MERCURY Complaints

I BOUGHT A SET OF 4 BRAND NEW BRIDGESTONE TURANZA SERENITY PLUS 225/60R16 TIRES ON APRIL 26, 2015, AND HAVE THEM INSTALLED ON MY WIFE'S CAR. MY WIFE AND TWO KIDS WERE DRIVING TO PHOENIX ON I-10 ON A CLEAR AND SUNNY DAY ON MAY 9, 2015 TO VISIT A FRIEND. SHE SAID SHE WAS DRIVING AT THE SPEED LIMIT OF 75 MPH AND WANTED TO PASS A SEMI-TRUCK ON HER RIGHT SO SHE SPEED UP TO PASS THE SEMI-TRUCK. SHE NOTICED THE STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY AND SHE HELD ON THE STEERING WHEEL AS HARD AS SHE CAN. THEN SHE LOST CONTROL OF THE CAR AND IT BEGAN TO SWERVE IN THE DIRECTION OF THE SEMI-TRUCK. THE CAR STRUCK THE SIDE OF THE SEMI-TRUCK AND THE WINDOW GLASS ON THE FRONT AND THE REAR PASSENGER SIDE SHATTERED AND ALSO THE REAR WINDSHIELD SHATTERED BECAUSE THE ROOF OF THE CAR WAS BENT. AFTER THE IMPACT, MY WIFE'S CAR THEN SWERVED TO THE LEFT AND WENT INTO A DITCH FILLED WITH WEEDS AND BUSHES ON THE LEFT SIDE OF THE ROAD. LUCKILY THE CAR DID NOT FLIP AND EVERYONE IN THE CAR WAS OK BECAUSE THEY ALL WERE WEARING THEIR SEAT BELTS. THEY WERE SHAKEN UP A BIT BUT THE ORDEAL WAS TRAUMATIZING. THEY WERE ALSO LUCKY BECAUSE THERE WAS NO CAR IN FRONT OR BEHIND THEM AT THE TIME OF THE ACCIDENT. THE POLICE, FIRE TRUCK, AND AMBULANCE CAME AND EXAMINED EVERYTHING. THEY NOTICED THAT THERE WAS A BUBBLE ON THE SIDEWALL OF THE FRONT TIRE ON THE PASSENGER SIDE. FOR INSURANCE SAKE, THE POLICE SAID MY WIFE WAS AT FAULT BECAUSE SHE WAS SPEEDING WHILE TRYING TO PASS THE SEMI-TRUCK AND LOST CONTROL. I BELIEVE SHE LOST CONTROL BECAUSE THE BRIDGESTONE TURANZA TIRE WAS COMING APART AND CAUSE THE STEERING WHEEL TO SHAKE UNCONTROLLABLY. THE CAR WAS TOTALED AND I WILL NEVER BUY ANOTHER BRIDGESTONE TIRE AGAIN.

I AM WRITING TO YOU CONCERNING A LETTER I RECENTLY RECEIVED FROM THE FORD MOTOR COMPANY CONCERNING SAFETY RECALL NUMBER 13S08 / NHTSA RECALL 13V385 STEERING COLUMN SHAFT FOR MY 2009 GRAND MARQUIS, VEHICLE ID#XXXXX.. I RECEIVED THE FIRST NOTICE OF THIS RECALL OCTOBER 2013. I CALLED RICH FORD LOCATED AT 8601 LOMAS BLVD NE, ALBUQUERQUE, NM 87112, PHONE NUMBER (505) 292-0000 ON NOVEMBER 1, 2013 TO MAKE AN APPOINTMENT ON NOVEMBER 5, 2013, TO HAVE THE WORK DONE. ON NOVEMBER 4TH, I RECEIVED A CALL ASKING IF I DROVE THE CAR IN MICHIGAN. TOLD HER I BOUGHT THE CAR USED AND DID NOT KNOW ITS HISTORY. I WAS ADVISED BY RICH FORD THAT THE RECALL DID NOT APPLY TO MY CAR BECAUSE WE DID NOT LIVE IN A HIGH CORROSION AREA. AFTER RECEIVING THIS PHONE CALL, I CONTACTED FORD MOTOR COMPANY BY EMAIL ON NOVEMBER 4TH CONCERNING MY CONVERSATION WITH RICH FORD. I RECEIVED A REPLY TO MY EMAIL FROM TEENA A REPRESENTATIVE OF THE FORD CUSTOMER RELATIONSHIP CENTER (CRC) WHO INSTRUCTED ME TO CONTACT SERVICE ADVISOR ALISON AT RICH FORD TO ARRANGE FOR MY VEHICLE TO BE INSPECTED. I CONTACTED RICH FORD AND TOOK MY VEHICLE IN FOR THE REPAIRS. I WAS TOLD IT WOULD BE 2 TO 3 DAYS TO HAVE THE WORK DONE. ABOUT 4 HOURS LATER I RECEIVED A CALL FROM RICH FORD INFORMING ME THAT THE WORK HAD BEEN PERFORMED. A YEAR LATER, I RECEIVED ANOTHER LETTER FROM FORD MOTOR COMPANY INFORMING ME THAT I NEEDED TO GET THE RECALL WORK PERFORMED. I WENT INTO RICH FORD TO DISCUSS THIS, AND THEY TOLD ME THAT THE WORK HAD BEEN PERFORMED. LAST MONTH I AGAIN RECEIVED A LETTER FROM THE FORD MOTOR COMPANY SAYING THAT I NEEDED TO HAVE THE SAFETY RECALL WORK PERFORMED. I WENT TO THE NATIONAL HIGHWAY TRANSPORTATION SAFETY ADMINISTRATION AND PERFORMED A SEARCH ON MY VEHICLES VIN AND THE RESULT WAS A RECALL STILL BEING OPEN FOR THIS REPAIR. IS FORD MOTOR COMPANY RESPONSIBLE FOR HAVING THIS RECALL COMPETED OR NOT?

WHILE DRIVING TO WORK ONE MORNING ALL I HERE WAS DING DING DING OD/OFF STARTED FLASHING . SEC LATER CHECK TRANSMISSION LIGHT CAME ON NOW WHEN I DRIVE PUTTING FOOT ON THE PADDLE TO GO IT WILL IDLE UP I RELEASE AND IT WILL SHIFT N GO. AAMCO SAYING THAT I NEED A REBUILT TRANNY THAT'S BS WITH ALL WHAT I HAVE BEEN READING IT'S JUST A RIP OFF I DON'T HAVE $3500 TO GET THIS FIX. NOW SEEING NOT ONCE NOT TWICE SO MANY COMPLAINTS I READ THAT PEOPLE PAID FOR 2 OR MORE TRANNY FOR THE VEHICLE'S AND NOTHING IS BEEN DONE ABOUT IT. AND THE FORD DEALS KNOWS ABOUT IT..... DO A HUMAN BEING HAS TO LOSE THEIR LIFE BEFORE FORD DEALER'S CAN OWN UP TO THERE RESPONSIBILITY? IF THEY WAS IN OUR SHOES THEY WOULD WANT THE SAME THING VICE VERSE THEY SAY U REAP WHAT YOU SOW. PLEASE PLEASE PLEASE HELP UP JUST FIX OUR TRANSMISSION THAT'S ALL.. ANOTHER THING ABS LIGHT STAYS ON CHECK ENGINE LIGHT STAYS ON THE SEAT BELT LIGHT STAYS ON ALL MY WINDOWS DOESN'T LET DOWN NOW WTF? *TR

THE FRONT END IS VERY SQUEAKY LOUD AND WHEN YOU MAKE HARD TURNS TO LEFT OR RIGHT IT MAKES A LOUD SPRING POPPING SOUND. THE STEERING IS FEEL LOSE AND CAUSE THE CAR TO SEEM AS THOUGH IT IS WOBBLING SIDE TO SIDE AND HOLDING IT IN THE ROAD IS A LITTLE TOUGH.

TL* THE CONTACT OWNS A 2008 MERCURY SABLE. WHILE DRIVING AT A LOW SPEED, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A LIGHT POLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS WHO WERE UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER AND IT WAS DETERMINED THAT THE SEAT BELT PRETENSIONER FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 97,000. ....UPDATED 07/22/15 *BF UPDATED 10/13/2017*CN

2006 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO VEHICLE HEADLIGHTS. *SMD THE CONSUMER STATED ALL HEAD LIGHTS ON VEHICLES SHOULD BE DESIGNED TO COME ON AUTOMATICALLY, WHEN IT IS RAINING AND NEAR DAWN/DUSK. THE CONSUMER STATED HIS VEHICLE IS DESIGNED WHERE THE HEADLIGHTS COME ON AUTOMATICALLY. *JB

CAR FAILED SAFETY INSPECTION DUE AIR BAG WARNING LIGHT ON. DIAGNOSIS INDICATED THAT THE DRIVER'S SEAT BELT PRETENSIONER HAD FAILED, AND AIR BAG WOULD NOT INFLATE IN A CRASH. THE PRETENSIONER HAD TO BE REPLACED. THIS SEEMED LIKE A PREMATURE FAILURE, AS THE CAR HAS ONLY 47924 MILES. THE SERVICE DESK PERSON AT THE DEALER SAID THAT THIS WAS VERY COMMON IN MERCURY GRAND MARQUIS. I DID SOME CHECKING ON THE INTERNET AND FOUND THAT HE WAS CORRECT, ACCORDING TO ALL OF THE REPORTS EXACTLY LIKE MINE. IN VIRGINIA A CAR FAILS FOR THIS LIGHT BEING ON. I'M NOT SURE ABOUT OTHER STATES. IN VIEW OF THE FREQUENCY OF THIS PROBLEM, I FEEL THERE SHOULD BE A RECALL. *TR

THE POWER STEERING WENT OUT IN MY MOTHER'S 2007 MARINER HYBRID WITH 72,000 MILES DUE TO FAILURE OF THE POWER STEERING CONTROL MODULE. AFTER SEARCHING ONLINE FORUMS, I FOUND THIS TO BE A RATHER COMMON ISSUE ON THE 05-07 MARINER AND ESCAPE HYBRIDS. THE REPAIR WILL COST JUST UNDER A THOUSAND DOLLARS ONCE YOU LOCATE THE PART. AFTER HAVING IT DIAGNOSED AT MY FORD DEALER, I CONTACTED FORD CUSTOMER CARE TO SEE IF THEY COULD RESOLVE THE ISSUE, AND THEY ACTED LIKE IT WAS SOMETHING THEY WERE UNAWARE OF EVEN THOUGH IT DOES NOT TAKE MUCH SEARCHING TO SEE IT'S A COMMON PROBLEM. ALSO IT'S A SAFETY ISSUE. THE SAME PART WAS RECALLED ON THE 08-11 ESCAPE AND MARINER HYBRIDS, AND THE RECALL SHOULD HAVE INCLUDED THE 05-07 AS WELL. FORUMS: HTTP://COMMUNITY.CARTALK.COM/DISCUSSION/2161203/2006-FORD-ESCAPE-HYBRID-POWER-STEERING-FAILURE HTTP://WWW.HYBRIDCARS.COM/FORUMS/SHOWTHREAD.PHP?100317-POWER-STEERING-FAILURE HTTP://WWW.CARCOMPLAINTS.COM/FORD/ESCAPE_HYBRID/2006/STEERING/STEERING.SHTML HTTP://WWW.GREENHYBRID.COM/FORUMS/F26/SERVICE-POWER-STEERING-MODULE-GONE-BAD-20550/INDEX2.HTML HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/6206/FORD/ESCAPE-HYBRID/FORD-ESCAPE-HYBRID-SUSPENSION-STEERING-PROBLEMS. *TR

THE FUEL TANK HAS A DEVELOPED A CRACK. THIS HAS BEEN EXAMINED BY A CERTIFIED MECHANIC WHO CONCLUDED THE CRACK IS A MANUFACTURING DEFECT AND NOT THE RESULT OF ANY SORT OF ROAD DEBRIS OR ANYTHING STRIKING THE TANK. THE MECHANIC INDICATES THIS TYPE OF CRACK IS COMMON IN THE MERCURY MILAN AND FORD FUSION. *TR