MERCURY Complaints

MAJOR AND RECURRING ISSUE WITH FRONT DRIVE SHAFT, AND FRONT DIFFERENTIAL, GRINDING, SHAKING, WITH NEAR CRASH DUE TO DIFFICULTY TO HANDLE (THIS WAS ON THE WAY TO THE MECHANIC). *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE SUDDENLY LOST POWER STEERING. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

HEADLIGHTS KEEP CUTTING IN AND OUT. TURNING ON AND OFF WHILE DRIVING. GOING 65 DOWN AN EXPRESSWAY AND HAVING YOUR HEADLIGHTS JUST SHUT OFF IS NOT THE SAFEST OF CONDITIONS. I HAVE BEEN TOLD THE HEADLIGHT MODULE HAS A NOTED ISSUE ON OTHER FORD VEHICLES AND ITS VERY DANGEROUS. I HAD MY 5 YEAR OLD NIECE IN THE CAR WITH ME WHEN THIS HAPPENED. *TR

2004 AND 2003 MERCURY GRAND MARQUIS. CONSUMER RECEIVED REPAIRS DUE TO RECALL NOTICE AND IS REQUESTING REIMBURSEMENT. *TA THE LIGHTING CONTROL MODULE WAS REPLACED. *JB

THE ELECTRIC POWER ASSIST STEERING WOULD FAIL INTERMITTENTLY AND A MESSAGE WOULD DISPLAY TO THAT EFFECT MOST OF THE TIME. SOMETIMES RESTARTING THE CAR WOULD MAKE IT WORK AND OTHER TIMES IT WOULD JUST START WORKING.THIS ONLY HAPPEN WHEN THE CAR WAS NOT ROLLING BUT WE COULD NOT TRUST IT AND HAD IT REPLACED, AT A COST OF $1789.00. *TR

VEHICLE ELECTRONIC THROTTLE BODY (ETB) WAS REPLACED AT VETERANS FORD DEALERSHIP IN TAMPA, FL DUE TO THIS PART SEVERELY EFFECTING ABILITY OF THE VEHICLE TO RUN PROPERLY (SEVERAL TIMES). CUSTOMER PAID FOR THIS REPAIR. SOMETIME AFTER 3/4/14 WHEN NHTSA COMPLETED THEIR INVESTIGATION, WE RECEIVED A NOTICE THAT FORD WAS REPLACING THIS ITEM. SINCE WE ALREADY PAID FOR THE REPAIR ($381.32) AT A FORD DEALERSHIP, WE TRIED TO GET THE REIMBURSEMENT THAT FORD OWES US. WE WERE INFORMED WE HAD TO HAVE THE ORIGINAL RECEIPT, WHICH TO THIS DAY IS STILL PACKED UP IN STORAGE IF WE HAVE IT AT ALL BECAUSE WE MOVED FROM FL TO NC AND ARE STILL INVOLVED IN BUYING A NEW HOME. THE BOTTOM LINE IS FORD (CORP) IS REFUSING TO HONOR THEIR AGREEMENT TO REIMBURSE CUSTOMERS. THE CRAZIEST PART OF THIS WHOLE DILEMMA IS THAT FORD HAS AND CONTROLS 100% OF THE INFORMATION NEEDED TO PROCESS OUR REIMBURSEMENT, BUT ABSOLUTELY REFUSES TO DO SO WITHOUT THE ORIGINAL RECEIPT. I COULD UNDERSTAND IF WE HAD THIS REPAIR DONE AT SOME UNRELATED, THIRD PARTY SERVICE FACILITY. HOWEVER, WE WENT TO A FORD DEALERSHIP AND THEY HAVE RECORD OF COMPLETING THE REPAIR AND US PAYING THEM FOR THE REPAIR. SO AGAIN, FORD HAS ALL THE INFORMATION (PROOF) IN THEIR POSSESSION TO TAKE CARE OF THIS REIMBURSEMENT, BUT REFUSES TO DO SO. I HAVE CALLED THE CUSTOMER (DIS)SATISFACTION DEPARTMENT AT FORD CORPORATE, BUT THAT IS LIKE TALKING TO A BRICK WALL AS FAR AS ANYONE HAVING IN COMMON SENSE, ACCOUNTABILITY OR DECENCY TO DO THE RIGHT THING (CERTAINLY ANY KIND OF GOOD WILL IS LACKING IN THAT ORGANIZATION). SO HERE I AM HAVING TO COMPLAIN TO THE NHTSA TO GET FORD TO DO WHAT THEY PROMISED IN THE FIRST PLACE. I LOOK FORWARD TO A TIMELY REPLY LETTING ME KNOW YOU GUYS HAVE THIS HANDLED. ADDITIONALLY, FORD SHOULD BE REPRIMANDED SEVERELY FOR SUCH [XXX] BEHAVIOR AND ATTITUDE. MAYBE A CONSUMER REPORTER NEEDS TO GET INVOLVED IN ALL THIS. THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH THE OIL AND BATTERY WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE RESTARTED BUT THE FAILURE RECURRED ON 2 OTHER OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ALSO, THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AFTER THE ANTI THEFT DEVICE WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO HAVE THE VEHICLE TOWED TO THE DEALER TO HAVE THE COMPUTER REPROGRAMMED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. UPDATED 4/21/15*CN

BROUGHT THE CAR FOR STATE SAFETY INSPECTION. INSPECTION FAILED BECAUSE BRAKE LIGHTS WOULD NOT INCREASE BRIGHTNESS WHEN BRAKES APPLIED AND HEADLAMPS ON. LIGHTS APPEAR OK WHEN HEADLAMPS NOT ON. CAR IS UNSAFE TO DRIVE WHEN HEADLIGHTS ARE REQUIRED. FORD SAYS NOT COVERED UNDER WARRANTY OR UNDER EXTENDED WARRANTY. COULD COST NEARLY $1000.00 TO REPAIR. ONLINE FORUMS SEEM TO INDICATE IT IS A COMMON PROBLEM. AFRAID TO DRIVE THE CAR FOR FEAR IT WILL HAPPEN AGAIN AND I WON'T KNOW UNTIL SOMEONE RUNS INTO ME. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE TURNING, THE STEERING FAILED WITHOUT WARNING AND WOULD NOT RESPOND. THE FAILURE RECURRED ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,083.

I WAS DRIVING AT NIGHT AND TURNING INTO A DARK DRIVEWAY WITH MY LIGHTS FUNCTIONING FINE AND THEY UNEXPECTEDLY WENT OUT. IT WAS AN INTERMITTENT PROBLEM AND WOULD HAPPEN WITHOUT WARNING WHILE DRIVING WITH THE LIGHTS ON. WE REPLACED THE LIGHT SWITCH AND THOUGHT THE PROBLEM HAD BEEN FIXED; THE LIGHTS SEEMED TO FUNCTION PROPERLY FOR ABOUT THREE WEEKS. THE LAST TIME THIS HAPPENED, RECENTLY, I WAS ON THE INTERSTATE TRAVELING AT 73 MPH, PASSING A SEMITRAILER, WHEN THE LIGHTS WENT OUT. TERRIFYING! FORTUNATELY, I WAS ABLE TO GET PAST THE SEMI AND PULL OVER TO THE SHOULDER, THROW ON MY FLASHERS, AND FIDDLE WITH THE LIGHT SWITCH UNTIL THE LIGHTS CAME BACK ON. *TR