MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2004 MERCURY SABLE- SPRING HILL, FL
CAR WILL NOT COME OUT OF PARK, NOR WILL BRAKE LIGHTS OPERATE WHEN PEDAL DEPRESSED. EXACT SYMPTOMS AS DESCRIBED IN PREVIOUS MODEL YEAR RECALLS. ONLY WAYTO GET CAR OUT OF PARK IS TO PLACE IN NEUTRAL AFTER TURNING KEY IN IGNITION TO FIRST AVAIALBLE POSITION, THEN APPLYING BRAKE PEDAL TO RELEASE SHIFT LOCK. THIS IS A RECURRING PROBLEM W/ A FAILED BRAKE LIGHT SWITCH ASSEMBLY. IT'S TOO DANGEROUS OF A PROBLEM TO NOT HAVE A RECALL. MANY OTHER MODEL VEHICLES HAVE BEEN RECALLED FOR THE SAME EXACT PROBLEM. WHY NOT THIS MODEL?
Source: NHTSA WEB SITE -
2005 MERCURY GRAND MARQUIS- NORTH LAUDERDALE, FL
AIR BAG DASH LIGHT STARTED TO FLASH SEVERAL TIMES AND THEN REMAINED ILLUMINATED STEADILY AFTER A FEW DAYS. DEALERSHIP CONDUCTED DIAGNOSTIC SCAN, WHICH REVEALED PROBLEM WITH BOTH DRIVER AND PASSENGER PRETENSIONERS, NEEDING REPLACING. THEIR ESTIMATE WAS APPROX. $1,500.00. FROM WHAT WE'VE RESEARCHED, THERE APPEAR TO BE NUMEROUS INCIDENTS OF THIS NATURE. THERE SHOULD BE A FULL INVESTIGATION WITH POSSIBLE RECALL. CANNOT AFFORD THIS REPAIR!!
Source: NHTSA WEB SITE -
2003 MERCURY GRAND MARQUIS- NORTH HAVEN, CT
WHILE DRIVING AT NIGHT THE HEAD LIGHTS SUDDENLY WENT OUT. THE ONLY WAY THE LIGHTS WOULD WORK AFTER THAT IS IF YOU HOLD THE HIGH BEAM LEVER BACK.
Source: NHTSA WEB SITE -
2003 MERCURY GRAND MARQUIS- KINGSLAND, GA
WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:I RECEIVED A LETTER FROM THE FORD COMPANY ABOUT GETTING MY HEADLIGHTS REPLACED. MY HEADLIGHTS DOES NOT WORK AT ALL AND I HAVE TO HOLD MY HIGH BEAMS IN ORDER TO HAVE SOME LIGHTS AT NIGHT IN ORDER TO SEE. THIS IS VERY UNCOMFORTABLE WHEN DRIVING WITH ONE HAND ESPECIALLY, WHEN I HAVE MY BABIES IN THE CAR WITH ME. WHEN I WENT TO THE FORD DEALERSHIP IN MARCH. THEY TOLD ME THAT THE PARTS WERE ON BACK ORDER UNTIL JUNE OR JULY. I WENT BACK TO THE DEALERSHIP (LILLISTON FORD IN KINGSLAND, GA)IN THE BEGINNING OF DECEMBER 2014. THEY TOLD ME THAT THE PARTS ARE STILL ON BACK ORDER AND THAT THEY'RE ARE 3800 PEOPLE WAITING ON THOSE PARTS. I'VE BEEN PULLED OVER NUMEROUS OF TIMES BECAUSE OF MY HANDS SLIPPING OFF OF THE HIGH BEAMS AND I'VE HAD 2 ACCIDENTS BECAUSE OF MY HEADLIGHTS. I NEED TO BE PUT IN A RENTAL CAR ARE SOMETHING UNTIL MY LIGHTS ARE FIXED. THIS IS DANGEROUS AND IS NOT A SAFE WAY TO BE DRIVING AT NIGHT. .
Source: NHTSA WEB SITE -
2008 MERCURY MARINER HYBRID- WARNER ROBINS, GA
RETURNING FROM FLORIDA TO GEORGIA AND PASSED A VEHICLE AT ABOUT 70MPH AND RELEASED THE ACCELERATOR BUT VEHICLE KEPT ACCELERATING. I PRESSED THE BRAKE PEDAL BUT VEHICLE KEPT ACCELERATING. I PRESSED THE ACCELERATOR AGAIN AND VEHICLE FINALLY STOPPED ACCELERATING. ADDITIONALLY, "STOP SAFELY NOW" MESSAGE INTERMITTENTLY OCCURS AT HIGHWAY SPEEDS AND AROUND TOWN IN TRAFFIC AND SLOWS THE VEHICLE TO PERHAPS 10-15MPH AND TELLS ME TO PULL OVER. THIS HAS HAPPENED RANDOMLY AT UNSPECIFIC TIMES AND IN HEAVY TRAFFIC WHICH COULD BE DANGEROUS. I HAVE CONCERNS THAT THIS ISSUE NEEDS TO BE A RECALL FROM FORD SINCE A LOT OF PEOPLE ARE HAVING THE ISSUE FROM FORUMS ONLINE AND IT COULD RESULT IN WRECKS AND MAYBE EVEN FATALITIES.
Source: NHTSA WEB SITE -
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2008 MERCURY MILAN- SCHENECTADY, NY
IN APRIL OF 2012 THE REAR DRIVERS SIDE TAIL LIGHTS BLEW OUT. THIS WAS RIGHT AFTER MY LEASE EXPIRED AND I HAD PURCHASED THE VEHICLE. I ALSO BOUGHT THE EXTENDED WARRANTY. SINCE MY LEASE WAS UP, THIS WAS NOT COVERED, AND MUCH TO MY SURPRISE, IT WAS NOT COVERED UNDER THE EXTENDED WARRANTY. MY VEHICLE ONLY HAD 30,000 MILES. I WROTE SEVERAL LETTERS AND LODGED COMPLAINTS WITH MY DEALERSHIP AND WITH FORD. FINALLY IN MAY OF 2012, THEY DECIDED TO FIX IT, FREE OF CHARGE. YESTERDAY, MAY 12TH, 2015, THE REAR DRIVERS TURN SIGNAL BLEW OUT. THESE REPAIRS ARE OUTRAGEOUSLY PRICED, AS THEY ARE LED. THEY SHOULD LAST FOR 10 TO 20 YRS, BUT NOW I HAVE 2 REAR DRIVERS SIDE LIGHTING SYSTEMS THAT HAVE FAILED WITHIN 3 YRS. MY VEHICLE CURRENTLY HAS 60,000 MILES ON IT. COMPLETELY UNACCEPTABLE AND VERY DANGEROUS. I PLAN ON CONTACTING MY DEALERSHIP AND FORD TO SEE IF THERE IS ANYTHING THAT CAN BE DONE.
Source: NHTSA WEB SITE -
2008 MERCURY GRAND MARQUIS- WEEKI WACHEE, FL
TL* THE CONTACT OWNS A 2008 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE UPPER INTERMEDIATE STEERING SHAFT FAILED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE MECHANIC DISCOVERED THAT THE SUBFRAME WAS RUSTED AND CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 MERCURY MARINER- GLENDALE, AZ
AFTER PLACING THE CAR IN DRIVE, WHEN PRESSING ON THE ACCELERATOR TO MOVE THE CAR THE PEDAL WOULD NOT ALLOW ME TO DEPRESS IT. THE PEDAL BEGAN TO WORK AFTER STOMPING DOWN WHICH CAUSES THE CAR TO JERK FORWARD SUDDENLY. AGAIN AFTER COMING TO A STOP AT THE LIGHT AND MAKING A RIGHT HAND TURN, AFTER RELEASING THE BRAKES AND STEPPING ON THE ACCELERATOR, THE PEDAL AGAIN WOULD NOT DEPRESS UNTIL STOMPED ON. THIS TYPICALLY HAPPENS WHEN THE VEHICLE HAS BEEN OUT IN THE COLD AND AFTER IT HAS BEEN TURNED OFF FOR AN EXTENDED TIME PERIOD (OVERNIGHT).
Source: NHTSA WEB SITE -
2006 MERCURY GRAND MARQUIS- BURNSVILLE, MN
TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 65 MPH, BOTH HEADLIGHTS STOPPED WORKING. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD. THE CONTACT MENTIONED THAT THE HIGH BEAM BAR HAD TO BE HELD BACKWARDS IN ORDER FOR THE HEAD LIGHTS TO WORK. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,200.
Source: NHTSA WEB SITE -
2005 MERCURY GRAND MARQUIS- LOGANVILLE, GA
AIR BAG LIGHT CAME ON, BLINKED THREE TIMES THEN FOUR TIMES; IT WILL DO THIS 2-3 TIMES THEN REMAIN LIT. NO CODE PULLED FROM STANDARD CODE SCANNER. I SEE NUMEROUS COMPLAINTS ON 2005 MERCURY GRAND MARQUIS FOR THIS VERY SAME PROBLEM. THIS SHOULD BE A RECALL; IT IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED ASAP.
Source: NHTSA WEB SITE