MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY SABLE. THE CONTACT STATED THAT WHILE AT A STOP SIGN THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT SHIFTED INTO THE NEUTRAL IN ORDER TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO SHIFT BACK INTO DRIVE WHERE THE VEHICLE RESUMED NORMAL FUNCTION. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 152,500.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH THE VEHICLE STARTED TO SHAKE VIOLENTLY AND THEN STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSE THAT THE THROTTLE BODY ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE WRENCH SYMBOL ILLUMINATED ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURRED.THE FAILURE MILEAGE WAS 52,277 AND THE CURRENT MILEAGE WAS 55,000. UPDATED 12/10/12 *CN UPDATED 12/17/12

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STARTED THE IGNITION WITH THE BRAKE PEDAL DEPRESSED AND SUDDENLY THE VEHICLE UNINTENDEDLY ACCELERATED WHEN THE GEAR LEVER WAS SHIFTED INTO DRIVE. THE BRAKE PEDAL WAS ENGAGED NUMEROUS TIMES AND THE VEHICLE FAILED TO SLOW DOWN AND CRASHED INTO THE NEARBY GARAGE AND ALSO CRASHED INTO A PARKED VEHICLE. A POLICE REPORT WAS FILED OF THE INCIDENT. THE DRIVER SUSTAINED INJURY TO THE LEFT KNEE. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE UNINTENDED ACCELERATION MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND APPROACHING A TRAFFIC STOP. THE BRAKE WAS DEPRESSED WHEN THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD ERRONEOUSLY. THE VEHICLE CAME TO A STOP AFTER THE BRAKES WERE APPLIED REPEATEDLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO MECHANIC WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE BRAKE MALFUNCTION RECURRED. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR FURTHER DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 60 MPH THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO SPUTTER AND THEN STALLED. THE VEHICLE WAS RESTARTED AND TAKEN TO A DEALER FOR DIAGNOSIS. THE DEALER INFORMED THE CONTACT THAT THE DISTRIBUTOR SHORTED OUT CAUSING IT TO MELT AND SPIKED VOLTAGE TO THE POWER TRAIN CONTROL MODULE DESTROYING IT. AS A RESULT, ALL THE DISTRIBUTORS AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ALSO, THE DEALER STATED THAT THE MANUFACTURER HAD DEVELOPED A KIT TO HELP RESOLVE THE FAILURE IN THE POWER TRAIN CONTROL MODULE. THE FAILURE AND CURRENT MILEAGE WAS 107,000. UPDATED 11/27/12 *CN UPDATED 12/10/12

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT ATTEMPTED TO ENGAGE THE HEADLIGHTS HOWEVER, BOTH HEADLIGHTS FAILED TO ILLUMINATE. THE HAZARD LIGHTS WERE ACTIVATED IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE HEADLIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE MANUFACTURED PART BEING ON A MASSIVE BACK ORDER. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNCERTAIN WHEN THE PART WOULD BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. ..UPDATED 11/14/12 *BF UPDATED 11/16/2012 *JS

RELEVANT INFORMATION---ENGINE WAS REPAIRED ON SEPT. 9/10, 2012 SAME MORNING AS THE ACCIDENT--CAR WAS DRIVEN TO BANK BUT AS I WAS LEAVING I COULD NOT PUT CAR INTO REVERSE. A GENTLEMAN PASSERBY WAS ABLE TO PUT IT INTO REVERSE WITH EFFORT AND A LOUD NOISE IN THE GEARS. I PROCEEDED TO MY EXERCISE CLASS WHICH LASTED ONE HOUR. HAD NO TROUBLE WITH REVERSE GEAR THIS TIME. ABOUT 1/2 HOUR LATER I WAS TURNING INTO A PARKING LOT AND IN A MATTER OF MINUTES THE ENGINE STARTED REVVING UP AND SHOT FORWARD ON ITS OWN, WENT OVER A CURB & SIDEWALK AND CRASHED INTO A BRICK WALL AT HIGH SPEED. THE AIR BAGS WENT OFF AND WITH EFFORT I WAS ABLE TO OPEN THE FRONT DOOR. I HAD MINOR INJURIES--NOSE, CUT ON ELBOW, BANGED UP KNEES. THE ENGINE OF THE CAR KEPT ROARING FOR POSSIBLY 15 MINUTES UNTIL SOMEONE CUT THE CABLE TO THE BATTERY. THE POLICE REPORTED THAT I HAD STEPPED ON THE GAS INSTEAD OF THE BRAKE WHICH WAS TOTALLY FALSE. I REMEMBER DISTINCTLY THINKING--THERE'S SOMETHING TERRIBLE WRONG WITH MY CAR. THE INSURANCE COMPANY WAS NOT INTERESTED IN PURSUING THE CAUSE WHICH MAY HAVE BEEN RELATED TO THE REPAIR DONE ON THE ENGINE. THEY CALLED THE CAR A TOTAL LOSS. *TR

HEATER/AC FAN CONTINUOUSLY STOPS WORKING. I FIRST REPLACED THE MOTOR RESISTOR IN AUGUST 2012. IT WORKED FOR 2 WEEKS WHEN IT BROKE FOR THE 2ND TIME. I WENT TO FIX IT AGAIN, ONLY TO FIND OUT IT STOPS WORKING AGAIN AFTER 2 MORE WEEKS.IT IS NOW OCTOBER AND THE MOTOR RESISTOR BROKE 2X AND NOW THE MOTOR BLOWER IS COMPLETELY GONE. NO AC/HEATER. THE TEMPERATURE IN NY IN OCTOBER IS NOT COMPLIANT WITH NO HEATER. THIS IS RIDICULOUS. BROKE 3XS IN A SPAN OF 6 WEEKS OR SO. *TR

THROTTLE GOT STUCK AND CAR CONTINUED TO ACCELERATE ON ITS OWN AND NOW ITS A CONSTANT PROBLEM EVERY TIME I DRIVE THE CAR I CAN GET IT TO STOP MOMENTARILY BY QUICKLY APPLYING PRESSURE TO THE GAS PEDAL WHERE IT WILL STOP ACCELERATING FOR A MOMENT BUT ONCE THE RPMS DROP AS LOW AS THEY ARE GOING TO GO IT STARTS ACCELERATING ALL OVER AGAIN WHEN IN PARK IT REVS OUT AT UP TO 5000 RPMS I KNOW YOU ARE ALREADY AWARE OF THIS PROBLEM IN THE 05 & 06 MODELS BUT I HAVEN'T SEEN ANYTHING ABOUT 04'S ALSO EVERYTHING I'VE RESEARCHED SAYS ITS THE CRUISE CONTROL CABLE BEING DISCONNECTED WHICH WAS THE FIRST THING I CHECKED AND MINE IS STILL CONNECTED. *TR

GAS PEDAL WENT ALL THE WAY TO THE FLOOR AND WOULD NOT RELEASE. I KEPT HITTING THE PEDAL TO TRY AND RELEASE IT FOR ABOUT 2 MILES. I KEPT MY FOOT ON THE BRAKE TO TRY AND SLOW THE CAR DOWN, BUT THAT DIDN'T HELP. THE FLOOR MAT WAS NOT UNDER THE PEDAL BECAUSE IT IS TOO SHORT TO REACH IT. AFTER HITTING THE PEDAL AS HARD AS I COULD NUMEROUS TIMES IT RELEASED. *TR