MERCURY Complaints

REPLACEMENT AIRTEX FUEL PUMP (MODEL E2272S) DETERMINED TO BE LEAKING GASOLINE FROM WHERE THE ELECTRICAL WIRES PASS THROUGH THE NYLON/PLASTIC CONNECTOR BLOCK ASSEMBLY AND/OR FROM THE JUNCTION OF THE NYLON/PLASTIC WIRE BLOCK ASSEMBLY AND THE FUEL PUMPS METAL HOUSING. FUEL PUMP INSTALLED IN THE VEHICLE ON OR ABOUT 5/31/2012 @ 79,353 MILES. LEAK NOT NOTICED/DETECTED/REPORTED UNTIL 7/23/2014 @ 92,958 MILES.

DRIVER REAR BRAKE LIGHT STAYS ON WHEN LIGHTS ARE ON. PEOPLE STOP ME AND SAY THE BRAKE LIGHT IS TOO BRIGHT WHEN THEY ARE FOLLOWING ME. THEY TELL ME THIS IS A SAFETY HAZARD BECAUSE THEY HAVE TO LOOK AT IT AND THEY GET ANNOYED.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE CONTACT PUMPED THE BRAKE PEDAL MULTIPLE TIMES UNTIL THE VEHICLE STOPPED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE MASTER CYLINDER WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC AND THE ABS SYSTEM WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. UPDATED 7/29/15*CN UPDATED 10/17/2017*CN

I WAS DRIVING DOWN THE STREET AND ALL OF A SUDDEN MY SIDE AIRBAGS DEPLOYED. I DID NOT HIT A POT HOLE, THERE WAS NO ACCIDENT, THEY WENT OFF BY THEMSELVES. *TR

INTERMITTENT FAILURE OF HEADLIGHTS THROUGHOUT LIFE OF VEHICLE. HEADLIGHTS CEASE TO WORK; HIGH BEAMS WORK IF FLASH TO PASS LEVER IS CONTINUOUSLY PRESSED. ON 5/18/15, COMPLETE HEADLIGHT FAILURE, SPEED ON DRIVE HOME ESTIMATED AT 5 MPH MAX AS ROADS WERE DARK AND DRIVING WITH FLASH TO PASS LEVER ACTIVATED REQUIRES ONE HANDED DRIVING. VERY UNSAFE. SYMPTOMS CONSISTENT WITH LCM FAILURE REPORTED BY MULTIPLE MARQUIS AND CROWN VICTORIA OWNERS AND FORD BULLETIN 14N01. CONTACTED FORD AND STATED WE NEVER RECEIVED 14N01 - FORD CUSTOMER SERVICE STATED THEY WERE UNABLE TO PROVIDE COPY OF 14N01 !? AND REFERRED TO DEALER. CONTACTED DEALER WHO STATED I WOULD NEED TO PHYSICALLY COME TO DEALERSHIP FOR A COPY OF 14N01, IF THE DEALER DIAGNOSED A 14N01 ISSUE, THE REPAIR WOULD TAKE TWO DAYS. I ASKED IF A LOANER WOULD BE PROVIDED. DEALER STATED NO AND DEALER STATED THEY COULD NOT ORDER THE PART AHEAD OF DIAGNOSING THE VEHICLE PER MY REQUEST TO EXPEDITE LCM REPLACEMENT. THE GRAND MARQUIS AND CROWN VICTORIA 2003-2005 SHOULD BE RECALLED. HAS ANYONE AT FORD EVER DRIVEN WITHOUT HEADLIGHTS? THIS IS A SAFETY ISSUE WHICH IS A RECALL ISSUE, NOT A STEALTH FORD CUSTOMER SATISFACTION CAMPAIGN ATTEMPT AT PACIFYING CONSUMERS WITH NON WORKING HEADLIGHTS. THIS PROBLEM WAS ORIGINALLY IDENTIFIED IN 2008; WHY ARE CONSUMERS DRIVING CARS WITH MALFUNCTIONING HEADLIGHTS IN 2015? WHY DOES A FORD OWNER HAVE TO OBTAIN A COPY OF 14N01 ON THE NHTSA WEBSITE VERSUS FROM FORD VIA EMAIL? SO MUCH FOR THE "GO FURTHER" PROMISES OF FORD; WE CAR OWNERS AREN'T "GOING FURTHER" WITH NO HEADLIGHTS.

WHILE DRIVING DOWN THE ROAD, ALL OF THE WARNING LIGHTS ON THE DASH BOARD CAME ON AND THEN THE BREAKS FAILED. WE WERE ABLE TO GET TO SAFETY AFTER GOING OFF THE ROAD. WHEN TAKEN INTO THE FORD MOTOR COMPANY REPAIR SHOP THEY RESET THE CODES AND SAID EVERYTHING WAS FINE, NO PARTS TO REPAIR. LESS THAN 50 MILES LATER, THE SAME THING HAPPENED AGAIN INJURING 3! THIS TIME IT'S THE ABS MODULE. AFTER CALLING THE FORD MOTOR COMPANY, THEY REFUSE TO ADMIT THERE IS ANY PROBLEM AND NO REASON FOR A RECALL. WE WERE GIVEN THE NHTSA INFORMATION TO MAKE A COMPLAINT AND IF EVENTUALLY NHTSA INFORMS FORD THAT THEY MUST DO A RECALL WE CAN BE GIVEN A REFUND FOR OUR MONEY SPENT ON THIS REPAIR. OUR QUESTION IS WHAT HAPPENS WHEN SOMEONE DIES? DOES IT TAKE THAT BEFORE SOMEONE IS GOING TO DO SOMETHING ABOUT THE KNOWN HYBRID BREAKING PROBLEMS? THE MANGER AT THE FORD MOTOR COMPANY CUSTOMER SERVICE DOESN'T THINK IT'S AN ISSUE WORTH LOOKING INTO ONLY TO SAY THAT A VEHICLE WITH HIGH MILEAGE SHOULD BE TAKEN CARE OF AND REPAIRED BY THE OWNERS. NOT THAT FORD IS RESPONSIBLE FOR FAULTY PARTS! PLEASE NHTSA DO SOMETHING ABOUT THE HYBRID BREAKING SYSTEM BEFORE MULTIPLE PEOPLE CONTINUE TO BE INJURED OR ARE KILLED!

THE FRONT DRIVER DOOR WILL NOT SHUT IN COLD TEMPERATURES. AS I WAS TRYING TO LEAVE FOR WORK THE DOOR WOULD NOT LATCH SHUT. ENDED UP HOLDING THE DOOR SHUT WHILE DRIVING DOWN THE ROAD. I WENT AND BOUGHT A RATCHET STRAP TO SECURE THE DOOR IN PLACE AS IT IS OFTEN COLD IN WISCONSIN.

THE SAME AS OTHER COMPLAINTS EXCEPT IT IS AN ONGOING PROBLEM. EASY EXIT FEATURE ACTIVATES ON ITS OWN, DOME LIGHT COMES ON AT SLOW OR MODERATE SPEED, SUDDEN STOPS AND TURNING. SOMETIMES IT CORRECTS ITSELF AND SOMETIMES YOU HAVE TO MANUALLY ADJUST THE SEAT. VERY ANNOYING AND UNSAFE

INTERIOR LIGHTING CABLE BURNED OUT. LOST FLOOR LIGHTS, DOOR LIGHTS AND MAP LIGHTS

ON MAY 19 2014 WHILE PUTTING A BAG IN THE REAR I NOTICED WHEN LIFTING THE TAIL GATE A CRACK HAD APPEARED AROUND THE MERCURY EMBLEM DOWN TO THE BOTTOM OF THE LIFT GATE. I WENT TO THE LOCAL FORD DEALER AS THERE ARE NO MORE MERCURY DEALERS TO QUESTION THE PROBLEM. THE COLLISION MANAGER TOLD ME THIS IS A COMMON PROBLEM ON THIS MODEL AND FORD HAS NOT DONE A RECALL. I DID NOT REPLACE THE PLASTIC PANEL DUE TO THE COST OF $500.00. IN MY OPINION FORD SHOULD HAVE ISSUED A RECALL. I ALSO NOTICED ON THE INTERNET HOW MANY PEOPLE COMPLAINED INCLUDING THIS WEBSITE. WHY HASN'T NHTSA DONE SOMETHING ABOUT IT?