MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2010 MERCURY MILAN
    - GEORGETOWN, TX

    WHEN DRIVING AT ANY SPEED AND UNEXPECTEDLY, THE CAR LOSES POWER AND THERE IS NO WARNING THIS IS GOING TO HAPPEN. I WAS THANKFULLY ON AN FM ROAD WHEN CAR LOST POWER - HAS HAPPENED DAILY AND THIS TIME GRANDKIDS IN THE CAR. HOWEVER, AM A SENIOR CITIZEN AND HAVE TO THINK QUICKLY TO GET OFF THE ROAD - THIS TIME THERE WAS NO SHOULDER AND HAD TO POKE TO A TURN AND DRIFT DOWN - I HAVE READ THIS HAS BEEN REPORTED TO FORD AND THEY SAY THE CAR STILL HAS POWER ENOUGH TO GET SAFELY OFF THE ROAD AND NOT A RISK??? SURELY THEY ARE KIDDING ME - THIS IS A HUGE RISK AND I BOUGHT THIS VEHICLE IN AUGUST 2013 AND IT IF OCT AND HAS BEEN HAPPENING FOR AWHILE - I DO NOT THINK I SHOULD PAY FOR A REPAIR AFTER READING HOW MANY MERCURYS ARE AFFECTED OBVIOUSLY WITH THE SAME EXACT PROBLEM - THE SAFETY RISK IS GETTING REAR-ENDED BECAUSE WHEN IT HAPPENS TRAFFIC IS RIGHT BEHIND YOU *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - ELK RIVER, MN

    AFTER COMING TO A STOP AND TURNED THE CORNER, THERE WAS NO POWER. PULLED OVER AND SHUT THE CAR OFF AND WAITED A FEW MINUTES AND RESTARTED. THE WRENCH LIGHT THAT WAS ON, SHUT OFF ONCE THE CAR STARTED UP. TOOK IT INTO THE DEALER. THEY COULD FIND NOTHING WRONG AFTER A DIAGNOSTIC TEST. DO NOT FEEL SECURE IN DRIVING AS WONDER WHEN THIS WILL HAPPEN AGAIN. *TR

    Source: NHTSA WEB SITE
  • 2009 MERCURY MARINER
    - FORT DRUM, NY

    TURNED THE VEHICLE ON, DROVE TO END OF STREET WRENCH AKA CHECK ENGINE LIGHT APPEARED JUST AT THE SAME TIME I CAME TO A STOP VEHICLE STARTED TO SHACK AND IDLE ROUGH AND THEN RPMS STARED GOING OUT OF NORMAL RANGE WITH OUT A STABLE POSITION. AND THEN VEHICLE DIED TWICE WHILE MAKING IT BACK TO HOUSE WHERE I HOOKED UP MY OBD2 CODE READER AND STATED THE IT WAS A P2111 CODE AND STATED:"THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN" . *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - COLD SPRING, NY

    WHILE COMMUTING TO WORK THE ENGINE SUDDENLY LOST ALL POWER WHILE TRAVELING APPROX 50MPH ON RT 9A IN OSSINING NY. FORTUNATELY I WAS IN THR RIGHT LANE BUT DID NOT HAVE ENOUGH TIME OR MOMENTUM TO COMPLETELY PULL OFF THE ROAD. A STATE FARM SPONSORED HELP TRUCK ARRIVED ANF PUSHED ME TO THE SIDE. AT MY HUSBAND'S SUGGESTION HE LOOKED TO SEE IF LEAVES HAD CLOGGED THE INTAKE/AIR FILTER. IT DID NOT . THEN HE DISCONNECTED THE HOSE TO THE THROTTLE VALVE AND WHEN HE PUSHED IT WITH THE SCREWDRIVER THE ENGINE REGAINED POWER. I TURNED AROUND TO TRY AND MEET MY HUSBAND AT A MIDWAY POINT. THE ENGINE SHUT DOWN AGAIN BUT AFTER RESTARTING, IT REGAINED POWER. I SWITCHED CARS WITH MY HUSBAND AND HE SPRAYED THE THROTTLE VALVE WITH CARBURETOR CLEANER AND HEADED HOME. THE CAR STALLED OUT ON HIM BUT HE WAS ABLE TO ROLL INTO A GAS/CONVENIENCE STORE IN GARRISON NY AND SPRAYED IT AGAIN. ONCE HOME IN COLD SPRING HE CLEANED OUT THE ASSEMBLY AS GOOD AS HE COULD AND THE CAR WORKED WELL FOR THE NEXT 2 WEEKS. WHILE VISITING HUNGARY FOR A FAMILY ILLNESS, MY SON USED THE CAR AND REPORTED THAT IT BEGAN TO STALL OUT ON HIM BUT UNSTUCK? AND HE WAS ABLE TO RETURN HOME. THE CAR WAS BROUGHT TO FREEDOM FORD IN BEACON NY THIS MORNING FOR REPAIR SINCE IT IS NOT SAFE TO DRIVE IN NYC COMMUTER TRAFFIC. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - DES MOINES, IA

    IT HAS HAPPENED MANY TIMES SINCE THE FIRST TIME, BUT I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 50 MPH AND THE ORANGE WRENCH LIGHT CAME ON AND I COULD NOT GET MY GAS PEDAL TO DO ANYTHING. I PULLED OVER, SHUT THE CAR OFF AND RESTARTED IT AND IT WAS FINE FOR A COUPLE OF DAYS WITH NO INCIDENTS. THEN IT DID IT ABOUT A WEEK LATER, SEVERAL TIMES IN A ROW GOING DOWN THE INTERSTATE. IT SEEMS TO START UP OK AFTER I SHUT IT DOWN, BUT VERY UNSAFE TO BE DRIVING DOWN THE INTERSTATE AT 70 MPH AND THEN HAVE NO POWER AND HAVE TO PULL OFF. MY ENGINE LIGHT TURNS ON AFTER THIS HAPPENS A COUPLE OF TIMES AND THEN WILL SHUT OFF AFTER A COUPLE TIMES OF DRIVING. *TR

    Source: NHTSA WEB SITE
  • 2005 MERCURY GRAND MARQUIS
    - SOUTH HAMPTON , NJ

    TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED SUDDENLY. THE DEALER WAS CONTACTED, WHO ADVISED THE CONTACT THAT THE HEADLIGHT MODULE POSSIBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,000 AND THE CURRENT MILEAGE WAS 42,105. UPDATED 12/4/13*CN

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2000 MERCURY GRAND MARQUIS
    - HOMER GLEN, IL

    TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE LIGHTING CONTROL MODULE WIRES WERE DEFECTIVE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 71,500.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY COUGAR
    - KANSAS CITY, MO

    TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH IN A DRIVEWAY, THERE WAS A SUDDEN INCREASE IN THE ACCELERATION. THE VEHICLE FAILED TO DECELERATE EVEN AS THE CONTACT APPLIED THE BRAKES. THE CONTACT WAS UNABLE TO CONTROL THE FAILURE AND CRASHED INTO A HOUSE. THE CONTACT SUSTAINED A FRACTURED LEFT WRIST. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE SUSTAINED SEVERE FRONT END DAMAGES. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE ACCELERATION FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MARINER
    - NATICK, MA

    WHEN DRIVING AT A SLOW SPEED OF 20-25 MPH, THE VEHICLE STOPPED ACCELERATING AND BUCKED A LITTLE. THE WRENCH (POWERTRAIN) SIGNAL LIGHT UP ON THE DASH, SO I PROCEEDED TO PULL OVER, PUT THE CAR IN PARK, AND SHUT IT OFF. AFTER A FEW MINUTES I TURNED IT ON AGAIN AND ALL SEEMED FINE, THOUGH THE CAR WAS NOW SLOW MOVING AND LESS SMOOTH THROUGH SHIFTING. THE SAME THING OCCURRED 9 DAYS LATER, WITH THE VEHICLE RESPONDING EVEN MORE SLOWLY AFTERWARDS. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - OLEAN , NY

    THE CAR LOSES POWER WHILE DRIVING, THE WRENCH LIGHT COMES ON AND THEN I HAVE TO PULL OVER TO THE SIDE OF THE ROAD, IT HAS ALSO HAPPENED ON THE HIGHWAY WHICH IS SCARY? ALSO THE CAR SOMETIMES HAS AN IDLE PROBLEM, LIKE ITS TRYING NOT TO STALL, BUT CAUSES THE CAR TO JUMP A LITTLE WHILE AT STOP LIGHTS. ALSO WHEN I GET GAS, THE CAR DOES NOT WANT TO START, BUT IF I LEAVE THE CAR RUNNING WHILE GETTING GAS THE CAR IS FINE. *TR

    Source: NHTSA WEB SITE