MERCURY Complaints

CAR WILL NOT COME OUT OF PARK, NOR WILL BRAKE LIGHTS OPERATE WHEN PEDAL DEPRESSED. EXACT SYMPTOMS AS DESCRIBED IN PREVIOUS MODEL YEAR RECALLS. ONLY WAYTO GET CAR OUT OF PARK IS TO PLACE IN NEUTRAL AFTER TURNING KEY IN IGNITION TO FIRST AVAILABLE POSITION, THEN APPLYING BRAKE PEDAL TO RELEASE SHIFT LOCK. *TR

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING IN REVERSE. THE FRONT PASSENGER SPRING AND STRUT FRACTURED. THE CONTACT MENTIONED THAT THE FRONT PASSENGER WHEEL WAS DAMAGED DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN VERIFIED THE FAILURE OF THE FRONT PASSENGER SPRING AND STRUT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,867.

BROUGHT THE CAR IN TO CORRECT A BENT STRUT, PUT IT ON THE LIFT AND PRONOUNCED IT UNDRIVEABLE! THE WHOLE BACK FRAME HAD RUSTED OUT. THEY PULLED THE INSPECTION STICKER. HOW CAN THIS BE? *TR

THE SUV LOST ALL POWER WHILE DRIVING 70MPH ON THE HIGHWAY...EVERYTHING WENT OFF INCLUDING THE ENGINE. THE DASHBOARD LED READ PULL OVER IMMEDIATELY. *TR

I STARTED LOSING POWER STEERING APPROXIMATELY ONCE A MONTH BUT COULD TURN MY CAR OFF AND IT WOULD RESTORE ITSELF. I TOOK MY CAR IN FOR THE RECALL ON JULY 29, 2014, AND EVERYTHING WAS FINE FOR A FEW MONTHS BUT THEN NOVEMBER 8, 2014, IT DID THE SAME THING AS BEFORE AND NOVEMBER 9, 2014, THE POWER STEERING WENT OUT COMPLETELY. I TOOK MY CAR TO THE FORD DEALERSHIP THAT DID THE RECALL AND THEY TOLD ME I NEEDED A NEW STEERING COLUMN. OBVIOUSLY THEIR REPROGRAMMING IN THE RECALL DID NOT FIX THE PROBLEM AND HAVE SEEN THE SAME PROBLEM WITH OTHER PEOPLE. I KEEP GETTING THE RUN AROUND FROM CUSTOMER RELATIONS WHO TELLS ME THE DEALERSHIP NEEDS TO CALL THE RECALL EXEMPTION DEPARTMENT BUT WHEN I TELL THE SERVICE DEPARTMENT THEY ACT LIKE THEY DO NOT KNOW WHAT I AM TALKING ABOUT AND THAT DUE TO MY VEHICLE HAVING SO MANY MILES THEY CAN'T HELP ME. IT ONLY HAS 5,000 MILES SINCE THE RECALL. THE DEALERSHIP EVEN TOLD ME THEY HAD ANOTHER MARINER DO THE SAME THING RECENTLY. FORD NEEDS TO OWN UP TO THEIR FAULTY STEERING IN THESE VEHICLES BEFORE PEOPLE GET SERIOUSLY INJURED DUE TO THIS. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS. THE TECHNICIAN REPAIRED THE TRANSMISSION. HOWEVER, THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

ON 12/5/2014, I NOTICED THAT THE PASSENGER SIDE TAIL LIGHT WAS DIMMER THAN THE DRIVER'S SIDE TAIL LIGHT AND THE BRAKE LIGHT DID NOT BRIGHTEN WHEN THE BRAKES WERE APPLIED. THE DEALER INDICATED THAT THE WHOLE TAIL LIGHT ASSEMBLY WOULD NEED TO BE REPLACED AT AN ESTIMATED COST OF BETWEEN $400-500 SINCE THIS IS AN LED INTEGRATED SYSTEM. FROM AN INTERNET SEARCH AND THE NHTSA COMPLAINTS, IT SEEM THAT THIS IS AN ISSUE THAT IS OCCURRING AT LOW MILEAGES. I CANNOT AFFORD TO REPLACE THE TAIL LIGHT ASSEMBLY AND WILL THEREFORE CONTINUE TO DRIVE THE VEHICLE AS IS. I'M SURE THERE MANY PEOPLE WHO HAVE THIS ISSUE THAT CANNOT AFFORD TO REPLACE THE TAIL LIGHT ASSEMBLY. IN SOME CASES, BOTH THE DRIVER'S SIDE AND PASSENGER SIDE TAIL LIGHTS/BRAKE LIGHTS HAVE FAILED AT LOW MILEAGES, WHICH MIGHT COST UP TO $1000 TO RESOLVE THIS ISSUE. IN COLORADO, WE DO NOT HAVE AN INSPECTION PROGRAM, SO THIS ISSUE WOULD NOT KEEP DRIVERS FROM DRIVING THEIR CARS IN AN UNSAFE CONDITION. I'M AFRAID IT WILL TAKE A FATALITY AND A LAWSUIT TO ELEVATE THIS ISSUE TO THE POINT WHERE FORD WILL ADDRESS THIS ISSUE. *TR

THE INITIAL INCIDENT IN NOVEMBER, 2013 WAS THE FAILURE OF THE PASSENGER SIDE REAR LED TAIL LIGHT ASSEMBLY. THIS RESULTED IN THE BRAKE LIGHTS NOT OPERATING WHEN THE BRAKES WERE DEPRESSED. A POLICE OFFICER STOPPED THE CAR FOR A WARNING DUE TO THE BRAKE LIGHT FAILURE. MILEAGE ON THE CAR AT THE TIME WAS 12,700 MILES. DUE TO THE SAFETY HAZARD THE REPAIR WAS NEEDED. THE ENTIRE ASSEMBLY, NOT JUST A SINGLE BULB NEEDED TO BE REPLACED. APPROXIMATELY 10 MONTHS LATER IN SEPTEMBER, 2014 THE DRIVER SIDE REAR LED TAIL LIGHT IS NOW MALFUNCTIONING IN THE SAME WAY. BRAKE LIGHTS ARE AGAIN FLICKERING AND NOT WORKING WHEN THE BRAKES ARE DEPRESSED. MILEAGE ON THE CAR AT THE TIME OF THIS NEXT FAILURE WAS 16,100 MILES. THE DEALER QUOTED PRICE TO REPAIR IS OVER $450! THIS CAR IS GARAGE KEPT, WELL MAINTAINED AND HAS NOT BEEN IN INVOLVED IN ANY ACCIDENTS. FORD SHOULD FIX THIS DEFECT UNDER A SAFETY RECALL FREE OF CHARGE TO CUSTOMERS! *TR

THE HEADLIGHTS TURNED OFF WHILE ON THE FREEWAY. SINCE THEN IT'S HAPPENING MORE FREQUENTLY. NOW IT'S MULTIPLE TIMES EACH MORNING ON THE 35 MINUTE TRIP TO WORK. TEMPORARY SOLUTION IS TO MANUALLY HOLD THE MOMENTARY BRIGHTS SWITCH. HOLDING THIS SWITCH WHILE DRIVING IS ANNOYING, AND UNSAFE SINCE THAT IT ON THE SAME LEVER AS THE TURN SIGNALS. *TR

DRIVING FROM COLUMBUS TO CINCINNATI AROUND 1:00 AM WITH MY DAUGHTER, SON AND 15 MONTH OLD GRANDDAUGHTER. THE CAR LOST ALL POWER LEAVING US STRANDED ON THE SIDE OF THE ROAD. AS I PULLED OVER THE CAR BEGAN TO SHAKE, ALMOST LIKE THERE WAS WATER IN THE GAS LINE. I TURNED THE CAR OFF, WAITED A FEW MINUTES AND THEN RESTARTED. THE CAR RESET ITSELF AND LUCKILY WE MADE IT THE REST OF THE WAY HOME. NOT TOO LONG AFTER THAT, I WAS DRIVING HOME FROM WORK AND IT DID THE SAME THING. EXCEPT THIS TIME, IT WOULD ONLY GO ABOUT 2 MILES BEFORE IT WOULD QUIT AGAIN. THIS IS A VERY DANGEROUS ISSUE. NO ONLY COULD I HAVE BEEN IN AN ACCIDENT, BUT BEING STRANDED ON THE SIDE OF THE EXPRESSWAY IN THE MIDDLE OF THE NIGHT WITH AN INFANT WAS TERRIFYING! I HAD THE THROTTLE VALVE SENSOR REPLACED AND THERE HAS NOT BEEN ANY ADDITIONAL INSTANCES OF POWER FAILURE.