MERCURY Complaints

DRIVING AT APPRX 50 MPH WHEN SUDDENLY BOTH THE DRIVER SIDE AND PASSENGER SIDE AIR CURTAINS DEPLOYED!! THERE WAS NO ACCIDENT. NO IMPACT FROM OBJECTS. NO POT HOLES OR ROAD HAZARDS. NO WARNINGS JUST A LOUD BANG AND THE NEXT THING I KNEW I WAS HIT IN THE HEAD BY AN AIRBAG!! I HAD NO IDEA WHAT HAPPENED. I THOUGHT I WAS STRUCK OR SHOT AT FIRST! I WAS FORTUNATE TO KEEP THE CAR UNDER MY CONTROL AS I WAS ON A TWO LANE SURFACE STREET IN MORNING TRAFFIC. I AM CURRENTLY IN CONTACT WITH FORD TO ATTEMPT RESOLUTION FOR THE DEFECT. IN RESEARCHING ONLINE I HAVE FOUND THAT THIS HAS HAPPENED MULTIPLE TIMES WITH THE SAME MODEL AND YEAR VEHICLE. THIS SOUNDS LIKE A SAFETY RECALL SHOULD BE CONSIDERED. I WILL ATTEMPT TO UPDATE MY COMPLAINT AS I CONTINUE MY TALK TO TRY AND GAIN RESOLUTION WITH FORD. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE STEERING WHEEL SEIZED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 1983 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE GEAR LEVER NEEDED TO BE SHIFTED INTO NEUTRAL IN ORDER FOR THE OVERDRIVE TO ACTIVATE. IN ADDITION, THE CONTACT STATED THAT THE GEAR LEVER WAS UNABLE TO ENGAGE INTO PARK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBERS: 83V028000 (POWER TRAIN) AND 83V017000 (POWER TRAIN). THE FAILURE MILEAGE WAS 66,000.

WIFE WAS DRIVING CAR GOT AURAL WARNING ACCOMPANIED BY SERVICE POWER STEERING, AND SERVICE ADVANCETRAC SYS WITH THE SKIDDING CAR SYMBOL ON DASH. COMPLETE LOSS OF POWER STEERING. THERE WERE NO PRIOR NOISES/STEERING ISSUE THAT WOULD HAVE LEAD US TO BELIEVE THERE WAS A PROBLEM AND THANKFULLY THERE WERE NO ADVERSE WEATHER CONDITIONS SUCH AS SNOW OR ICE OR NEED TO AVOID A COLLISION SHE COULD BARELY STEER VEHICLE. *TR

NIGHTTIME, TURNED CAR OFF IN DRIVE THROUGH LINE AT FAST FOOD PLACE 185 MILES FROM HOME. HAVE LIGHT SWITCH ON AUTOMATIC. TURNED CAR ON AND DROVE OFF ONLY TO REALIZE THAT MY HEADLIGHTS WERE NOT ON. STOPPED IN ADJACENT PARKING LOT AND BEGAN PLAYING WITH THE SWITCH, TURNING CAR OFF AND ON, TRYING TO FIGURE OUT HOW TO DRIVE THREE HOURS WITH NO LIGHTS... HIGH BEAM FLASH MODE WOULD FUNCTION, BUT WOULD BE VERY UNSAFE ON TWO LANE HIGHWAY. SUDDENLY BEGAN WORKING ON OWN. STOPPED ONE TIME IN ROUTE HOME BUT AGAIN PLAYED WITH IT TILL IT CAME ON AGAIN. FEAR THIS IS A BIG SAFETY ISSUE. *TR

DRIVER SIDE BRAKE LIGHT DOES NOT GO OFF WHEN LIGHTS ARE TURNED ON. JUDGING BY THE NUMBER OF COMPLAINTS THIS LOOKS LIKE A COMMON PROBLEM. RECALL PLEASE.

LEAKING COOLANT FROM THE PLASTIC INTAKE MANIFOLD. FORD WANT'S $500.00+ FOR A NEW ONE. I CAN GET ONE FROM EBAY FOR $150.00. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT AFTER TURNING THE STEERING WHEEL, IT FAILED TO RETURN TO THE CENTER. ADDITIONALLY, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING COLUMN WHEN MAKING A TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

I HAVE ESCAPED QUITE A FEW ACCIDENTS ON MY WAY HOME. WITH THE NEW TIME CHANGE, I LEAVE WORK RIGHT AT DUSK. THE LIGHTS WILL NOT COME ON. I LIVE WAY OUT IN THE COUNTRY AND HAVE TO DRIVE 15 MILES OUT. I HAVE TO SWITCH TO MY HIGH BEAM WHEN A CAR IS COMING MY WAY, AND I BLIND IT AND OTHER CARS AS WELL. I AM SOOOO TIRED OF THIS. I AM GOING TO CAUSE A TERRIBLE ACCIDENT !!!! I TOOK MY RECALL LETTER TO THE FORD CAR DEALERSHIP HERE IN TOWN MONTHS AND MONTHS AGO. I KEEP CALLING FOR AN UPDATE, AND THEY SAY THAT THE PART HAS NOT COME IN. WHAT CAN I DO? *TR

MY LIGHTS WILL NOT COME ON THEY JUST SWITCH OFF SOMETIMES. I HAVE THE HOLD THE BRIGHTS JUST FOR THE LIGHTING TO GET HOME... *TR