INCIDENT.WILL SEEK IMMEDIATE CURE TODAY. THIS IS MY 66 Y.O. GIRL FRIEND CAR.SHE IS NOW HORRIFIED TO USE IT! NOVEMBER 5,2015.

    Source: NHTSA WEB SITE
  • 2006 MERCURY MONTEREY
    - KUNKLETOWN, PA

    TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO REVERSE OR PARK POSITION WITHOUT WARNING. AS A RESULT, THE VEHICLE CONTINUED TO DRIFT FORWARD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 MERCURY GRAND MARQUIS
    - DESOTO, TX

    TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 25 MPH, THE HEADLIGHTS FAILED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 MERCURY MARINER
    - THORNTON, CO

    TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. WHILE STARTING THE VEHICLE, THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2003 MERCURY MOUNTAINEER
    - ISELIN, NJ

    SEE WHERE SEVERAL PEOPLE ARE EXPERIENCING THE SAME ISSUES THAT I AM HAVING WITH MY 2003 MOUNTAINEER. THE REAR GATE IS CRACKING AROUND THE EMBLEM. I'VE HAVE REPORTED THIS TO FORD AND THEY TELL ME I CAN PAY TO FIX IT AND IF THERE IS RECALL THEY WILL REIMBURSE ME. IN ADDITION I AM ALSO EXPERIENCING THE DOOR AJAR LIGHT COMING ON WHEN ALL ARE SHUT AND SECURE. I HAVE CONTACT FORD AND SEVERAL LOCAL DEALERSHIPS. THE DEALERSHIP ALL TELL ME THEIR HANDS ARE TIED UNTIL FORD MAKES A DECISION AND THAT I AM NOT ALONE. FORD REFUSES TO DO ANYTHING. IT'S ALMOST LIKE THEY DON'T CARE. WITH ALL THESE COMPLAINTS WHY ISN'T THIS AGENCY DOING SOMETHING?

    Source: NHTSA WEB SITE
  • 2004 MERCURY GRAND MARQUIS
    - LAKE CITY, FL

    THE BRIGHT HEADLIGHTS WILL WORK ONLY WHEN I HOLD THE LEVER ON THE COLUMN IS HELD BACK WHILE DRIVING.

    Source: NHTSA WEB SITE
  • 2008 MERCURY SABLE
    - BLAUVELT, NY

    UNINTENDED ACCELERATION RESULTING IN AN ACCIDENT CAR REV'D ON IT'S OWN AND BOLTED FORWARD WHILE AT A FULL STOP AT A RED LIGHT AND HIT THE CAR IN FRONT OF IT . CAR WAS DRIVEN IN TWICE AND TOWED IN ONCE TO THE LOCAL FORD DEALERSHIP ,OVER THE COURSE OF THE 2 YEARS PRIOR TO THE ACCIDENT ,WITH THE SAME COMPLAINT. THEY HAVE NOT BEEN ABLE TO FIND ANYTHING WRONG WITH THE CAR. CAUSE UNKOWN. PROBLEM IS INTERMITTENT. AFTER DOING SOME ONLINE RESEARCH I'VE DISCOVERED THAT THERE HAVE BEEN SIMILAR COMPLAINTS. TRIED TO ATTACH REPAIR INVOICE AND INSURANCE CLAIM , BUT "SELECT IMAGE OR DOCUMENT LINK " BUTTON BELOW IS NOT WORKING.

    Source: NHTSA WEB SITE
  • 2008 MERCURY MARINER
    - GLOUCESTER, MA

    STEERING TORK SENSOR AND MOTOR IMPROPERLY DETECTS INPUTS, CAUSED LOSS OF ELECTRICAL POWER STEERING WHILE I WAS DRIVING. MARINER HAD BEEN RECALLED IN SUMMER OF 2014, RECALL # 14S05, JUST SOFTWARE WAS UPDATED. SOFTWARE UPDATE ONLY DOES NOT CORRECT THE PROBLEM.. THIS FAILURE IS LIFE THREATING. I WOULD LIKE TO FILE A PETITION AND REQUEST A HEARING FOR DETERMINATION FROM NHTSA REGARDING WHETHER FORD ADEQUATELY MET ITS OBLIGATION TO REMEDY RECALL 14S05.

    Source: NHTSA WEB SITE
  • 1992 MERCURY GRAND MARQUIS
    - BORON, CA

    TL* THE CONTACT OWNS A 1992 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE HEADLIGHTS, TAIL LIGHTS, AND INSTRUMENT PANEL LIGHTING FAILED TO ILLUMINATE. IN ADDITION, THE CONTACT STATED THAT THE DASHBOARD WAS HOT. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MILAN
    - BETHEL PARK, PA

    AS I WAS MAKING A RIGHT TURN AT A RURAL INTERSECTION I LOST POWER STEERING. I WAS GOING LESS THAN 20 MPH, TURNING INTO A PARKING LOT FOR MY JOB. A WARNING LIGHT STATED "SERVICE POWER STEERING SYSTEM" AND "SERVICE ADVANCTRAC". AT THE END OF THE DAY, THE WARNING MESSAGE CHANGED TO SAY "SERVICE POWER STEERING SYSTEM NOW". IT'S GOING TO THE DEALER TOMORROW. THERE NEEDS TO BE A RECALL ON THIS PROBLEM.

    Source: NHTSA WEB SITE