MERCURY Complaints

CAR GOING INTO "LIMP MODE" FOR NO APPARENT REASON. FEELS AS IF IT HAS STALLED. HAS HAPPENED ON HIGHWAY AT 65 MPH. CAR GOES "LIMP" NO POWER TO MOVE OFF HIGHWAY. HAS ALSO OCCURRED WHILE MAKING LEFT TURN IN FRONT OF TRAFFIC. CAR ALL BUT STALLS. *TR

6/26/2013 - DRIVING ON HEAVILY TRAVELED ROAD WITH CONGESTION. CAR STARTED LURCHING AND FELT LIKE IT WAS STARVING FOR FUEL. WRENCH SYMBOL LIT ON DASHBOARD. VEHICLE CONTINUED TO MOVE BUT AT A DRASTICALLY REDUCED RATE. ABLE TO PULL OVER WITH NEAR MISSES WITH ACCIDENT. STOPPED AND RESTARTED CAR, ALL INDICATORS WERE CLEARED AND WAS ABLE TO GET HOME. 6/27/2013 - SYMPTOMS HAPPENED AGAIN. *TR

DRIVING HIGHWAY SPEED AND VEHICLE STALLED, ALSO STALLED AFTER TAKING OFF FROM STOPPED POSITION. PULLED OFF OF THE SIDE OF THE ROAD AND TURNED ENGINE OFF AND WAS ABLE TO RESTART THE ENGINE. *TR

I WAS GOING DOWN THE EXPRESSWAY WHEN I GOT A WARNING AND A MESSAGE TELLING ME TO SAFELY STOP THE VEHICLE, AND I LOST POWER DOWN TO A CRAWL. I TOOK IT TO THE DEALER AND THEY SAID THIS WASN'T COVERED BY THE EXTENDED WARRANTY I PURCHASED EVEN THOUGH THEY SAID IT WAS PART OF THE POWER TRAIN .I EVEN CALLED FORD CUSTOMER SERVICE WARRANTY DIVISION AND THEY SAID IT WASN'T COVERED BUT IF IT WAS RECALLED THEY WOULD REFUND REPAIRS WITH RECEIPT.. I LOOKED ONLINE AND THERE ARE LOTS OF COMPLAINTS OF THIS PART GOING BAD AND REPLACED BY A UPDATED VERSION THAT WILL HOLD UP BETTER FOR THIS GAS/ELE. MOTOR. I BELIEVE THEY SHOULD RECALL THIS PART AND COVER IT UPON REPLACEMENT. THE COST ESTIMATE WAS $670! *TR

I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN MY VEHICLE PULLS N HESITATES TO GO, AS I LOOK IN MY DASH A LITTLE WRENCH POPS UP.. MY CAR LOST ALL IT'S POWER AND WOULD NOT GO. I SET ON MY HAZARDS AND TURN MY VEHICLE OFF AND BACK ON AND IT WAS FINE.. I CALL THE MERCURY DEALERSHIP AND SHE TELLS ME AS LONG AS THE WRENCH DID NOT POP UP WITH A CHECK ENGINE SIGN I WAS FINE. WELL WEEKS GO BY MY VEHICLE WAS FINE, THEN OUT OF THE BLUE IT DOES THE SAME THING, WRENCH POPS UP IN THE DASH AND MY VEHICLE GOES IN LIMP MODE... MIND YOU THIS STRIKES WITHOUT WARNING AND IS VERY DANGEROUS! THERE IS NO INDICATION WHEN AND HERE IT WILL HAPPEN. I TAKE IT TO THE PLACE I'VE ALWAYS TAKEN MY VEHICLES AND THEY TELL ME IT'S FINE, NO CODES IN THE DIAGNOSTICS..SO I PICK MY VEHICLE UP, TWO WEEKS LATER MY CAR STALLS OUT WITH A WRENCH AND A CHECK ENGINE LIGHT. I'VE ALMOST BEEN SLAMMED FROM BEHIND TWICE. I TAKE IT TO THE DEALERSHIP AND THEY ARE TRYING TO CHARGE ME 389.00 TO FIX A PROBLEM THAT HAS OBVIOUSLY BEEN A MANUFACTOR ERROR. THIS BY FAR IS NOT A PREVENTIVE MAINTENANCE ISSUE, THIS IS BY FAR A DANGEROUS SITUATION. *TR

WAS DRIVING ON HIGHWAY AND SUDDENLY THE CAR LOST POWER AND THE WRENCH ICON SHOWED ON THE DASHBOARD. IT WAS LIKE TAKING ONE'S FOOT OFF THE GAS PEDDLE. HAD TO GET CAR TOWED. THE FAULT WAS THE THROTTLE PART #DS7Z9E926D THERE WERE 2 OTHER CARS AT THE FORD DEALER WAITING FOR THE SAME BACKORDERED PART TO ARRIVE. I NEVER SAW 3 CARS AT A DEALER WITH THE SAME PROBLEM AT THE SAME TIME. THE PART BEING BACKORDERED IN A LEADING INDICATOR THE QUANTITY OF THE PART BEING REPLACED IS RUNNING HIGH. *TR

CAR STALLED MULTIPLE TIMES AND WENT INTO WHAT THE DEALERSHIP CALLS LIMP MODE. I WAS INFORMED I HAVE A BAD THROTTLE BODY AND MOTOR ASY - [DS7Z9E926A], IT IS MY UNDERSTANDING THERE IS A NATIONWIDE BACK ORDERED ON THIS PART. THE VEHICLE IS USED PRIMARILY ON THE FREEWAY AT SPEEDS IN EXCESS OF 65 MILES PER HOUR. IT IS MY UNDERSTANDING THERE HAS ONLY BEEN A FEW HUNDRED COMPLAINTS. I WISH TO ADD ONE MORE TO THE LIST. I AM BEING TOLD NO ETA ON WHEN FORD WILL GET THE BACK ORDER OF PARTS CLEARED UP. 6 ? 8 WEEKS WITHOUT MY PRIMARY VEHICLE. *TR

DRIVING MY 2010 MILAN AT A SPEED OF 50MPH, I FELT A SUDDEN SHAKE AND LOSS OF ENGINE POWER. THE CAR SLOWED DOWN AND I WAS ABLE TO GET TO THE SIDE OF THE ROAD AFTER SLOWING DOWN ONE WAY TRAFFIC BEHIND ME. THE ENGINE & WRENCH LIGHT CAME ON AND FELT LIKE THE CAR WAS GOING TO AUTOMATICALLY SHUT OFF, I QUICKLY TURNED OFF MY IGNITION. I WAITED 10 MINS AND THE CAR STARTED, MADE IT ALMOST TO MY HOUSE UNTIL IT GAVE OUT ON ME AGAIN, AND AGAIN. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR 7 MO AGO (USED), AND THEY SAID TO BRING IT IN. I HAD PREVIOUSLY COMPLAINED TO THE DEALER AFTER 2 DAYS OF PURCHASE THAT THE CAR WAS VIBRATING, WHICH THEY LOOKED AT IT AND SAID IT WAS OK. IM SURPRISED THEY DIDN'T PAY ATTENTION TO THIS THE FIRST TIME AROUND. I WILL BE BRINGING MY CAR TO MY MECHANIC TO HAVE IT CHECKED. NOT SURE WHAT HE WILL SAY OR FIND, BUT I WILL UPDATE THIS INFO. I HOPE THE MANUFACTURER WILL READ THIS INFO AND SEE THAT THERE IS OBVIOUS A BIG PROBLEM WITH THIS. TOO MANY COMPLAINTS, NOW SOMETHING HAS TO BE DONE! I DON'T FEEL SAFE IN MY OWN CAR NOW... *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE BEGAN TO VIBRATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT STATED ON ANOTHER OCCASION THE VEHICLE STALLED WHILE DRIVING APPROXIMATELY 50 MPH. THE ENGINE AND WRENCH WARNING LIGHTS ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. *TR

VEHICLE RANDOMLY SPUTTERS THEN THE THROTTLE COMPLETELY STOPS WORKING (DANGEROUS CONDITION AT SPEED) AND I HAVE TO COAST TO THE SIDE OF THE ROAD WHILE IT IS CONSTANTLY SPUTTERING AND THEN HAVE TO PUT IT IN PARK, TURN OFF THE IGNITION AND THEN TURN IT BACK ON WHICH APPEARS TO RESET IT. TOOK IT TO DEALERSHIP OVER A MONTH AGO AND THEY ARE STILL WAITING FOR THE PART (ON BACK ORDER). CALLED FORD AND THEY FINALLY FILED A CASE NUMBER, BUT STILL COULD NOT GIVE ME A DATE FOR WHEN THE PART WILL BE AVAILABLE. FYI YESTERDAY IT HAPPENED ABOUT 7 TIMES GOING TO WORK AND ANOTHER 6 ON THE WAY HOME. *TR