MERCURY Complaints

THE 3/4 KEY ON THE DRIVER SIDE DOOR RANDOMLY QUIT WORKING. EVERY OTHER BUTTON STILL WORKS, AND WHEN ANY BUTTON OTHER THAN THE 3/4 KEY IS PRESSED, THE KEYPAD LIGHTS UP. MY KEY CODE INCLUDES THE 3/4 KEY THOUGH, SO I CANNOT USE THIS KEYPAD TO UNLOCK MY VEHICLE OR TRUNK. HOWEVER THE KEYPAD LIGHTS UP ON ITS OWN, WHICH CAUSES MY EXTERIOR AND INTERIOR LIGHTS TO ILLUMINATE. THESE LIGHTS CYCLE ON FOR ABOUT 15 SECONDS AND TURN OFF FOR ABOUT 30 SECONDS. I HAD TO REMOVE MY INTERIOR DOME LIGHTS BECAUSE THEY WOULD DRAIN THE BATTERY. IF I AM PARKING FOR AN EXTENDED PERIOD OF TIME, I HAVE TO DISCONNECT MY BATTERY SO THE LIGHTS WILL NOT DRAIN IT. THE FORD DEALER CHECKED FOR A RECALL ON THE LCM, BUT THE RECALL DOES NOT AFFECT THE 1999 MODEL. *TR

TL* THE CONTACT OWNS A 1996 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE DEALER DISCONNECTED THE SPEED CONTROL DEACTIVATION SWITCH AS AN INTERIM REPAIR UNTIL THE INSTALLATION OF A FUSED WIRING HARNESS BECAME AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 07V336000 (VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER TO COMPLETE THE RECALL REPAIRS; HOWEVER, THE DEALER REFUSED TO HONOR THE RECALL REPAIR. AS A RESULT, THE CONTACT WAS UNABLE TO ACTIVE THE SPEED CONTROL ACTIVATION SWITCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V051000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 114,000. ....UPDATED 07/22/15 *BF UPDATED 10/11/2017*CN

AS I WAS DRIVING AT NIGHT, MY VEHICLE'S LOW AND HIGH BEAMS (LIGHTS) SUDDENLY CUT OFF. UNEXPECTEDLY, THE ROAD I WAS TRAVELING BECAME VERY DARK BECAUSE I LIVE IN RURAL AREAS IN WEST VIRGINIA. UNFORTUNATELY, A SECOND LATER, MY CAR RAN OVER A SMALL BOULDER ON THE SIDE ON THE ROAD CAUSING A DAMAGE (SMALL CRACKS) AT THE BOTTOM RIGHT HAND SIDE OF MY BUMPER. NEVERTHELESS, I PUT THE EMERGENCY LIGHTS ON UNTIL I RETURNED HOME RIGHT AWAY. EARLIER THIS WEEK, I USED THE CAR AGAIN WITHOUT ANY LIGHTS ISSUES. HOWEVER A DAY LATER, THE ISSUE RETURNED AGAIN. THIS TIME I WAS TRAVELING IN THE HIGHWAY AT 60 MILES PER HOUR. ALL LOW/HIGH BEAM LIGHTS CUT OFF. MY ONLY SOLUTION WAS TO HOLD THE "FLASH TO PASS" LEVER TOWARDS ME, AND THE HIGH BEAM LIGHTS WOULD TURN ON. HOWEVER, IT IS EXTREMELY CUMBERSOME DRIVING THIS WAY. I'VE BEEN TOLD BY MANY MECHANICS THAT THE MAIN CULPRIT IS THE LIGHTING CONTROL MODULE (LCM) AND THIS SAFETY ISSUE HAS BECOME EXTREMELY COMMON IN GRAND MARQUIS ESPECIALLY 2005 MODELS. CONSUMERS AND PERHAPS THE GOVERNMENT MAY NEED TO FURTHER INTERVENE, SO FORD CAN DO SOMETHING ABOUT THIS SAFETY/HAZARDOUS. IN MY CASE, MY BOTTOM BUMPER SUFFERED, BUT IT COULD HAVE BEEN WORSE - IT COULD EASILY CAUSE AN ACCIDENT AT ANY GIVEN TIME. CURRENTLY, I ONLY USE MY VEHICLE DURING THE DAYLIGHT HOURS. I'VE BEEN TOLD THAT REPAIRS CAN EXCEED $700 OR MORE AND IN SOME INSTANCES, THE ISSUE RETURNS WITHIN A FEW MONTHS AFTER REPLACING THIS PART. THIS ELECTRICAL ISSUE SHOULD PERHAPS BE FURTHER INVESTIGATED AS THE LCM COULD BE THE MAIN CULPRIT, BUT SOMETHING ELSE COULD ALSO BE TRIGGERING THE LCM TO FAIL. THANK YOU GREATLY! *TR

DRIVER SEAT AUTOMATICALLY RETRACTS WHILE DRIVING. THIS HAPPENS AT SPEEDS FROM SLOW TO FAST AND HAS BEEN HAPPENING REGULARLY SINCE I BOUGHT THE VEHICLE USED IN 2010. *TR

I JUST PULLED MY CAR OFF THE LOT NOT EVEN 10 MINUTES LATER THERE WAS JERKING THEN MY CAR STOPPED DEAD IN THE MIDDLE OF A BUSY STREET.THIS HAS HAPPENED NUMEROUS TIMES WITH THE WORST BEING ON A ONE WAY AND MY NIECES NO MORE THAN 10 YEARS OLD IN THE CAR MY CAR MADE A KIND OF A LOUD HUMMING NOISE,JERKED THEN STOPPED IN THE STREET.AT TIMES I CAN'T EVEN REVERSE OR GO UP STEEP HILLS. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS FAILED AND THE LEVER TO ACTIVATE THE HIGH BEAMS HAD TO BE HELD FOR VISIBILITY. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN MY HEADLIGHTS WENT OUT. THE ONLY WAY THE HEADLIGHTS WORKS IF I HOLD THE HIGH BEAM PASS LEVER TOWARDS ME. *TR

VEHICLE STEERING BECAME STIFF. BROUGHT TO LOCAL DEALERSHIP AND THE LOWER STEERING SHAFT AND INTERMEDIATE STEERING SHAFT WERE SEIZED FROM COLUMN. HAD TO HAVE BOTH STEERING SHAFTS REPLACED. DEFINITELY WAS DANGEROUS AND ACCIDENT COULD HAVE OCCURRED. TOTAL COST OF REPLACEMENT WAS $882.55. VEHICLE WAS REPAIRED AT SARAT FORD, 245 SPRINGFIELD ST., AGAWAM, MA 01001, 413-786-0430. IT IS MY UNDERSTANDING THAT THERE WAS A SAFETY REVIEW FOR THIS PROBLEM THAT WAS INITIATED IN THE FALL OF 2014. WHAT WAS THE END RESULT OF THE REVIEW? DO YOU ANTICIPATE A RECALL FOR THIS ISSUE? THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WE HAD THE STEERING RECALL PERFORMED. NOT SURE WHAT THEY DID BUT IT SEEMS WORSE. SINCE THE RECALL THE STEERING FEELS LOOSE WHEN TRAVELING AT HIGH SPEEDS AND THE VEHICLE CAN DART. *TR

I STARTED MY VEHICLE, THE AIR BAG LIGHT ON THE DASH FLASHES THREE TIMES, THEN ANOTHER THREE TIMES, THAN STAYS ON SOLID. I TOOK MY CAR TO THE LOCAL FORD DEALERSHIP AND THEY DIAGNOSED THAT BOTH DRIVER AND PASSENGER SEAT BELT PRE-TENSIONERS ARE SHORTED OUT AND NEED TO BE REPLACED AT A COST OF $1608. THEY TOLD ME MY AIR BAGS WILL NOT DEPLOY DUE TO THIS MALFUNCTION. I CALLED FORD MOTOR CO AND THEY SAID THERE ARE NO PLANS TO ISSUE A RECALL OVER THIS PROBLEM. THEY DID GIVE ME A CLAIM NUMBER AND TOLD ME THAT IF I GET IT REPAIRED AT A FORD DEALERSHIP, AND THERE EVER IS A RECALL, THEY WILL CONSIDER REIMBURSEMENT. A QUICK SEARCH ON THE INTERNET INDICATES THAT THIS IS A FAIRLY COMMON PROBLEM WITH THE 2005 GRAND MARQUIS. GIVEN THAT THE AIR BAGS WILL NOT DEPLOY IN AN ACCIDENT, HOW IS THIS NOT SUBJECT TO A SAFETY RECALL? *TR