MERCURY Complaints

HEADLIGHTS INTERMITTENTLY FAIL WITHOUT WARNING AND CANNOT BE REGAINED WITH HEADLIGHT SWITCH. IN FACT, NO POSITION OPERATES WITH THE HEADLIGHT SWITCH - NO PARKING LIGHTS, NO HEADLIGHTS, ETC. ONLY AFTER A SEEMINGLY RANDOM COOLING PERIOD WILL THE MODULE ALLOW THE CIRCUIT TO RE-ENGAGE. FORD ISSUED RECALL 14N01 BUT TO DATE HAS NOT PROVIDED CAR DEALERS NOR RETAIL CUSTOMERS WITH A REPLACEMENT SWITCH. ONE FORD DEALER ( TOM PECK FORD 608-676-2273) SAYS BACK ORDERS ARE UNFILLED . NO FORD DEALERS NOR AFTER MARKET AUTO PARTS COMPANIES ARE ABLE TO OBTAIN THE PART. EVEN IF THE VEHICLE OWNER ATTEMPTS TO PURCHASE AND REPLACE THE SMALL CIGARETTE SIZED BOX CALLED A "LIGHT CONTROL MODULE" OUT OF POCKET, RATHER THAN WAITING ON FORD, IT CANNOT BE FOUND ON THE MARKET IN COMPANIES LIKE ADVANCE AUTO PARTS. THIS IS NOT INTENDED AS A SHRILL COMPLAINT ABOUT FORD. BUT THE DANGER IS HUGE TO THE DRIVER AND OTHER VEHICLES WHEN THIS PART RANDOMLY CAUSES ALL POWER TO BE LOST TO THE HEADLIGHTS. AT HIGHWAY SPEEDS, IT IS VERY DIFFICULT TO MAINTAIN CONTROL OF THE VEHICLE TO A STOP IN TOTAL DARKNESS. THE PART FAILURE IS INCREASING IN FREQUENCY, AND IS HAS BECOME A SAFETY MENACE. SOME FORD OR MERCURY OWNERS MAY NOT BE AFFLUENT ENOUGH TO OWN A SECOND VEHICLE TO DRIVE ONLY AT NIGHT. NO DRIVERS WANT TO ENCOUNTER ANOTHER VEHICLE WITH THAT KIND OF MALFUNCTION. IN FACT, ALL THE VEHICLES WITH THAT KNOWN HAZARD SHOULD BE OFF THE ROAD AT NIGHT. NO DOUBT FORD HAS BEEN ADDRESSING THE LIGHT CONTROL MODULE ISSUE SINCE THE APRIL 2014 RECALL, BUT CERTAINLY NOT WITH THE URGENCY REQUIRED. *TR

TL* THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS WATER IN THE VEHICLE FROM THE REAR PASSENGER SIDE FLOORBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

WHILE DRIVING THE VAN THE LIGHTS ON THE DASH BOARD GOES OUT. THE SPEED DECLINES SLIGHTLY, AND THE HEADLIGHTS BLINK ON AND OFF. THE RADIO TURNS ON AND OFF. THE HEAT TURNS ON AND OFF. THE ALARMS INSIDE STARTS TO CHIME. THE POWER IS LOST TO THE WINDOWS AND THE DOOR LOCKS. WHEN DRIVING AT NIGHT THE DASH LIGHTS GO OFF AND WHEN THIS HAPPENS YOU CANNOT SEE THE SPEEDOMETER OR ANYTHING ELSE FOR THAT MATTER. THIS REALLY NEEDS TO BE LOOKED INTO. I'M AFRAID THAT THIS ELECTRICAL PROBLEM WILL SOON CAUSE A FIRE OF SOME SORT. *TR

WHILE DRIVING BETWEEN 50 - 65 MILES PER HOUR THE ELECTRIC DRIVER SEAT WILL MOVE BACK INTO THE OPEN DOOR PARK POSITION AND THE INSIDE LIGHTS WILL COME ON. HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2014. THERE IS NO SET PATTERN, IT IS COMPLETELY RANDOM. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 40 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.

JUST AFTER STARTING MY CAR AND DRIVING DOWN MY STREET AT ~5MPH, THERE WAS A WARNING SYMBOL (RED TRIANGLE) AND THEN MESSAGE SAYING "STOP SAFELY NOW." THE VEHICLE THEN LOST POWER STEERING, AND POWER TO THE ENGINE. I RESTARTED THE CAR AND MADE IT ~100FT AND THE SAME THING HAPPENED AGAIN. THIS ALSO HAPPENED SEVERAL TIMES PREVIOUSLY ON THE HIGHWAY TRAVELING ~65MPH AND WITH THE SAME MESSAGE "STOP SAFELY NOW" MESSAGE APPEARED AND IMMEDIATELY LOST ALL POWER TO STEERING AND THE ENGINE. I WENT TO THE FORD DEALERSHIP AND WAS TOLD TO REPLACE THE HYBRID COOLANT PUMP AND BLEND DOORS AND THIS FIXED THE PROBLEM FOR SEVERAL MONTHS UNTIL TODAY. I HAD ALSO JUST TAKEN THE VEHICLE INTO THE DEALERSHIP FOR A RECALL ON THE POWER STEERING. THIS LOSS OF POWER AND ABILITY TO STEER IS EXTREMELY DANGEROUS! THIS NEEDS TO BE RECALLED! *TR

DRIVING AT 40 MPH CAR STALLS, PULL OVER, CAR STARTS UP ENGINE LITE ON, (SAT) TAKE TO DEALER ON MON (12/15/2014), EXPLAIN TO DEALER, THEY CALL 3 HOURS LATER TO SAY "PURGE VALVE NEEDS TO BE REPLACED"OK THIS SHOULD BE COVERED RIGHT? SHE SAYS NO! THE COST TO YOU WILL BE $320.33. I TOLD HER THIS IS PART OF THE EMISSIONS, IT HAS TO BE, SHE SAID NO ITS NOT! I PURCHASED THIS CAR FROM THIS DEALER 3 1/2 YEARS AGO, (BOUGHT IS NEW) STILL UNDERWARRANTY.. BUT THIS IS NOT COVERED! THE 800 NUMBER TO FORDS BLEW ME OFF! AND SAID WHAT THE DEALER SAYS GOES!>. WHY DID SHE SUGGEST I CALL THEM THEN! (NOT GOOD CUSTOMER SERVICE) I WAS HOPING FOR EXPLANATION! PLEASE HELP, THIS SHOULD BE COVERED. LOOK AT YOUR ON LINE COMPLAINTS ABOUT THIS! SHAME SHAME SHAME. OF COURSE I PAID IT, I NEED MY CAR! PLEASE NOTE I WAS TOLD THAT THERE WERE AT 5 OR MORE CARS WITH THE SAME/SIMILAR PROBLEM. *TR

I WAS DRIVING MY VEHICLE AND A LIGHT CAME ON THAT SAID CHECK THE CHARGING SYSTEM, THE CAR'S ELECTRICAL SYSTEM COMPLETELY CRASHED AND ALL THE ELECTRICAL POWER TO THE CAR DIED AND IT LITERALLY TURNED OFF WHILE I WAS DRIVING IT IN THE MIDDLE OF THE STREET. NOW EVEN WITH A REPLACED BATTERY AND ALTERNATOR IT WILL ONLY START WITH A JUMP AND CONTINUES TO SAY THE CHARGING SYSTEM NEEDS TO BE CHECKED. THIS IS EXTREMELY DANGEROUS. WHAT IF I WERE DRIVING ON THE HIGHWAY AND ALL OF A SUDDEN (WITH NO REDUCTION OF SPEED) THE VEHICLE JUST TURNED OFF AND STOPPED. NO ELECTRIC MEANT NO POWERSTEERING, NO ABS, NO AIR BAG SENSORS ETC... VERY DANGEROUS. I HAVE CHECKED SEVERAL BLOGS AND SITES AND I AM FINDING A NUMBER OF PEOPLE ARE HAVING THE SAME CHARGING SYSTEM ISSUE. I WOULD LIKE TO RETURN THE COMPANY TO COVER THE COST OF REPAIRS FOR THIS VEHICLE. *TR

WHEN I CLOSED MY HATCH ON THE BACK OF MY MERCURY MOUNTAINEER THAT THERE WAS A CRACK. ALSO I HAVE NOTICED IT ON OTHER VEHICLE'S LIKE MINE AND FORD EXPLORER'S. AND I DON'T THINK IT SHOULD THAT ESPECIALLY ON TWO DIFFERENT KINDS OF VEHICLES AND ON ALOT OF THEM ALMOST EVERYONE I GET BEHIND IS LIKE THAT. *TR

MY CAR WAS IN DRIVE AT A BUSINESS TRAFFIC INTERSECTION DRIVE WAY ON A SLIGHT HILL WITH THE BRAKES ON WHEN THE ENGINE SURGED AND THE CAR STARTED TO REVERSE WHILE STILL IN DRIVE. I HAD TO PUT CONSIDERABLE PRESSURE ON THE BRAKES TO STOP IT. I CHECKED AND THE SHIFT LEVER WAS STILL IN DRIVE. MY CAR HAS BEEN PROPERLY MAINTAINED AND WAS RECENTLY SERVICED WITH ALL REQUIRED SERVICES DONE. THIS REALLY SCARED ME AND I WOULD HAVE CRASHED INTO A CAR IF IT WAS BEHIND ME. FORD SHOULD LOOK INTO THIS SAFETY PROBLEM. *TR