MERCURY Complaints

MY DAUGHTER AND I WERE REAR ENDED AND OUR 2005 MERCURY GRAND MARQUIS GS AIRBAGS NEVER DEPLOYED IN SPITE OF BEING HIT THREE TIMES BY A DELIVERY DRIVER WITH A BOX TRUCK AT THE INTERSECTION OF PEMBROKE AND DIXIE HIGHWAY IN HOLLYWOOD. I JUST LEARNED ON NATIONAL TV THAT FORD OBTAINED FAKE AIRBAGS FROM SUPPLIERS IN CHINA. IF THIS IS OR ISN'T TRUE, SHOULD FORD COMPENSATE US IN SOME WAY? *TR

TL* THE CONTACT OWNS A 2009 MERCURY SABLE. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE, THE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED, CAUSING THE CONTACT TO CRASH INTO A CURB AS THE VEHICLE WENT AIRBORNE. THE VEHICLE LANDED IN AN EMBANKMENT AND THEN STALLED. A PASSENGER SUSTAINED HEAD INJURIES AS A RESULT. THE VEHICLE HAD NOT YET BEEN DIAGNOSED FOR THE ACCELERATOR FAILURE. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.

MY DRIVER'S SIDE INSIDE DOOR HANDLE BROKE. I WAS TRYING TO GET OUT OF THE CAR AFTER PARKING IT BUT COULDN'T. I HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR USING THE OUTSIDE DOOR HANDLE. THIS IS A REAL SAFETY PROBLEM AND SINCE THIS ISN'T AN ISOLATED EVENT, (NOTICE THE NUMBER OF COMPLAINTS AND THE NUMBER OF MULTIPLE REPAIRS/REPLACEMENTS) FORD SHOULD REPLACE THEM OR UPGRADE THEM TO SOMETHING MORE RELIABLE. AT SOME POINT SOMEONE WILL BE INJURED OR WORSE BECAUSE THEY WEREN'T ABLE TO EXIT THEIR CAR QUICKLY. *TR

TL* THE CONTACT OWNS A 2009 MERCURY SABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE SUDDENLY ACCELERATED, CRASHING INTO AND EMBANKMENT AND CONTINUING INTO A GOLF COURSE. THE CONTACT SUSTAINED LACERATIONS FROM THE CRASH. THE FRONT PASSENGER'S HEAD IMPACTED THE WINDSHIELD, RESULTING IN A CONTUSION. IN ADDITION, THE PASSENGER SUSTAINED LACERATIONS AND BRUISES TO THE ARMS AND LEGS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.

THIS IS THE THIRD CONSECUTIVE MERCURY GRAND MARQUIS I'VE OWNED THAT HAS DEVELOPED A PEELING PAINT PROBLEM (ALL PURCHASED NEW). ONE INSTANCE OF THIS I COULD CHALK UP TO LUCK OF THE DRAW, A RANDOM DEFECT. BUT THREE AUTOMOBILES, SAME MAKE, WITH THE SAME PROBLEM? THIS DEFIES THE LAWS OF RANDOM CHANCE AND INDICATES AN ONGOING QUALITY CONTROL PROBLEM WITH THESE VEHICLES. THIS 2008 MODEL MERCURY GRAND MARQUIS WAS PURCHASED NEW AND HAD ABOUT 55,000 MILES ON THE ODOMETER WHEN I NOTICED THE PEELING PAINT. THERE IS NO REASON ? BEYOND SHODDY QUALITY CONTROL ? THAT THIS KIND OF PAINT PROBLEM SHOULD BE OCCURRING ON A FIVE-YEAR-OLD CAR. THERE IS EVEN LESS REASON ? BEYOND SHODDY QUALITY CONTROL ? THAT IT SHOULD OCCUR ON THREE CARS OF THE SAME MODEL. INTERNET SEARCHES INDICATE THIS IS A FAIRLY COMMON PROBLEM WITH THESE VEHICLES ? AGAIN REFLECTING SHODDY QUALITY CONTROL BY FORD. ONE WOULD THINK, OVER THE 10 YEARS THAT THIS PROBLEM HAS OCCURRED WITH MY GRAND MARQUIS MODELS, THAT FORD WOULD HAVE TAKEN STEPS TO RESOLVE THE SITUATION. APPARENTLY NOT. THEY HAVEN'T EVEN BOTHERED TO RESPOND TO MY LETTER TO THEIR CUSTOMER CARE (?) DEPARTMENT. *TR

I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "THROTTLE BODY" THAT WAS BAD ON THE OTHERS. IT IS VERY DANGEROUS, WHATEVER IT IS. ALSO THIS CAR HAS ROLLED THE WINDOWS DOWN BY ITSELF, WHEN I HAVE BEEN IN A STORE. IT WAS RAINING AND WHEN I CAME OUT BOTH MY FRONT WINDOWS WERE DOWN, AND INTERIOR WAS WET. THEY WERE UP , SINCE IT WAS RAINING,WHEN I LOCKED IT AND LEFT. *TR

2010 MERCURY MILAN. CONSUMER STATES TWICE WHILE DRIVING VERY SLOWLY WHILE TOUCHING THE BRAKE, HIS RIGHT FOOT ALSO TOUCHED THE ACCELERATOR, GOING VERY SLOWLY WITH EQUAL PRESSURE ON BOTH PARTS, HE HAD AN ACCIDENT *TGW

WHEN GOING FROM REVERSE TO DRIVE, MY 2008 MERCURY MARINER THAT I BOUGHT BRAND NEW, CATCHES AND LURCHES FORWARD. IT HAS LESS THAN 45,000 MILES ON IT. I'VE COME CLOSE SEVERAL TIMES, TO HITTING CARS PARKED NEXT TO ME. IT ALSO HAPPENS AT STOP SIGNS/LIGHTS. WHEN I TAKE MY FOOT OFF THE BRAKE, IT DOES NOT ACCELERATE IMMEDIATELY AND LURCHES FORWARD WHEN IT CONNECTS. IT HAS SPRAYED FLUID ALL OVER MY ENGINE AND LEAKED ALL OVER OUR DRIVEWAY. IT'S UNDER WARRANTY SO I TOOK IT TO OUR FORD DEALER WHO SAID, YES, IT'S COVERED UNDER WARRANTY, BUT THAT'S JUST THE TRANSMISSION PROBLEMS. IT DOES NOT COVER ALL OF THE COSTS FOR THE PARTS THEY NEED TO DISCONNECT AND MOVE OUT OF THE WAY TO FIX IT. I WAS TOLD IT WOULD $700 FOR A KNOWN PROBLEM THAT THEY NEED TO FIX FREE OF CHARGE. WILL NOT BUY ANOTHER FORD PRODUCT AGAIN AND THAT IS SAYING A WHOLE LOT BECAUSE FORD/MERCURY HAS BEEN MY CAR OF CHOICE FOR THE LAST 15 YEARS. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT 27 MPH, THE VEHICLE SLAMMED TO A STOP AND CAUGHT ON FIRE. THE CONTACT STATED THAT VEHICLE MADE A SLAMMING START BEFORE CATCHING ON FIRE. THE FIRE STARTED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE HAD NOT BEEN INSPECTED HOWEVER, THE FIRE DEPARTMENT DETERMINED THAT THE FIRE WAS CAUSED BY MECHANICAL FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 128,000.

I GOT INTO MY MOUNTAINEER AND NOTICE A FAMILIAR RUMBLE. MY WHEEL BEARINS WENT BAD AGAIN! I WILL BE REPLACING THESE FOR THE 4TH TIME NOW. THIS IS ON TOP OF HAVING TO HAVE THE TRANSMISSION REBUILT TO THE TUNE OF $3700. I LOVE TO DRIVE THIS CAR BUT IT CONSTANTLY NEEDS REPAIRS AND THE REPAIRS NEED REPAIRS. I CAN NOT AFFORD A NEW CAR BUT I CAN'T KEEP FIXING THIS ONE!!! I HAVE ALSO HAD TO REPLACE THE INTAKE MANIFOLD ONLY TO FIND OUT FORD HAD A FLY BY NIGHT LAW SUIT AND NEVER NOTIFIED PEOPLE TO HAVE THERE INTAKES CHECKED SO THAT WAS ANOTHER $300 JUST FOR THE PART. I THINK FORD SHOULD HELP US OUT THAT HELPED THEM OUT. *TR