MERCURY Complaints

Power steering goes out at regular intervals. in the same type of issue as the following Recall notice 14S05/NHTSA Or the Electric assist system as bad.

The steering wheel locked up while turning at about 20 MPH. There were not any warning lights that illuminated before, during, or after the incident. This happened on two separate occasions spanning about 7 or 8 months apart. I was fortunate enough to have safely pulled off into the shoulder of the road on both occasions. I turned the vehicle off for about 2-3 minutes and started it back up and the power assisted steering worked again. If I was unable to pull off into the shoulder, it could have resulted in an accident involving another vehicle.

The contact owns a 2006 Mercury Mariner Hybrid. The contact stated while driving 65 MPH, the vehicle stalled. The contact stated the stop on the side warning message was illuminated. The contact was able to park on the side of the road and was able to restart the vehicle within 5 minutes. The contact stated he continued to experience the failure. The contact took the vehicle to an independent mechanic and was referred to a local dealer to diagnose the failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the radiator thermostat to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V526000 (Hybrid Propulsion System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 101,560.

I backed out of a parking space in a parking lot and turned the steering wheel left then as I put vehicle into "drive" my steering seemed to lock up and became extremely hard to turn. I kept attempting to turn wheel and suddenly it was easily turned again as normal. While I was driving home the power steering stopped working causing steering wheel to feel as if locked again and almost impossible to turn in any direction. I almost wrecked my vehicle and hit another vehicle on the road way but hit my brakes and continued to aggressively turn the wheel to missed the vehicle in front of me. I heard and felt a pop and then steering wheel was easily turned again. I barely missed the vehicle in front of me but I did hit the curb and a bicycle a pedestrian was holding next to him on sidewalk. He was able to jump out of the way and was fortunately unharmed. I stopped my vehicle and parked immediately. I called my husband and he came to get the vehicle and I drove his home. He had no problems driving vehicle home and power steering was working as normal but once he was close to pulling into the driveway, a warning message on dash read "service power steering now".... there were no warning of this problem what so ever and just suddenly happened. Very dangerous and I have read many many others have had same issue with exact make and model of 2010 mercury milan. Please add this issue with power steering to recall list so others don't get hurt. I hurt my neck & wrist when I hit that curb and bicycle. I also had to pay for bicycle I hit.. A code reader was put onto car the next day and gave codes C-1963 and C-1277 if that helps with the recall. Thank you for your time and concern in this matter and I apologize for any inconvenience.

The contact owns a 2004 Mercury Grand Marquis. The contact stated that she noticed a leak underneath her vehicle with the check engine and coolant warning lights illuminated. The contact had taken the vehicle to an independent mechanic where it was discovered that coolant had been leaking from a crack in the intake manifold. The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 150,000.

First issue: The headlights and door chime stay on after key is removed and lights are off causing battery to drain while vehicle is not being operated. Second issue: 50 amp ignition fuse blows randomly while car is in motion which causes a complete loss of power to the car including: braking power and power steering assist. The tilt steering being raised or lowered fixes the problem temporairly on occasion. A clicking sound from the lighting control module is heard when adjusting the tilt steering also

While driving on the highway my car just cut off in the middle lane. I was able to get into the emergency lane.

The contact owns a 2008 Mercury Grand Marquis. The contact stated that the wiring harness for the brake pedal sensor was faulty, causing the exterior brake lights to fail to illuminate. The failure almost caused a collision. The dealer was made aware of the failure and informed the contact to bring the vehicle in to be diagnosed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 60 MPH on the interstate, the power steering became inoperable. The power steering fault message was displayed. The contact pulled over, restarted the vehicle, and the power steering started to work as designed. The contact stated that the failure recurred without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 102,000.

I was pulled over for my BRAKE LIGHT being out. I went to the dealer and was charged $600 for a brake light assembly. My car has 35,636 miles on it, like new vehicle. Even though it is know defect Ford would not reimburse me for part. I was told it was out of warranty and NOT a saftey issue. I certainly believe that a brake light is a safety issue- especially since they have not replaced my driver side airbag. I think this part should have been recalled and I should be reimbursed. Thank you!