MERCURY Complaints

DRIVING AT 50+ MPH ON MULTIPLE OCCASIONS AND VEHICLE GIVES STOP SAFELY NOW MESSAGE AND SUDDENLY REDUCES GREATLY IN SPEED. IT RANDOMLY HAS OCCUED AND WHEN IT HAS, I HAD TO TRY TO NAVIGATE OUT OF 50+MPH TRAFFIC AFTER THE VEHICLE SUDDENLY REDUCES SPEED TO ABOUT 20 MPH TO A SHOULDER OR OTHER SAFE AREA. HAD THE COOLANT PUMP REPLACED BUT STILL OCCURS. FORD SAID THE TWIN VEHICLE THE 2008 FORD ESCAPE HYBRID HAS RECALLS FOR THE THROTTLE BODY ASSEMBLY AND BLEND DOOR ACTUATOR FOR HYBRID BATTERY COOLING SYSTEM THAT HAVE BEEN IDENTIFIED AS CAUSING THE STOP SAFELY NOW MESSAGE WHICH BECAUSE THE VEHICLE SUDDENLY DROPS FROM HIGHWAY SPEEDS TO ABOUT 20MPH COULD CAUSE SERIOUS ACCIDENTS. SINCE THE 08 MARINER HYBRID IS THE 08 ESCAPE HYBRIDS TWIN, THE THROTTLE BODY ASSEMBLY AND HYBRID BATTERY SYSTEM BLEND DOOR ACTUATOR SHOULD BE RECALLED ON THE MARINER HYBRID ALSO AND REPLACES TO PROTECT LIVES BY PREVENTING ACCIDENTS BECAUSE OF THE DEFECTIVE PARTS. *JS

WHILE DRIVING IF ON BUMPY ROADS THE SEATS WILL RETURN TO THE OPEN DOOR POSITION AND INTER LIGHTS COME ON. MAKING IT HARD TO REACH PEDALS. *JS

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 71,000.

I STARTED MY CAR AND TWO IDIOT LIGHTS WENT ON . THE ENGINE LIGHT AND A WRENCH LIGHT. THE THROTTLE BODY PART WENT BAD. I HAD MY CAR TOWED TO THE CLOSEST MERCURY DEALERSHIP. WHICH IS WEISLER DEALERSHIP ON BRIDGE AVE, IN POINT PLEASANT, NJ THE WANT TO CHARGE ME $425 FOR THE PART REPLACEMENT AND $275 FOR LABOR. I WILL HAVE A $700 BILL FOR A PART THAT FORD HAS HAD MANY PROBLEMS WITH AND RECALLS ON. I WOULD LIKE SOMEONE TO LOOK INTO THIS AND PLEASE GET BACK TO ME. I WILL ALSO BE CONTACTING THE FORD HEADQUARTERS IN CA. MY NAME IS [XXX] . CELL NUMBER: [XXX]. THANK YOU FOR LOOKING INTO THIS SITUATION. I LOVE THE CAR BUT DO NOT FEEL COMFORTABLE AFTER READING ALL THE COMPLAINTS FROM FORD CUSTOMERS CONCERNING THE THROTTLE BODY PART PROBLEM. FORD FOLKS NEED TO LOOK INTO THIS PART. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 2/10/2016 *JS

TURNED MY CAR ON ONE MORNING AND A WRENCH INDICATOR LIGHT CAME ON FOLLOWED BY THE CHECK ENGINE LIGHT UPON DRIVING TO MY REPAIR SHOP TO GET PROBLEM LOOKED AT NOTICED A SIGNIFICANT DECREASE IN ACCELERATION POWER AND VEHICLE WAS IN "LIMP MODE" MY MECHANIC TOLD ME. LOOKED UP THE ISSUE AND FOUND IT WAS A COMMON ISSUE WITH MY MAKE AND MODEL AND THAT A COMPLAINT HAS BEEN SUBMITTED FOR A RECALL OF THE THROTTLE BODY ON MY VEHICLE AND MANY OTHERS SO I AM SUBMITTING MY COMPLAINT TO HELP GET THIS ISSUE PUT INTO RECALL STATUS AS THE PART IS FAIRLY EXPENSIVE AND I DON'T BELIEVE WE AS A CONSUMER SHOULD HAVE TO PAY OUT OF POCKET FOR A DEFECT FROM FAULTY PARTS INSTALLED ON THE VEHICLE AT THE FACTORY. *TR

THE CAR WOULD HAVE A WARNING DISPLAY THAT A DOOR WAS AJAR AND WE WOULD CHECK ALL THE DOORS AND RE-CLOSE THEM ALL AND THE WARNING WOULD STILL APPEAR. THEN WE WOULD CHECK THE LIFT GATE WINDOW ON THE BACK AND RE-CLOSE IT AND THE DISPLAY WOULD GO AWAY, BUT THE LIFT GATE WAS CLOSED THE WHOLE TIME BEFORE. IT CONSTANTLY DOES THIS AND NOW THE LIFT GATE HAS A CRACK IN IT. *TR

WAS ALERTED THAT MY LEFT REAR PASSENGER TAIL LIGHT ON MY 2010 MERCURY MILAN HYBRID WAS ABNORMALLY BRIGHT AND THAT BRAKE LIGHT DID NOT CHANGE ILLUMINATION LEVEL. TOOK CAR TO DEALERSHIP AND WAS INFORMED THAT ENTIRE ASSEMBLY WAS FAULTY AND WOULD NEED TO BE REPLACED FOR $600. I HAVE AN EXTENDED WARRANTY, PREMIUMCARE ECP, AND WAS TOLD THAT THIS WAS NOT A WARRANTY ELIGIBLE ITEM AND IS INSTEAD CONSIDERED CONSUMABLE BECAUSE THERE ARE LEDS INVOLVED. THERE ARE NO BULBS BURNED OUT, THEY ARE HIGHLY ILLUMINATED ALL THE TIME DUE TO A MANUFACTURING DEFECT. THIS IS A SAFETY ISSUE, NOT A CONVENIENCE ISSUE. *TR

THE HEADLIGHTS WOULD NOT COME ON. THE ONLY WAY TO DRIVE HOME WAS TO HOLD DOWN THE HIGH BEAM LEVER THE ENTIRE TIME, THERE ARE MANY COMPLAINTS ABOUT THIS SITUATION ONLINE WITH THIS VEHICLE AND THIS IS A SEVERE SAFETY ISSUE. THIS CAR IS OWNED BY MY 84 YEAR OLD MOTHER, LETS GET THIS RECALL DONE SO NO ONE GETS HURT. *TR

ALARM SYSTEM GOES OFF AT WILL, SOUNDING HORN, FLASHING LIGHTS, CAUSING OTHER FLOWING TRAFFIC TO BE DISTRACTED. CONCERNED THAT THE ALARM SYSTEM MAY ACTIVATE WHILE IN MOTION. CONCERNED THAT IT MAY STOP THE VEHICLE IN TRAFFIC. *TR

SOMEONE NOTICED MY REAR PASSENGER TAIL LIGHT ON MY 2010 MERCURY MILAN WAS ABNORMALLY BRIGHT AND THAT BRAKE LIGHT DID NOT WORK. SO I INVESTIGATE AND FIND THAT I HAVE TO REPLACE THE WHOLE ASSEMBLY INSTEAD OF JUST A BULB. OMG. I HAVE BEEN A LOYAL FORD OWNER SINCE 1985. THE COST TO REPLACE IS OVER $600? UNBELIEVABLE. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED. *TR