MERCURY Complaints

The contact owns a 2009 Mercury Mariner. The contact stated while driving approximately 20-25 MPH, the power steering failed, and the steering wheel was difficult to maneuver. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with a power steering assist failure. The vehicle was not repaired and remained with the mechanic. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 147,377.

The contact owns a 2008 Mercury Mariner. The contact stated that while attempting to park the vehicle, the steering wheel suddenly became very difficult to turn in either direction and the message "Power Steering Fault" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified. The failure mileage was 168,000.

The contact owns a 2010 MERCURY Milan. The contact stated while reversing out of a parking spot, the steering wheel became difficult to turn. The vehicle was driven to the residence. The contact stated that the power steering assist fault warning light was displayed. The vehicle was not taken to a dealer to be inspected. The manufacturer was informed of the failure. The contact was informed that VIN was not under recall for the failure. The failure mileage was approximately 121,800.

The contact owns a 2010 Mercury Milan. The contact stated that his father was driving 35 MPH, and heard a beeping sound coming from the vehicle with an unknown warning light illuminated. The driver continued to drive the vehicle to his destination. The driver exited the vehicle and when he returned and started the vehicle the power steering was inoperable. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.

As I was driving the service power steering now was indicated on the dash and the steering got super tight and almost caused an accident.

2009 MERCURY MILAN. CONSUMER STATED THAT AFTER HAVING SAFETY RECALL REPAIRED THEY ARE STILL EXPERIENCING ISSUES RELATED TO THE SAFETY RECALL.

The power steering went out while I was driving in a parking lot. I replaced the rack and pinion and it went out again the day after I got it fixed. Warning lights saying fix power steering now and trac control are on. My mechanic can’t figure out why the power steering keeps going out and isn’t sure how to fix it.

Power steering went out while driving on the interstate. It will not engage at all.

The contact owns a 2009 Mercury Marnier. The contact stated that while driving at an unknown speed and making a turn at an intersection, the vehicle lost power steering assist. The contact stated that the instrument cluster was blank. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired in 2014 under NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 95,000.

The contact owns a 2009 Mercury Mariner. The contact stated while his mother in-law was driving approximately 35 MPH, the driver was turning into her work parking lot when the vehicle lost power steering assist with the power steering assist fault message displayed. The driver pulled the vehicle into the parking lot and parked the vehicle. After work the driver had the vehicle towed to her residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.