MERCURY Complaints

QUA DAUGHTER DRIVING BACK AND FORTH TO WORK, VEHICLE SPUTTERS AND LOSES ALL SPEED NO THROTTLE RESPONSE. HAS TO PULL OVER AND RESTART ENGINE THEN PROCEED WITH CAUTION. UNIT CUTS OFF EVERY 15 TO 20 MILES. FORD MECHANIC SAYS ITS THE THROTTLE BODY ASSEMBLY OF COURSE IT'S NOT UNDER WARRANTY. *TR

TL* THE CONTACT OWNS A 2003 GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH THE CONTACT NOTICED A GRINDING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT DRIVER AND PASSENGER SIDE WHEEL BEARINGS NEEDED TO BE REPLACED. THE WHEEL BEARINGS WERE REPLACED. AFTER THE REPAIR THE CONTACT NOTICED THE SAME GRINDING SOUND COMING FROM THE REAR OF THE VEHICLE. THE MECHANIC INSPECTED THE VEHICLE AGAIN AND STATED THE REAR DRIVER AND PASSENGER SIDE WHEEL BEARINGS WOULD HAVE TO BE REPLACED. THERE WAS A MANUFACTURER RECALL FOR THE REAR BEARINGS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

THE LOWER RETAINER SLIPPED OUT (RETAINER TABS ARE CRACKED)OF THE COLUMN DISCONNECTING THE STEERING WHEEL FROM THE LOWER STEERING SHAFT. OBVIOUSLY COULD NOT CONTROL DIRECTION OF AUTOMOBILE - WAS ABLE TO STOP WITHOUT AN EVENT. THE NEW ASSEMBLY 'FORD PART NUMBER 7W1Z-3C529-A' LOOKS TO BE MADE AS THE ONE CURRENTLY IN MY AUTOMOBILE. THIS WILL ALLOW THE SAME SCENARIO TO HAPPEN AGAIN! I MIGHT NOT BE SO LUCKY THE NEXT TIME! I HOPE THE REPLACEMENT ASSEMBLY ?FORD PART NUMBER 7W1Z-3C529-B? CORRECTS THIS PROBLEM FOR OUR LAW ENFORCEMENT SAFETY. PLEASE CORRECT THIS DEFECT FOR THE STANDARD MODELS. I AM REQUESTING A REVIEW AND RESOLVE BY FORD MOTOR CORPORATION PAYING TO CORRECT THIS SERIOUS DEFECT. THANKS FOR ATTENTION TO THIS MATTER. [XXX] P.S. MY AUTOMOBILE IS IN THE SERVICE DEPARTMENT OF TEAM FORD OF NAVASOTA, TEXAS. THERE PHONE NUMBER IS 936-825-2225 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 MERCURY MONTEGO. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE LUNGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE THROTTLE BODY MIGHT BE DEFECTIVE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 90,000.

THE HEADLIGHTS BECAME INOPERATIVE AND TURNED OFF WHILE TRAVELING DOWN THE ROAD. THE LIGHT CONTROL MODULE WAS FOUND FAULTY AND REPLACED. SEARCHING THE INTERNET REVEALED THIS IS A COMMON PROBLEM FOR THIS BASE MODEL CAR (FORD CROWN VICTORIA, MERCURY GRAND MARQUIS, AND MERCURY MARAUDER) AND NEEDS TO BE ADDRESSED AS A SAFETY ISSUE AS THE LOSS OF LIGHTS CAN CAUSE AN ACCIDENT. *TR

TL* THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THAT HE WAS ABLE TO MERGE TO THE SHOULDER OF THE ROAD, SHIFTED INTO NEUTRAL IN ORDER TO STOP THE VEHICLE. ONCE THE VEHICLE WAS TURNED BACK ON THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE SPEED CONTROL CABLE SNAPPED AND THREW THE VEHICLE INTO A FULL THROTTLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000. ..UPDATED 11/14/12 *BF UPDATED 11/19/2012 *JS

TL -THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THE TRANSMISSION COOLER WAS LEAKING AND CAUSED THE TRANSMISSION TO SHIFT IN AND OUT OF GEAR. THE VEHICLE WAS TAKEN TO A MECHANIC WHO INSPECTED THE VEHICLE AND WAS TOLD THE TRANSMISSION COOLER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED HE SHOULD TAKE THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS 59,000. RVK

THIS WOULD BE THE THIRD TOTAL ENGINE POWER SHUT-DOWN AT FREEWAY SPEEDS WITH NO LIMP-AWAY OPTION AFTER EXITING THE FREEWAY, REALIZED THAT WE WERE IN AN UNSAFE NEIGHBORHOOD [SO NOT A GOOD OPTION TO STOP AND CALL FOR TOW], TRIED MAPPING SURFACE STREET ROUTE TO SAFER AREA, BUT NAV SYSTEM SHOWED THE ONLY SURFACE STREET ROUTE TO TAKE US BACK HOME PUT US ON A STEEP, NARROW WINDING SECTION OF LAUREL CANYON - NO SAFE EXIT IF ANOTHER SHUT-DOWN. ALSO REALIZED WE COULDN'T USE RIVERSIDE THRU GRIFFITH PARK WHICH IS LOCKED AFTER DARK .. SO ZIG-ZAGGED NORTH AND WEST ABOUT 5 MILES BELOW 40 MPH KEEPING TO LIGHTED STREETS HOPING FOR SAFE PLACE OR UNREMEMBERED ROUTE. ENGINE REMAINED STABLE ONCE MORE, DROVE TOWARDS I-5 AGAIN ON LOS FELIZ (PAST THE GRIFFIN BAR ' AND A TOPLESS CLUB) .. REMEMBERED LOS FELIZ AHEAD HAD A LONG, SEPARATE ENTRANCE RAMP TO N/B I-5 . THE DRIVETRAIN ACCELERATED SMOOTHLY TO ~50 MPH, THEN WARNINGS / DRIVE TRAIN DIED AGAIN AT THE BOTTOM OF THE ON-RAMP .. HAZARDS ' AGAIN .. BUT WITH LESS MOMENTUM, HARDER TO FIND A WIDE-ENOUGH SPOT ON THE N/B OUTER SHOULDER ACROSS FROM S/END GRIFFITH PARK GOLF COURSE. WHEN MINIMAL SPOT FOUND STOPPED / PARKED / SHUT DOWN AND RESTARTED AGAIN, ENGINE STARTED AND IDLED SMOOTHLY, NO WARNING LIGHTS REMAINED ON. NOW ABOUT 10:15PM. WITH HAZARDS ON, ROLLED BELOW FWY SPEEDS ALONG SHOULDER UNTIL IT RAN OUT JUST AS ADEQUATE OPENING APPEARED IN OUTSIDE LANE. ACCELERATED CAUTIOUSLY TO BELOW 50 MPH, LIMPED OFF AT ODD FREEWAY APPENDIX WHICH LEADS EAST - MERGED RIGHT ONTO SAN FERNANDO, TURNED LEFT (NORTH) AT NEXT SIGNAL AND STARTED WORKING WAY ABOUT 12 MILES BACK WEST ON SURFACE STREETS FROM THE MOORPARK AREA NEVER EXCEEDING 45 MPH. NO ADDITIONAL DRIVETRAIN ISSUES BEFORE WE REACHED STUDIO CITY HOME ~ 11:10PM. THIS WAS THE THIRD TOTAL ENGINE POWER SHUT-DOWN AT FREEWAY SPEEDS WITH NO `LIMP AWAY' OPTION. *TR

THIS WOULD BE THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. HAVING COASTED OUT OF TRAFFIC ON THE FIRST UNWARNED ENGINE / PROPULSION SYSTEM SHUT-DOWN IN FAST-MOVING FREEWAY TRAFFIC, MANAGED TO FIND WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO COME TO A STOP. BUT BEING STUCK IN 10PM DARKNESS ON A NARROW SHOULDER WAS TOO DANGEROUS TO CONSIDER REMAINING THERE. ONCE STOPPED, I SHIFTED THE TRANSMISSION TO PARK, CYCLED IGNITION OFF THEN TO START ? ENGINE RESTARTED, DASH WARNING LAMPS CAME ON- THEN CYCLED OFF NORMALLY, ENGINE RAN SMOOTHLY. NOTE: THE ONLY WAY TO ATTEMPT TO RESTART THE HYBRID DRIVETRAIN IS TO SHIFT THE TRANSMISSION INTO PARK .. IT DOESN'T WORK IN NEUTRAL .. AND THERE WAS NO WAY I WAS GOING TO TRY TO PUT THE TRANS IN PARK IN 72-75 MPH FREEWAY TRAFFIC IN 10PM DARKNESS. ACCELERATED MODERATELY INTO MERGING LANE, ENTERING GAP IN N/B TRAFFIC TO RE-ENTER I-5 TRAFFIC ? HOPING TO GET PAST SR-2 TO MORE-FAMILIAR EXIT ? WITHIN 2 MINUTES, AND AT SPEED ~ 55 MPH ? DRIVE TRAIN DIED AGAIN (SAME WARNING TONE AND LIGHT...AND SAME "TOO LITTLE TOO LATE" STOP NOW WARNING TEXT). AGAIN HAD TO HUNT FOR A WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO STOP AND TAKE STOCK OF DANGEROUS SITUATION. SHUT OFF ENGINE, MOVED TRANS INTO PARK TRIED RESTART - AGAIN, ENGINE STARTED AND SETTLED TO NORMAL OPERATION - NO WARNING LIGHTS REMAINED ON. ABLE TO RE-ENTER TRAFFIC AND TRANSITION OFF I-5 FWY .. BUT ONLY ESCAPE WAS TO ANOTHER FREEWAY (SR-2). KEPT SPEED BELOW 45MPH ON THAT FREEWAY UNTIL ABLE TO EXIT FREEWAY. THIS WAS THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. *TR

THIS WOULD BE THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. HAVING COASTED OUT OF TRAFFIC ON THE FIRST UNWARNED ENGINE / PROPULSION SYSTEM SHUT-DOWN IN FAST-MOVING FREEWAY TRAFFIC, MANAGED TO FIND WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO COME TO A STOP. BUT BEING STUCK IN 10PM DARKNESS ON A NARROW SHOULDER WAS TOO DANGEROUS TO CONSIDER REMAINING THERE. ONCE STOPPED, I SHIFTED THE TRANSMISSION TO PARK, CYCLED IGNITION OFF THEN TO START ENGINE RESTARTED, DASH WARNING LAMPS CAME ON- THEN CYCLED OFF NORMALLY, ENGINE RAN SMOOTHLY. NOTE: THE ONLY WAY TO ATTEMPT TO RESTART THE HYBRID DRIVETRAIN IS TO SHIFT THE TRANSMISSION INTO PARK .. IT DOESN'T WORK IN NEUTRAL .. AND THERE WAS NO WAY I WAS GOING TO TRY TO PUT THE TRANS IN PARK IN 72-75 MPH FREEWAY TRAFFIC IN 10PM DARKNESS. ACCELERATED MODERATELY INTO MERGING LANE, ENTERING GAP IN N/B TRAFFIC TO RE-ENTER I-5 TRAFFIC HOPING TO GET PAST SR-2 TO MORE-FAMILIAR EXIT WITHIN 2 MINUTES, AND AT SPEED ~ 55 MPH DRIVE TRAIN DIED AGAIN (SAME WARNING TONE AND LIGHT...AND SAME "TOO LITTLE TOO LATE" STOP NOW WARNING TEXT). AGAIN HAD TO HUNT FOR A WIDE-ENOUGH SECTION OF OUTSIDE SHOULDER TO STOP AND TAKE STOCK OF DANGEROUS SITUATION. SHUT OFF ENGINE, MOVED TRANS INTO PARK TRIED RESTART - AGAIN, ENGINE STARTED AND SETTLED TO NORMAL OPERATION - NO WARNING LIGHTS REMAINED ON. ABLE TO RE-ENTER TRAFFIC AND TRANSITION OFF I-5 FWY...BUT ONLY ESCAPE WAS TO ANOTHER FREEWAY (SR-2). KEPT SPEED BELOW 45MPH ON THAT FREEWAY UNTIL ABLE TO EXIT FREEWAY. THIS WAS THE SECOND UN-WARNED TOTAL LOSS OF POWER ON A FREEWAY. *TR