MERCURY Complaints

CAR SUDDENLY ACCELERATED. I TRAVELING UNDER 30 MPH CAR BEGAN ACCELERATING ON IT'S OWN! I BRAKED AND RPM'S CONTINUED REV-VING AT 3000. PUT CAR IN NEUTRAL- DID NOT STOP REV VING. PLACED IN PARK- SAME THING. TURNED IT OFF- SAME THING WHEN THE LIGHT TURNED GREEN I PUT THE CAR IN DRIVE AND IT PEELED AWAY. AT THAT TIME I TAPPED THE GAS AND THE PROBLEM CORRECTED ITSELF. THIS WAS THE THIRD INCIDENT OF SUDDEN ACCELERATION. FIRST TIME IN JUNE OF 2012- MY MECHANIC CLEANED THE THROTTLE. HOWEVER, THIS TIME I TOOK IT TO A FORD DEALERSHIP AND THE CULPRIT WAS A BROKEN CRUISE CONTROL CABLE. FORD/MERCURY NEEDS TO WARN CONSUMERS TO GET THE CRUISE CONTROL CABLES CHECKED! CAN PROVIDE DOCUMENTATION FROM THE DEALERSHIP IF NEEDED. *TR

TL* THE CONTACT OWNS A 2005 MERCURY MONTEGO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE CHECK ENGINE AND TRANSMISSION LIGHT ILLUMINATED AND IMMEDIATETLY AFTER THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSTIC TEST WHO DIAGNOSED THAT THE MECHATRONICS UNIT NEEDED TO BE REPLACED. THE DEALER REPLACED THE MECHATRONICS UNIT BUT THE STALLING CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 40,525.

DRIVER WAS PULLING INTO A PARKING SPACE AT THE CAR DEALER. VEHICLE WAS ALMOST STOPPED WHEN IT SURGED FORWARD AND HIT THE CORNER OF THE DEALERSHIP OFFICE BUILDING.

THE BACK LIFT GATE IS CRACKED FROM THE BOTTOM OF THE WINDOW, AROUND THE SIDE OF THE MERCURY EMBLEM, ALL THE WAY DOWN. I'VE NOTICED THE SAME CRACKING ON ALMOST EVERY OTHER MOUNTAINEER ON THE ROADS, AND I SEE A HUGE NUMBER OF THE SAME COMPLAINT ON THE NHTSA WEBSITE. OBVIOUSLY THIS IS A DEFECT AND NEEDS TO BE RECALLED. *TR

WHEN LIFTING UP REAR WINDOW SECTION (TOP HALF OF REAR DOOR) THE HINGES BROKE CAUSING THE WINDOW AND IT'S FRAME TO FALL DOWN. WINDOW FRAME WAS BARELY HANGING BY PISTON SUPPORTS. *TR

I WAS DRIVING ALONG WHEN I COULD SMELL MY CAR GETTING HOT, SO I PULLED OVER AND SURE ENOUGH IT WAS OVERHEATING, BUT DID NOT SHOW INSIDE ON THE DASHBOARD, SO I HAD IT CHECKED AND THE PLASTIC HOUSING AROUND THE THERMOSTAT WAS CRACKED IN 3 PLACES, SO I SAY FIX IT ,THEY SAID IT WOULD BE 450.00, OK NO PROBLEM, THEN THEY CALLED BACK AND SAID THAT THE HOUSING WAS WELDED TO THE MANIFOLD AND THAT I WOULD HAVE TO REPLACE ALL FOR 1200.00 AND THAT THE HOUSING WASN'T MADE OF PLASTIC ANYMORE BECAUSE OF THIS PROBLEM. I THINK THIS SHOULD BE A RECALL AND FIXED FOR FREE. *TR

2010 MERCURY MILAN ENGINE SUDDENLY DIED ON AN URBAN INTERSTATE WITH SIMILAR SYMPTOMS OF RUNNING OUT OF FUEL, AND HAS DIED MULTIPLE TIMES SINCE. WRENCH LIGHT ILLUMINATED AS ENGINE DIED, BUT NO CHECK ENGINE LIGHT OR CODES APPEAR FOR DIAGNOSIS. MUST SHUT OFF ENGINE, THEN ABLE TO RESTART ENGINE. ENGINE DIES RANDOMLY AND IS NOT AFFECTED BY MOISTURE, TEMP, OR TIME DRIVEN. CONDITION IS HAZARDOUS ANYTIME ACCELERATION AND CONTROL ARE CRITICAL. WEBSITE ENTRIES INDICATE THIS IS A WIDESPREAD PROBLEM. TOOK INTO FORD DEALER ONCE FOR DIAGNOSIS AND DEALER REPLACED AIR FILTER, DID NOT FIX PROBLEM. THROTTLE BODY SUSPECTED CULPRIT, BUT NO DIAGNOSTIC CODES APPEAR. *TR

MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN PERFORMED ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 01I010000). *TR

I PULLED INTO A PARKING LOT AND HAD THE ENGINE RUNNING WHILE IT WAS STILL IN DRIVE. I HAD MY FOOT ON THE BRAKE PEDAL AND WAS LOOKING THROUGH THE CENTER CONSOLE TO FIND MY PHONE. AFTER FINDING MY PHONE, I SHUT THE VEHICLE OFF AND PULLED THE KEY OUT OF THE IGNITION. I RETURNED TO THE VEHICLE ROUGHLY 45 MINUTES LATER TO FIND THAT I HAD LEFT THE VEHICLE IN DRIVE AND IT HAD ALLOWED ME TO SHUT THE ENGINE OFF AND REMOVE THE KEY FROM THE IGNITION WHILE IT WAS STILL IN DRIVE. LUCKILY, THE PARKING LOT WAS LEVEL AND THE VEHICLE DID NOT ROLL AWAY. EVER SINCE THAT DAY, THE VEHICLE WILL ALLOW ME TO REMOVE THE KEY FROM THE IGNITION, REGARDLESS OF WHAT POSITION THE SHIFT LEVER IS, AS LONG AS THE ENGINE IS TURNED OFF. *TR

DURING EARLY MORNING TRAVEL, BOTH HEADLIGHTS STOPPED WORKING AT THE SAME TIME. AFTER RESTARTING THE VEHICLE THE HEADLIGHTS WORKED FINE FOR A WHILE, THEN SUDDENLY STOP WORKING AS YOU DRIVE. FORD DIAGNOSED TO BE LIGHTING CONTROL MODULE AND TO REPAIR IS ALMOST A THOUSAND DOLLARS. THIS MANUFACTURERS DEFECT IS COMMON FOR THIS YEAR AND MODEL VEHICLE AND IS VERY DANGEROUS!! HEADLIGHTS ARE A SAFETY NECESSITY AND THIS MANUFACTURER DEFECT IS ABOVE AND BEYOND ROUTINE MAINTENANCE! *TR