MERCURY Complaints

PASSENGER SEAT MALFUNCTION NO LONGER CAN TELL IF OCCUPANT IS IN SEAT. AIRBAG LIGHT ON. MECHANIC SAYS FAULTY WIRING CAUSING DUMMY LIGHT ON DASHBOARD TO ILLUMINATE.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS RESTARTED; HOWEVER, THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.

ON SEPTEMBER 9, 2015 I PURCHASED A USED 2006 MERCURY GRAND MARQUIS LS. I WAS INFORMED THAT THE AIRBAG LIGHT WAS ON. I SUBSEQUENTLY FOUND THAT THERE HAD BEEN SOME MINOR DAMAGE TO THE LOWER FRONT OF THE VEHICLE, NOT RESULTING IN AIRBAG DEPLOYMENT. IN RESEARCHING THE PROBLEM AND TO DETERMINE IF THERE HAD BEEN AN AIRBAG RECALL BY THE NHTSA, I FOUND THAT THERE HAD BEEN 57 REGISTERED COMPLAINTS ON THE REPAIR PAL WEBSITE AND THAT A COMPLAINT HAD ALSO BEEN FILED WITH THE NHTSA.FOR THIS PROBLEM AND THAT THE PROBLEM WAS A RESULT OF DEFECTIVE SEAT-BELT ASSEMBLIES. THERE SHOULD BE A SAFETY RECALL ISSUED FOR THIS PROBLEM AS IT EFFECTS THE PROPER FUNCTIONALITY OF THE RESTRAINT SYSTEM IN THE EVENT OF A COLLISION.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS BY HOLDING THE FLASH TO PASS LEVER ON THE STEERING COLUMN; HOWEVER, THE HIGH BEAMS NO LONGER ILLUMINATED IF THE LEVER WAS NOT ACTUATED. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

I PURCHASED MY CAR IN 2009 USED AT 25,000 MILES. I AM EXPERIENCING TROUBLE WITH MY MASTER CYLINDER. AS I WENT OVER A POTHOLE AND PRESSED ON MY BRAKES, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. I TOOK MY CAR TO A MECHANIC AND HE STATED IT WAS THE MASTER CYLINDER. I HAD MY MASTER CYLINDER REPLACED AND I AM STILL HAVING HE SAME PROBLEM. AN AMBULANCE STOPPED IN FRONT OF A CAR AHEAD OF ME AND I HAD TO SLAM ON BRAKES, THE PEDAL WENT ALL THE WAY TO THE FLOOR. I WENT BACK TO THE MECHANIC AND HE STATED THE MASTER CYLINDER WAS BRAND NEW. HE TOLD ME TO LOOK UP TO SEE IF THERE IS A RECALL ON THE BRAKE SYSTEM. THANK GOODNESS I HAVE NOT EXPERIENCED AN ACCIDENT YET. I WANTED TO HAVE THIS ON FILE....UPDATED 12/03/15 *BF

TL* THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 40-45 MPH, THE HEADLIGHTS STOPPED FUNCTIONING INDEPENDENTLY. THE FAILURE HAPPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONTROL MODULE BEHIND THE DASHBOARD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO PARTS NO LONGER BEING MANUFACTURED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

2006 MERCURY MARQUIS. CONSUMER WRITES IN REGARDS TO VEHICLE POWER STEERING ISSUES. *SMD THE CONSUMER STATED WHILE DRIVING, THE STEERING BECAME TIGHT. HE STATED IT FELT AS THOUGH HE WAS GOING TO LOOSE CONTROL OF THE VEHICLE. THE DEALER REPLACED THE BATTERY HARNESS ASSEMBLY, DUE TO THE WIRING BEING CORRODED. *JB

I WAS DRIVING MY VEHICLE AT A LOW RATE OF SPEED ON A CITY STREET ON 10/16/15 AND AS I TURNED A CORNER, ABOUT TO PULL INTO A DRIVEWAY, THERE WAS A COMPLETE LOSS OF POWER STEERING ! THE VEHICLE WAS VERY DIFFICULT TO CONTROL AND IT TOOK ALL MY STRENGTH IN BOTH ARMS TO COMPLETE THE TURN AND PULL INTO THE DRIVEWAY SAFELY. THE VEHICLE WAS TOWED TO CREST FORD DEALERSHIP IN FLAT ROCK, MI AND THE DIAGNOSTIC CODE THEY DETECTED INDICATES THEY NEED TO REPLACE THE ENTIRE STEERING COLUMN AND IS SUPPOSED TO BE COVERED UNDER FORD'S RECALL 14S05. DAVE IN THEIR SERVICE DEPARTMENT TOOK WHAT HE DESCRIBED AS "THE FIRST STEP" BY SENDING AN EMAIL TO REQUEST THAT THIS REPAIR SERVICE BE PERFORMED UNDER THE RECALL. IT WAS DENIED BY FORD BECAUSE A DIFFERENT CODE, ALSO COVERED BY THIS RECALL, WAS ADDRESSED BY LIBERTY FORD IN BRUNSWICK OH ON 5/11/15 (AT WHICH POINT THEY UPDATED THE POWER STEERING CONTROL MODULE). I CONTACT FORD CUSTOMER SERVICE MYSELF ON 10/19/15 AND WAS TOLD THAT THE "PROGRAM HAD BEEN CLOSED" ON MY VEHICLE BECAUSE SERVICE UNDER THE RECALL HAS ALREADY BEEN PERFORMED. IT'S RIDICULOUS THAT THEY AREN'T NOW GOING TO SERVICE THE ADDITIONAL PROBLEM THAT HAS OCCURRED AND IS SUPPOSED TO BE COVERED BY THIS RECALL!

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 75 MPH, THE HEADLIGHTS FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

WENT TO TAKE MY CAR OUT OF THE PARKING SPACE. WENT TO TURN AND THE POWER STEERING FAILED! COULD NOT TURN WHEEL LEFT OR RIGHT! AT THE SAME TIME THIS HAPPENED A WARNING SIGN POPPED ON MY DASHBOARD SAYING SOMETHING ABOUT POWER STEERING FAILURE. NOT IMPRESSED AT ALL. 2010, 11 AND 12 MODELS ARE ALL HAVING THIS SAME PROBLEM! ONLY ONE THEY RECOGNIZE AT THE MOMENT HAVING A PROBLEM IS THE 2011 BECAUSE APPARENTLY MORE PEOPLE NEED TO GET INTO A CAR ACCIDENT OR KILLED WITH THE 2010 AND 12 MODELS BEFORE THEY RECALL THEM! I AM 7 MONTHS PREGNANT AND FEEL FORTUNATE I WAS NOT ON THE INTERSTATE WHEN THIS HAPPENED AND IN A PARKING LOT! I HOPE THE "INVESTIGATION" THEIR WORKING ON GOES BY QUICKLY BEFORE ANYONE GETS SERIOUSLY HURT!