MERCURY Complaints

MY 2006 MERCURY GRAND MARQUIS LS PREMIUM CAR HAS AN UNRESOLVED STALLING ISSUE. THE PROBLEM IS EXACERBATED WHEN THE CAR'S ENGINE WARMS UP, ESPECIALLY DURING WARMER WEATHER. IT TENDS TO STALL OUT AT EXTENDED STOPLIGHTS OR IF THE VEHICLE NEEDS TO BE STOPPED WITHIN A SHORT DISTANCE. MY CAR FIRST BEGAN STALLING AFTER I HAD IT WASHED IN GASOLINE STATION'S AUTOMATIC CAR WASH. SHORTLY AFTER IT WAS WASHED, THE ENGINE BEGAN RUNNING EXTREMELY ROUGH AND THEN FINALLY STALLED OUT WITH THE 'ENGINE' LIGHT ON YELLOW LIGHT ON THE DASHBOARD. THE FIRST TWO MASTER MECHANICS OF TWO DIFFERENT REPAIR FACILITIES SUGGESTED THAT THE ENGINE'S PCM WAS BAD AND NEEDED TO BE REPLACED AT A FORD DEALERSHIP. I TOOK MY CAR TO A THIRD REPAIR FACILITY AND THE MECHANIC SWAPPED OUT A USED PCM FOR A 4.6 L APPLICATION AND REPROGRAMMED IT FOR FORD'S MOST RECENTLY ISSUED SOFTWARE UPDATE. THE CAR CONTINUES TO STALL AFTER THE USED PCM WAS REPROGRAMMED AND THE MECHANIC CONCLUDED THAT HE WAS SURE THAT THE STALLING PROBLEM IS NOT RELATED TO THE ENGINE'S PCM! I'VE PAID APPROXIMATELY $874.00 AMONG THREE DIFFERENT AUTOMOBILE REPAIR FACILITIES AND ALL MASTER MECHANICS AMONG THESE THREE GARAGES COULD NOT PINPOINT WHY MY VEHICLE IS STALLING. FINALLY, A MASTER MECHANIC OF A VOLUNTEER CHURCH GARAGE ALSO COULD NOT PINPOINT WHY MY CAR CONTINUES TO STALL AND HE SUGGESTS THAT THE ONLY FIX IS TO SELL MY CAR. WHEN I CALLED A LOCAL FORD DEALERSHIP TO SEE HOW THEY WOULD TRY TO FIX IT, THE SERVICE MANAGER EXPLAINED THAT THEY WOULD TRY TO REPLICATE THE CONDITIONS THAT MADE IT STALL IN THE FIRST PLACE. I EXPLAINED THAT THIS METHOD WAS TRIED BY ALL THREE REPAIR FACILITIES, ALL TO NO AVAIL, AND THAT I AM NOT INTERESTED IN PAYING ADDITIONAL FEES FOR FUTURE DIAGNOSTIC TESTS THAT CANNOT PINPOINT THE FAILURE. TO PREVENT STALLING AT STOPLIGHTS, I NEED TO USE BOTH THE GAS AND BRAKE PEDALS AT STOP LIGHTS!

JERSEY CITY FORD SERVICE DEPART REPORTS THE HYBRID HARNESS BURNT OUT AND KILLED MY BATTERY. $900 FOR THE HARNESS, $185 FOR THE 84 MONTH BATTERY. THE CAR IS 5 YEARS OLD AND I'M REPLACING THE HARNESS? THE VEHICLE WAS STATIONARY IN A CAR PORT. WHEN I TRIED STARTING THE CAR THE PATS SYSTEM ACTIVATED, THE CAR WOULD NOT START. IT WAS TOWED TO THE DEALERSHIP AND THEY CALLED TODAY, THE HYBRID HARNESS AS TO BE SHIPPED FROM DETROIT. THIS PART SHOULD NOT HAVE FAILED UNDER ANY NORMAL USE....EVER. IF I HAD BEEN DRIVING WHEN IT FAILED I WOULD HAVE LOST ALL POWER, STEERING, BRAKES, AND ABILITY TO CONTROL THE CAR.

WE ATTEMPTED TO PUT THE 3RD ROW PASSENGER SEAT IN AN UPRIGHT POSITION AND DISCOVERED THE SEAT BRACKET WAS LOOSE. UPON REMOVING THE VEHICLE FROM THE GARAGE, WE OBSERVED RUST ON THE GARAGE FLOOR. AFTER INSPECTING THE UNDERSIDE OF THE VEHICLE AND CHECKING ON WEBSITES TO DETERMINE A POSSIBLE FIX TO THIS ISSUE, WE DISCOVERED THERE HAD BEEN A PREVIOUS 2013 FORD MOTOR CO RECALL #13S01 - CORROSION OF THIRD ROW SEAT ATTACHMENT (NHTSA ACTION # EA12003). HOWEVER BECAUSE WE BOUGHT OUR VEHICLE AND LIVE IN THE STATE OF KENTUCKY, OUR VEHICLE WAS NOT COVERED UNDER THE RECALL (EVEN THOUGH OUR STATE USES LOTS OF SALT ON THE ROADS DURING THE WINTER SEASON). ON OCTOBER 29, 2015 I TOOK THE VEHICLE TO MY LOCAL FORD DEALER AND THEY CONFIRMED THERE WAS RUST AND ADVISED I CONTACT THE NATIONAL FORD CUSTOMER SERVICE AREA FOR FURTHER INSTRUCTION. I DID SO AND WAS ADVISED THERE WAS NO ACTIVE RECALLS ON THIS VEHICLE. (AT NO TIME IN THE PAST WAS I INFORMED OF THE 2013 RECALL!) FORD ADVISED THEY COULD NOT HELP AND I SHOULD KEEP MY RECEIPTS FOR POSSIBLE REIMBURSEMENT SHOULD A FUTURE RECALL BE ISSUED. I BELIEVE THIS IS RIDICULOUS IN LIGHT OF THE FACT THERE WAS ALREADY A RECALL AND THE ONLY REASON I WASN'T INCLUDED IS BECAUSE OF THE STATE IN WHICH I RESIDE AND PURCHASED MY VEHICLE. KENTUCKY USES SALT ON THEIR ROADWAYS JUST LIKE SEVERAL SURROUNDING STATES--ILLINOIS, OHIO, INDIANA, WEST VIRGINIA--THAT WERE INCLUDED IN THE 2013 RECALL. IF THIS HAS ALREADY BEEN IDENTIFIED AS A SAFETY ISSUE (NOW I'M CONCERNED TO HAVE ANYONE SIT IN THE 3RD ROW SEAT FOR FEAR OF THEIR INJURY OR HEAVEN-FORBID DEATH), THEN WHY WON'T THEY FIX MY VEHICLE?

2008 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE MANUFACTURER REFUSAL TO PAY RECALL REPAIRS. *SMD THE CONSUMER STATED WHILE DRIVING, HE LOST POWER STEERING. THE CONSUMER LOST POWER STEERING AGAIN, A MONTH LATER. THE DEALER REPROGRAMMED THE MODULES TO PREVENT SUDDEN LOSS OF POWER STEERING ASSIST. FIVE DAYS LATER, THE DEALER REPLACED THE TORQUE SENSOR. HOWEVER, IT DID NOT RESOLVE THE PROBLEM. RECALL # 14V284000. *JB

WHILE DRIVING ON THE EXPRESSWAY, THE VEHICLE SUDDENLY CHANGED LANES AND THE STEERING BECAME ERRATIC. UPON EXAMINATION, THE IDLER ARM HAD SEPARATED FROM THE STEERING LINK ARM. THERE WAS NO WARNING AND THE VEHICLE HAD RECENTLY PASSED A SAFETY INSPECTION.

HEADLIGHTS GO OFF WITHOUT WARNING WHILE DRIVING OR STATIONARY. THEY MAY OR MAY NOT COME BACK ON. HAS HAPPENED MANY TIMES AND NOW EVERYDAY. THE LIGHTS WORK FOR THREE - FIVE MINUTES THEN GO OFF. THE MECHANIC SHOP SAYS IT IS A FAULTY LIGHT CONTROL MODULE.

WHILE DRIVING IN TRAFFIC, GOING STRAIGHT AND ON A SLIGHT INCLINE, AT APPROXIMATELY 55 M.P.H., CAR SUDDENLY LOST POWER AND WENT INTO LIMP MODE. VEHICLE MALFUNCTION AND ENGINE LIGHTS ILLUMINATED AND VEHICLE WOULD NOT EXCEED 40-45 M.P.H. ON LEVEL GRADES AND 20 ON SLIGHT INCLINES.MANAGED TO RETURN CAR HOME. TOOK VEHICLE TO DEALER ON 10/26/2015.WHEN VEHICLE WAS RESTARTED THE MALFUNCTION LIGHT DID NOT TURN ON AND ONLY THE ENGINE LIGHT REMAINED ILLUMINATED. CAR ACTED NORMAL ON TRIP TO DEALER. TOLD BY DEALER IT WAS A THROTTLE BODY ISSUE. RESEARCHED AND FOUND OUT FORD HAS EXTENDED COVERAGE ON THIS PART FOR 10YEARS AND 150,000 MILES. FORD BULLETIN 13NO3. WAS TOLD BY FORD CUSTOMER SERVICE HYBRIDS WERE NOT COVERED EVEN THOUGH IT IS THE SAME PART NUMBER.THE COVERAGE WAS BASED ON WHERE THE CAR WAS MANUFACTURED AND WHO THE PART SUPPLIER WAS. OH REALLY? THEY CAN TELL ME WHAT SPECIFIC PART WAS TAKEN OUT OF THE PART BIN AND INSTALLED? THIS IS A MAJOR SAFETY ISSUE AND THEY SHOULD BE MADE TO COVER ALL THE VEHICLES EXHIBITING THE SAME PROBLEM.OR DOES IT TAKE A LARGE INJURY OR LOSS OF LIFE NUMBER TO GET THIS TO HAPPEN. FROM WHAT I AM SEEING, THERE ARE PLENTY OF HYBRIDS WITH THE SAME ISSUE.

START ENGINE, AIR BAG LIGHT ON DASH ILLUMINATES, BEEP ALARM SOUNDS FOR A SERIES OF FIVE BEEPS FOLLOWED BY 1 SECOND OF SILENCE, AND REPEATS FOR FIVE REPETITIONS OF THE SAME. LIGHT REMAINS ON AND AFTER 30 MINUTES OF DRIVING ON ROAD OPERATION, THE ALARM REPEATS FOR 5 REPETITIONS AS BEFORE. THIS CONTINUES AS LONG AS THE ENGINE IS OPERATED WITHOUT TURNING OFF. WHEN SHUT OFF AND RESTARTED, THE ALARM STARTS ALL OVER FOR THE SERIES OF 5 BEEPS IN 5 REPETITIONS. MY DEALER SAYS THIS IS NOT A SAFETY ISSUE AND WANTS OVER $800.00 FOR A NEW COMPUTER MODULE. I HAVE NO WAY TO DOCUMENT COMPLAINT OR DEALER RESPONSE.

THE VEHICLE STALLED ON ME THIS MORNING AS I WAS DRIVING TO WORK ON A BUSY STREET. I ATTEMPTED TO CRANK IT BACK UP BUT THE OIL LIGHT AS WELL AS THE BATTERY LIGHT CAME ON AND THE CHECK ENGINE LIGHT STAYED ON. I LEFT THE VEHICLE ON THE SIDE OF THE ROAD FOR 8 HRS, WHEN I RETURNED I WAS ABLE TO DRIVE IT FOR APPROX. 15 MILES AND IT STALLED AGAIN ONCE I MADE IT TO MY DESTINATION. VEHICLE ALSO BACKFIRES NOW AND HAS A VERY STRONG GAS SMELL COMING FROM IT. STARTED STALLING AFTER I DROVE THROUGH STANDING WATER PUDDLES ON THE ROAD.

TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED UNINTENTIONALLY WHEN DRIVING. ON ANOTHER OCCASION, WHILE AT A STOP LIGHT, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT STATED THAT FIRM PRESSURE HAD TO BE APPLIED TO THE BRAKE PEDAL TO KEEP THE VEHICLE FROM LUNGING FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 164,000.