MERCURY Complaints

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, THE REAR LIFTGATE GLASS STRUT DISENGAGED AND THE GLASS DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000. ...UPDATED 07/30/15 *BF!..UPDATED 08/13/15 *BF UPDATED 10/26/2017*CN

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE DRIVING 10 MPH, BOTH FRONT HEADLIGHTS INTERMITTENTLY ILLUMINATED AND SUDDENLY FAILED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 237,000.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING ON AN INCLINE AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY DECELERATED AND WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS PRESSED. THE SERVICE ENGINE LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE STALLED AND WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE CONTROL FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 118,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED AT NIGHT, THE HIGH AND LOW BEAM HEADLIGHTS SUDDENLY STOPPED WORKING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES DURING THE SAME NIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

PASSENGER SIDE BRAKE LIGHT WENT OUT COMPLETELY WITHOUT WARNING. THE REPLACEMENT LED ASSEMBLY COSTS UPWARDS OF $400 TO REPLACE. LED BULBS SHOULD HAVE A LIFE SPAN OF >10 YEARS. SEVERAL OTHER COMPLAINTS FILED WITH THE NHTSA LEAD ME TO BELIEVE THAT THIS IS THE RESULT OF A FAULTY PART.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

2010 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO VEHICLE BLIND SPOT INFORMATION SYSTEM ISSUES. *SMD THE CONSUMER STATED THE BLIND SPOT INFORMATION SYSTEM WORKED ON AN INTERMITTENT BASIS. A MESSAGE DISPLAYED BLOCKED WARNING BLIND SPOT SYSTEM FAULT. THE DEALER INFORMED THE CONSUMER, THE SIDE OBSTACLE DETECTION MODULE AND BRACKET NEEDED TO BE REPLACED AT A COST OF $1,700. *JB UPDATED 09/01/2015*LJ THE CONSUMER STATED THE MANUFACTURER SETTLED FOR THE REPAIR AMOUNT OF 400.00. UPDATED 12/7/2015*JS

WHILE DRIVING OFTEN TIMES MY VEHICLE REDUCES SPEED DRASTICALLY, WHILE PRESSING ON THE GAS. THIS IS VERY DANGEROUS ESPECIALLY WHEN ON THE HIGHWAY BECAUSE OF THE SUDDEN REDUCTION IN SPEED. MOST OF MY DRIVING IS DONE ON THE HIGHWAY. IT TAKES A LONG TIME FOR THE VEHICLE TO PICK UP SPEED AGAIN. ALSO IT DOES THIS WHEN I AM STOPPED AT A RED LIGHT WHICH IS ALSO A CONCERN FOR ME WITH MY CHILD IN THE CAR. I TRIED TO GET THIS PROBLEM DIAGNOSED BUT IT DRIVES FINE WHILE AT THE MECHANIC SHOP. MY VEHICLE HAS BEEN DOING THIS SINCE MY PURCHASE WITH ONLY HAVING 42,000 AND SOME MILES ON IT. MY VEHICLE HAS ONLY ABOUT 60,000 AND STILL DOES THIS. THIS PROBLEM NEEDS TO BE FIXED.

POWER OF VEHICLE DRASTICALLY DECREASED WHILE DRIVING DOWN SECONDARY ROAD. HAD JUST ENOUGH POWER TO PULL OVER TO SIDE OF THE ROAD. PUSHED DOWN ACCELERATOR IN PARK AND NEUTRAL BUT NO POWER. TURNED OFF. RESTARTED AND RESUMED NORMAL DRIVING. SUSPECT ELECTRONIC THROTTLE BODY. THE FORD DEALERSHIP WILL NOT REPLACE WITHOUT A DIAGNOSTIC FEE BECAUSE THEY STATE IT IS NOT A RECALL, ALTHOUGH AN INTERNAL VEHICLE HEALTH REPORT STATES "THERE ARE RECALLS FOR YOUR 2009 MERCURY MARINER AT THIS TIME" NOTICE # 13N03 ELECTRONIC THROTTLE BODY EXTENDED COVERAGE I BELIEVE USING THE WORD RECALL CONSTITUTES MISREPRESENTATION WHEN IN FACT FORD MOTOR COMPANY STATES IT IS JUST A CUSTOMER SATISFACTION PROGRAM TO ALLEVIATE THEM FROM COSTS AND ANY WRONG DOING. IT IS A VERY DANGEROUS SAFETY CONCERN.

TL* THE CONTACT OWNS A 2005 MERCURY SABLE. WHILE DRIVING AT APPROXIMATELY 15 MPH AND MAKING A RIGHT TURN, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE FAILURE MILEAGE WAS 142,780. UPDATED 8/19/15*CN