MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2004 MERCURY MOUNTAINEER- GULFPORT, MS
EVERY TIME IT RAINS, EVEN JUST A SPRINKLE, WATER COMES IN FROM TOP OF DRIVER'S SIDE DOOR/ROOF. IT ALSO COMES IN THROUGH THE DOME LIGHT AND VISOR. MY FLOORBOARD IS FLOODED WITH WATER. I HAVE TRIED TO USE A CAR COVER AND IT DOES NOT WORK. I CAN NOT AFFORD AT THIS TIME TO BRING INTO A DEALERSHIP. THIS PROBLEM IS GOING TO DESTROY THIS VEHICLE. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- PONCA CITY, OK
I HAVE HAD TO REPLACE BOTH BRAKE LIGHTS ON MY 2010 MILAN. NOW THAT THEY ARE LED WITH A COMPUTER THE COST IS $400 A PIECE. NOT A GOOD THING. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- PRAIRIE DU CHIEN, WI
RIGHT REAR BRAKE LIGHT INOPERABLE AND NONE REPAIRABLE.THE ASSEMBLY IS NOT REPAIRABLE AND IS VERY EXPENSIVE TO REPLACE ($300 TO $400 ).FORD SHOULD MAKE THE ASSEMBLY SERVICEABLE OR AFFORDABLE.FAILURE IS VERY PREMATURE AND SHOULD BE RECALLED. *TR
Source: NHTSA WEB SITE -
2006 MERCURY MILAN- ELK GROVE VILLAGE, IL
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START. THE CONTACT ALSO MENTIONED THAT THE VEHICLE INDEPENDENTLY SURGED FORWARD WHEN DEPRESSING THE BRAKE PEDAL AND EXCESSIVE FORCE WAS REQUIRED. IN ADDITION, THE CONTACT MENTIONED THAT THE ACCELERATOR PEDAL WAS DEPRESSED REPEATEDLY BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE A TUNE UP WAS PERFORMED BUT THE FAILURE RECURRED. ON ANOTHER OCCASION, THE CONTACT STATED THAT WHILE REVERSING AT 5 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 MERCURY MILAN- MERRICK, NY
I HAVE A 2010 MERCURY MILAN. THE MILAN IS EQUIPPED WITH LED TAIL AND BRAKE LIGHTS, UNLIKE IT'S SIBLING, THE FORD FUSION. RECENTLY, I DISCOVERED AFTER BEING PULLED OVER BY THE POLICE THAT THE BRAKE LIGHTS WERE NOT OPERATING. I WENT TO THE DEALER'S SERVICE DEPARTMENT, ONLY TO DISCOVER THAT THE TAIL LIGHT/BRAKE LIGHT/TURN SIGNAL ASSEMBLY IS ONE SEALED, UNSERVICEABLE UNIT. THERE WAS NO WARNING AND LEDS DO NOT BURN OUT THIS QUICKLY. TO ADD INSULT TO INJURY, FORD WILL NOT COVER THIS UNDER THEIR PREMUIMCARE ESP WARRANTY, BECAUSE THEY CONSIDER IT A CONSUMABLE OBJECT LIKE TIRES. SO ON TOP OF ALMOST GETTING KILLED BY BEING REAR-ENDED IN A COLLISION, I GOT THE PRIVILEGE OF PAYING $1000.00 TO REPLACE BOTH SEALED ASSEMBLIES. THIS IS A COMMON FAILURE IN THESE VEHICLES AND A HAZARD ON THE ROAD WHICH OCCURS WITHOUT WARNING. PLEASE RECALL THESE VEHICLES AND MAKE FORD FIX THIS DANGEROUS ISSUE. THANK YOU, *TR
Source: NHTSA WEB SITE -
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2004 MERCURY GRAND MARQUIS- KC, MO
HEADLIGHTS GO OUT UNEXPECTEDLY AND W/O WARNING. THIS HAS HAPPENED AT ALL DIFFERENT SPEEDS, IN A PARKING LOT 5-10MPH, ON ROADWAY 30-45MPH AND ON THE HIGHWAY65-70MPH. LIGHTS WILL COME BACK ON JUST AS UNEXPECTEDLY W/O APPARENT CAUSE. HAVE SHUT DOWN AND RESTARTED CAR WITH NO EFFECT, TURNED LIGHT SWITCH ON/OFF, NO EFFECT AND THEN THEY WILL TURN ON AFTER SEVERAL MINUTES WHILE PARKED. SOMETIMES THE LIGHTS WILL TURN ON AND OFF SEVERAL TIMES BEFORE STAYING LIGHT. *TR
Source: NHTSA WEB SITE -
2005 MERCURY GRAND MARQUIS- MALDEN, MO
TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS SUDDENLY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 MERCURY MILAN- ARROYO GRANDE, CA
THE AIR BACK LIGHT IS ON WHICH HAS AFFECTED THE PASSENGER SIDE AIRBAG. THE DEALER SAID THAT THE MODULE NEEDS TO BE CHANGED AND IF THAT DOES NOT FIX THE PROBLEM, THEN THE SEAT RAILING NEEDS TO BE CHANGED OUT. PASO ROBLES FORD WANTS APPROXIMATELY $1000 DOLLARS TO FIX THE PROBLEM. THIS IS A SAFETY ITEM WHICH FORD SHOULD RECALL AND PAY FOR. THE VEHICLE ONLY HAS 40,000 MILES ON IT. *TR
Source: NHTSA WEB SITE -
2002 MERCURY COUGAR- LEAVENWORTH, KS
I'M HAVING THE SAME ISSUE WITH MY 2002 MERCURY COUGAR AS EVERYONE ELSE, BUT WHEN I PUT MY VIN NUMBER INTO THE SEARCH, THERE ARE NO RECALLS LISTED FOR IT. I DON'T THINK THAT ITS RIGHT THAT MY LIFE BE PUT IN SERIOUS DANGER BECAUSE OF AN APPARENT DESIGN ISSUE. THIS CAR IS LOSING ALL POWER AND SHUTTING DOWN. IT DOESN'T MATTER HOW FAST YOU ARE GOING, IT HAPPENS AT ALL SPEEDS. WE THOUGHT THE ALTERNATOR WAS BAD, HAD IT REPLACED AND THE BATTERY AT THE SAME TIME. THE SAME DAY, THE CAR LOST ALL POWER AGAIN AND DIED OUT GOING 60 MPH ON THE HIGHWAY. ALL THE GAUGES START GOING CRAZY AND THE LIGHTS DIM AND EVENTUALLY EVERYTHING INCLUDING THE CAR JUST QUITS. MERCURY/FORD, NEEDS TO BE RESPONSIBLE FOR THIS COFFIN THAT I'M TRYING TO DRIVE AND FIX THE PROBLEM FOR ME AND EVERYONE ELSE FOR FREE. I'VE DONE SOME ONLINE RESEARCH ON THIS, AND IT SEEMS LIKE THERE ARE A TON OF PEOPLE WITH THE SAME PROBLEM FROM YEARS 99 TO 02. *TR
Source: NHTSA WEB SITE -
2007 MERCURY MILAN- NEW LENNOX, IL
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STARTED TO SHAKE VIOLENTLY AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FRONT ENGINE COIL WAS SEVERELY BURNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 133,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE