MERCURY Complaints

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT AFTER SHIFTING INTO DRIVE, A LOUD NOISE EMITTED OUTSIDE OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT PASSENGER'S SIDE TIRE EXPLODED DUE TO THE FRACTURED COIL SPRING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE BOTH FRONT COIL SPRINGS WERE REPLACED. ALSO, THE FRONT PASSENGER'S SIDE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

WHILE DRIVING THE VEHICLE, THE DRIVER'S SEAT WILL MOVE BACKWARDS TO THE "EASY EXIT" POSITION WITHOUT WARNING. IT DOES THIS WHENEVER THE VEHICLE IS JARRED FROM ROAD CONDITIONS OR WHEN THE DRIVER'S KNEE BUMPS THE IGNITION. THIS HAPPENS AT LOW AND HIGH SPEEDS. MY WIFE IS SHORT AND THIS DEFECT MOVES HER OUT OF REACH OF THE BRAKE PEDAL. THIS HAPPENS NEARLY EVERY TIME WE DRIVE THE VEHICLE. THIS IS EXTREMELY DANGEROUS AND NEEDS TO BE RECALLED AND FIXED. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING LOT AT 3 MPH, SHE ATTEMPTED TO ENGAGE THE BRAKES BUT THEY FAILED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE ABS AND THE CHECK BRAKE WARNING LAMP ILLUMINATED. ALSO, THE CONTACT STATED THAT SHE HAD TO CRASH INTO A TREE IN ORDER TO STOP THE VEHICLE. NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 104,000. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS WERE ACTIVATED AND THEN FAILED TO ILLUMINATE. THE CONTACT ENGAGED THE HIGH BEAMS IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE HEADLIGHT HOUSING WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNAVAILABLE.

2003 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO VEHICLE HEADLIGHTS MALFUNCTION. *SMD THE CONSUMER STATED WHILE DRIVING AT NIGHT ON A DARK ROAD, THE HEADLIGHTS WENT OUT. THE LIGHTS WOULD NORMALLY COME ON AUTOMATICALLY BY A SENSOR WHEN IT WAS DARK. THE CONSUMER STATED HE WAS UNABLE TO TURN THEM ON MANUALLY. THE COST TO REPAIR THE PROBLEM WAS $781.74, IN WHICH ONLY THE DEALER COULD REPAIR. THE CONSUMER STATED A SENSOR WENT BAD.

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE REAR DIFFERENTIAL MADE A POPPING SOUND. THE CONTACT STATED THAT WHILE IN REVERSE, THE POPPING SOUND WAS LOUDER. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC NOTICED A LEAK IN THE REAR DIFFERENTIAL AND STATED THE REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE REAR DIFFERENTIAL REPLACED. THE FAILURE MILEAGE WAS 240,000.

MY WIFE WAS DRIVING DOWN THE STREET IN OUR MERCURY MARINER WHEN IT SUDDENLY WENT FROM 30 TO 0 MPH FOR NO REASON. HER FOOT WAS ON THE ACCELERATOR WHEN IT SUDDENLY SLOWED TO A STOP, RIGHT IN THE MIDDLE OF THE ROAD. WHEN SHE TRIED TO DRIVE IT AGAIN THE POWERTRAIN ALARM WAS ON SO WE HAD IT TOWED TO THE DEALER. FORD MECHANICS FOUND IT TO BE AN INTERNAL SHORT IN THE THROTTLE BODY AND REPLACED IT. UNBELIEVABLY, WE HAD TO PAY $342.47, AFTER FORD REFUSED TO DO THE REPLACEMENT OF AN INTEGRAL PART OF THE ENGINE EVEN THOUGH THE POWERTRAIN WARRANTY WAS STILL IN EFFECT AND IT WAS A POWERTRAIN ALARM. NOT ONLY DO I BELIEVE THIS REPAIR SHOULD HAVE BEEN PAID BY FORD UNDER THE WARRANTY, BUT I BELIEVE WE WERE FORCED TO CORRECT A DANGEROUS DEFECT THAT SHOULD HAVE HAD A RECALL, AS MANY OTHERS HAVE HAD THIS SAME PROBLEMS WITH THEIR FORD PRODUCTS AND IT IS EXTREMELY DANGEROUS FOR A CAR TO COME TO A SUDDEN HALT FOR NO REASON. *TR

VEHICLE MAINTAINED AND ACCELERATED SPEEDS WHILE ON LEVEL GROUND WITH NO CRUISE CONTROL ENGAGED AND FOOT OFF OF THE PEDAL. DEPRESSING THE BRAKE SLOWED THE CAR DOWN, HOWEVER RPMS WERE STILL PUSHING 3.5X1000 ACCORDING TO THE INSTRUMENT PANEL. TURNING CRUISE CONTROL ON/OFF SEEMED TO FIX IT. UPON STARTING THE ENGINE, CAR IDLES EXTREMELY HIGH UPWARDS OF 2.75-3.00X1000 RPM'S. TURNED CRUISE CONTROL ON AND OFF THEN I HEARD A CLICK...THEN POWER CYCLED THE ENGINE AND NORMAL RPM'S SINCE. HOWEVER CRUISE CONTROL DOES NOT WORK ANYMORE. *TR

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVING 35 MPH. THE CONTACT NOTICED FLUID LEAKING FROM UNDERNEATH THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE IT WAS FOUND THAT THERE WAS A COOLANT LEAK. THE MECHANIC STATED THAT THERE WERE THREE CRACKS ON THE INTAKE MANIFOLD. THE MECHANIC REPLACED THE INTAKE MANIFOLD. THE FAILURE MILEAGE WAS 132, 208. UPDATED 05/29/13*LJ UPDATED 06/13/2013 *JS

I WAS PULLING INTO MY WORK PARKING LOT WHEN THE TRANSMISSION SUDDENLY STOPPED ENGAGING. I HAD TO PUSH THE VEHICLE INTO A SPACE. MECHANIC CONFIRMS I NEED A NEW TRANSMISSION. I DISCOVERED THAT THERE IS A KNOWN ISSUE WITH THE TRANSMISSION OF THIS VEHICLE, I CALLED MERCURY/FORD AND HAD TO REFERENCE THE CASE # MYSELF FOR THEM TO FIND IT. THE CUSTOMER SERVICE REPRESENTATIVE CONFIRMED THAT MY VEHICLE MET THE SPECIFIC REQUIREMENTS FOR THE CUSTOMER SATISFACTION PROGRAM (CSP: 09B10) - ALL THE WAY DOWN TO A SPECIFIC MANUFACTURING PLANT UP TO A SPECIFIC MONTH AND DATE BUT BECAUSE THEY STOPPED HONORING THOSE IN 2011 I AM NOT ELIGIBLE. I AM THE 2ND OWNER OF THIS VEHICLE AND HAD NO WAY TO KNOW THIS WAS A HAZARD, NOT WAS THE DEALER AWARE AS FORD/MERCURY HAD APPARENTLY REMOVED THE CSP NUMBER FROM THE FILES ONCE IT EXPIRED. THIS IS PROVEN BY THE FACT THAT FORD/MERCURY'S OWN REPRESENTATIVE DIDN'T' SEE IT LINKED TO MY VEHICLE, I HAD TO MENTION IT SPECIFICALLY AND THEN SHE CONFIRMED THAT IT DID APPLY TO MY VEHICLE AND WAS UNASSOCIATED WITH IT AT EXPIRATION. AS SUCH, THERE IS NO WAY TO KNOW WHETHER THIS WAS ADDRESSED OR EVEN AN ISSUE. MY CONCERN IS HAD IT BEEN 20 MINUTES EARLIER THAT THE TRANSMISSION WENT OUT, MY 3 1/2 YEAR OLD DAUGHTER AND I WOULD HAVE BEEN GOING HIGHWAY SPEEDS ON A 6 LANE HIGHWAY!! VERY DANGEROUS! FORD/MERCURY SHOULD HAVE TO RECALL THIS ITEM, WHICH IS CLEARLY A KNOWN MANUFACTURING ISSUE. I SHOULD NOT HAVE TO PAY $2000 TO FIX SOMETHING THAT THEY DID INCORRECTLY FROM THE FIRST AND POSES A GREAT SAFETY RISK! *TR