MERCURY Complaints

WHILE DRIVING ON INTERSTATE AT 70 MILES PER HOUR, THE CAR JERKED AND THE CAR IMMEDIATELY DECELERATED. THE THROTTLE WARNING LIGHT CAME ON AND WE HAD TO MANEUVER THROUGH MULTIPLE LANES OF TRAFFIC TO GET TO THE SHOULDER. THE CAR WAS IDLING VERY ROUGH. PARKED THE CAR AND TURNED OFF THE IGNITION. RESTARTED THE CAR AND IT RAN FINE FOR 2 DAYS, WHEN IT OCCURRED AGAIN, THIS TIME WE WERE DRIVING AT 40 MILES PER HOUR. IT HAS SINCE OCCURRED 5 MORE TIMES, MOSTLY AT HIGHWAY SPEEDS, DURING RUSH HOUR. THIS HAS OCCURRED BOTH WITH THE AIR CONDITIONER RUNNING AND WHEN IT WAS OFF. WE HAVE COME VERY CLOSE TO BEING REAR-ENDED MULTIPLE TIMES, WE WERE NOT IN SAFE SITUATIONS AND THIS IS OUR ONLY VEHICLE. I AM UNABLE TO AFFORD A RENTAL CAR AND THE DEALERSHIP WILL NOT PROVIDE US WITH A SAFE VEHICLE. *TR

TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE. THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

I WAS TRAVELING ALONG, WITH MY DAUGHTER IN THE CAR, WHEN IT SEEMED TO JUST SHUT OFF. I WAS ONLY GOING 40MPH BUT IN A LINE OF TRAFFIC. I PULLED THE CAR OVER, IT WAS THEN I COULD TELL IT WAS SORTA STILL RUNNING. I COME TO FIND OUT LATER IT WENT INTO A SAFE MODE. SINCE THEN MY WIFE OR I HAVE BARELY DROVE IT. WE HAD A CLOSE FRIEND CHECK IT OUT AND IT IS THE THROTTLE BODY. I THEN DID SOME RESEARCH ONLINE AND COME TO FIND OUT IT SEEMS I'M NOT THE ONLY ONE WITH THIS PROBLEM. IS ANYONE OUT THERE MAKING FORD MOTOR COMPANY RESPONSIBLE FOR THIS? I CALLED THE DEALERSHIP, WHERE WE PURCHASED OUR VEHICLE NEW AND WAS TOLD THERE WAS NOTHING THEY COULD DO, UNLESS I PAID FOR THIS. I FEEL THIS IS UNFAIR! MY WIFE AND I PURCHASED THIS VEHICLE BRAND NEW WITH ONLY 8 MILES. WHY SHOULD WE BE PUNISHED FOR WHAT CLEARLY IS A DEFECT IN A FORD PRODUCT? PLEASE HELP. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT ATTEMPTED TO MAKE A LEFT TURN AND THE STEERING WHEEL MADE A LOUD NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC SUGGESTED CALLING THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. THE CURRENT MILEAGE WAS 158,000.

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE WRENCH WARNING SYMBOL ILLUMINATED AS THE VEHICLE BEGAN TO DECELERATE RAPIDLY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE WAS ABLE TO RESUME NORMALLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DETECT A TROUBLE CODE OR DUPLICATE THE PROBLEM. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

VEHICLE STALLS OUT , NO RPM'S, OVER $400 IN REPAIRS TO AN ITEM THAT SHOULD LAST A LIFETIME IN A VEHICLE, I UNDERSTAND THIS IS A COMMON PROBLEM IN FORD FUSION AND MERCURY MILAN'S. THE ELECTRONIC THROTTLE BODY SHOULD BE A RECALLED ITEM. THIS COULD CAUSE AN ACCIDENT IF VEHICLE STALLS ON A MAJOR HIGHWAY. *TR

2010 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO SUDDEN DECELERATION WHILE STEPPING ON GAS PEDAL. *SMD THE CONSUMER STATED EVEN THOUGH HE WAS STEPPING ON THE GAS PEDAL, THE VEHICLE WAS SHAKING AND LURCHING. THE VEHICLE WOULD NOT MOVE ANY FASTER. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THEY REPLACED THE THROTTLE BODY AND REPROGRAMMED THE PCM.

TL* THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR A MANUFACTURER'S VOLUNTARY RECALL OF THE SPEED CONTROL CABLE COLLAR REPLACEMENT HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE SUDDENLY ACCELERATED WHILE THE CONTACT APPLIED THE BRAKE. THE ENGINE RPMS ALSO INCREASED TO 4000. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THEY COULD NOT DUPLICATE THE FAILURE AND THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 125,263. UPDATED 10/30/13*LJ THE CONSUMER STATED THE VEHICLE WAS TAKEN TO ANOTHER DEALER AND WAS REIMBURSED THE AMOUNT CHARGED FOR CLEARING THE VALVE OF CARBON. THE CONTRAL CABLE WAS DAMAGED AND WAS REPLACED. THE VEHICLE WAS REPAIRED. UPDATED 10/30/2013 *JS

AT DUSK ON SATURDAY SEPTEMBER14,2013 TRAVELING NORTH BOUND ON 6 LANE INTERSTATE I-55 IN FAR LEFT LANE AT 67 MPH WITH CRUISE CONTROL ON THE CAR BEGAN TO SLOW RPM RETURNED TO IDLING SPEED UNDER 800 RPM AND WAS UNRESPONSIVE TO ACCELERATOR PRESSURE. THE TRAFFIC WAS HEAVY AND I WAS LUCKY TO BE ABLE TO MOVE ACROSS LANES AND REACH THE SHOULDER BEFORE CAR HAD SLOWED TO 5 MPH. THE WRENCH LIGHT CAME ON. SHUT OFF THE CAR RESTARTED IT AND ACCELERATOR WAS RESPONSIVE BEGAN TO ACCELERATE TO MERGE BACK ON TO HIGHWAY AND AGAIN LOST POWER. SHUT OFF CAR AGAIN AND ACCELERATING VERY SLOWLY WAS ABLE TO REACH AN EXIT ABOUT 1 MILE AWAY BEFORE CAR AGAIN LOST POWER. CALLED FOR A TOW BACK HOME AS VEHICLE WAS UNSAFE. CAR TAKEN TO DEALERSHIP SEPTEMBER 16TH FOR REPAIR AND THE THROTTLE BODY NEEDED TO BE REPLACED. I LEARNED ON LINE THAT THIS SEEMS TO BE A COMMON PROBLEM WITH CERTAIN FORD AND MERCURY PRODUCTS BUT THERE HAS BEEN NO RECALL TO FIX THIS DEFECTIVE PART WHICH PUTS THE DRIVER AND PASSENGER IN GRAVE DANGER WHEN THE THROTTLE BODY MALFUNCTIONS .LUCKILY I WAS IN A FAIRLY POPULATED AREA AND CELL PHONE SERVICE WAS AVAILABLE. I FEAR WHAT COULD HAVE HAPPENED IF TRAFFIC HAD BEEN EVEN HEAVIER OR BEEN IN A MORE REMOTE AREA. THESE PRODUCTS SHOULD BE RECALLED AS THEY PRESENT A SERIOUS SAFETY ISSUES FOR DRIVERS. *TR

WHILE DRIVING ON THE MASSACHUSETTS TURNPIKE AT NIGHT THE HEADLIGHTS SHUT OFF WITH NO WARNING, NOTICE OR ANYTHING. NEVER HAD THIS HAPPEN BEFORE. SCARED US TO DEATH!!! WE IMMEDIATELY TURNED THE SIGNAL TO PULL OVER TO THE SHOULDER AND THEN THEY CAME BACK ON. ABOUT 2 MINUTES LATER THEY WENT OFF AGAIN. MY BOYFRIEND PULLED OVER TO THE SHOULDER AND TURNED ON THE HAZARD LIGHTS AND SHUT THE CAR OFF. WE THEN TURNED THE CAR BACK ON AND HAD NO HEADLIGHTS, JUST MARKER LIGHTS. BUT, IF YOU HELD THE STICK FOR THE HIGH BEAMS YOU COULD USE THOSE. THEN THE LIGHTS MIRACULOUSLY CLICKED ON AND STAYED ON FOR THE REST OF THE WAY HOME. THIS HAS BEEN A CONTINUOUS PROBLEM. AFTER MUCH RESEARCH I HAVE FOUND OUT IT IS THE LIGHTING CONTROL MODULE. APPROXIMATELY A $650 PART AND ABOUT $200 FOR LABOR. I CONTACTED FORD MOTOR COMPANY AND THEY DO NOT FEEL THAT THIS IS A SAFETY ISSUE AND ARE GOING TO DO NOTHING ABOUT IT!!! REALLY!!!! I AM PART OF A WEBSITE AND I GET NUMEROUS EMAILS FOR PEOPLE THAT HAVE THE SAME PROBLEM. I AM AFRAID TO DRIVE AT NIGHT BECAUSE I NEVER KNOW WHEN THE LIGHTS WILL WORK OR NOT. I DON'T WANT TO BLIND PEOPLE DRIVING BEHIND THEM AND IT JUST REALLY SUCKS THAT FORD DOES NOT THINK THAT DRIVING DOWN THE ROAD AT NIGHT WITH NO HEADLIGHTS IS NOT A SAFETY CONCERN.... WHY DOESN'T THE FORD EXECUTIVE TRY DRIVING HOME IN THE DARK WITH MY CAR AND SEE HOW HE LIKES IT. THEN WE WILL SEE IF IT IS A SAFETY ISSUE OR NOT, HUH?? *TR