MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2006 MERCURY GRAND MARQUIS- SAGINAW, MI
MY 2006 GRAND MARQUIS ORIGINAL PLASTIC INTAKE MANIFOLD DEVELOPED A CRACK AT THE DRIVERS SIDE REAR INTAKE BOLT AREA CAUSING IT TO LEAK ANTIFREEZE. THIS CAUSED ME TO HAVE TO SPEND $240.00 TO BUY A NEW DORMAN REPLACEMENT AND INSTALL IT. FORD CONTINUES TO USE THESE CHEAP PLASTIC MANIFOLDS DESPITE LOSING A CLASS ACTION LAWSUIT AGAINST THEM FOR THIS PROBLEM. THERE WILL BE MORE OF THESE PLASTIC MANIFOLD FAILING IN THE NEAR FUTURE TO BE SURE. THIS PROBLEM SHOULD BE ADDRESSED BY A NEW CLASS ACTION LAWSUIT DUE TO FORDS CONTINUED INCOMPETENCE AS A MANUFACTURER. MY CAR ALSO SUFFERS FROM A DEFECTIVE EATC AIR CONDITIONER CONTROL THAT BLOWS AIR OUT OF THE WRONG VENTS AND WON'T ACTIVATE THE AC. ALSO A BOLT BROKE ON THE DRIVERS SIDE FRONT SEAT DUE TO RUST. ALSO THE DIGITAL COMPASS HAS QUIT WORKING. ALSO HAD A WATER LEAK IN THE BACK PASSENGER FLOOR AREA. *TR
Source: NHTSA WEB SITE -
2003 MERCURY GRAND MARQUIS- BENTONVILLE, AR
TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH THE HEADLIGHTS SHUT OFF WITHOUT WARNING. THE LIGHTS CAME ON A FEW MINUTES AFTER THEY SHUT OFF. THE FAILURE RECURRED FREQUENTLY. AFTER SOME TIME THE HEADLIGHTS NO LONGER ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSE THAT THE AUTOMATIC LIGHT CONTROL MODULE FAILED AND NEEDED TO BE REPAIRED. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 MERCURY MOUNTAINEER- WESTMINSTER, CO
WE BOUGHT THE CAR 2 YEARS AGO AND A FEW MONTHS AFTER WE HAVE PURCHASED IT, IT STARTED TO ACT UP. WHEN WE PULL THE SHIFT GEAR TO REVERSED, IT JERKS REAL BAD AS IF WE WERE REAR ENDED. A FEW TIMES, THE SHIFT GEAR WOULD BE STUCK. WE COULD NOT PULL THE SHIFTER DOWN TO REVERSE FROM PARK. IT NORMALLY TAKES US AN HOUR SO TO DO IT BUT TONIGHT, IT WAS WORST. WE WERE STUCK ON PARK...FINALLY AFTER AN HOUR, WE WERE ABLE TO PULL IT FROM PARK AND ONTO REVERSE FROM THE GARAGE. ONLY THIS TIME REVERSE WAS PARK, NEUTRAL WAS REVERSE, DRIVE WAS NEUTRAL AND 3 WAS DRIVE. IT WAS SO FRUSTRATING....AND TO TOP THAT OFF, MY HUSBAND AND I BOTH GOT INTO A HEATED ARGUMENT OVER THIS STUPID CAR!! WE STILL CANNOT GET IT FIXED BECAUSE WE DON'T HAVE THE MONEY!!! *TR
Source: NHTSA WEB SITE -
2005 MERCURY GRAND MARQUIS- HOMESTEAD, FL
2005 MERCURY GRAND MARQUIS, HEADLIGHTS WHEN OUT AT 45 MPH SW 147 AVE, RIGHT LANDS. TOTAL DARKNESS. ..UPDATED 08/31/12 *BF THE CONSUMER STATED THE HEADLIGHTS CAME BACK ON, WHEN HE ACCIDENTALLY BUMPED THE TURN SIGNAL LEVER.
Source: NHTSA VEHICLE OWNERS QUESTIONNAIRE -
2004 MERCURY MOUNTAINEER- PORT SAINT LUCIE, FL
I OPENED THE WINDOW HATCH ON THE BACK OF THE VEHICLE AND THE WINDOW HINGE BROKE AND THE WINDOW STARTED TO SLIP DOWN ALMOST BRAKING MY NOSE. *TR
Source: NHTSA WEB SITE -
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2009 MERCURY GRAND MARQUIS- RIVERTON, NJ
TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE THE BRAKES WAS ENGAGED THERE WAS AN SUDDEN INCREASE ON ENGINE RPMS. THE CONTACT MENTIONED THAT THE REAR WHEELS STARTED TO SPIN AND IN ORDER TO STOP IT HE HAD TO SHIFT INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 33,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
1999 MERCURY SABLE- BAYVILLE , NY
TL* THE CONTACT OWNS A 1999 MERCURY SABLE. THE CONTACT STATED THAT THE PASSENGER SEAT BELT DOES NOT RETRACT OR PROPERLY SECURE THE PASSENGER. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN (NHTSA CAMPAIGN ID NUMBER: 99V250000 SEAT BELTS: FRONT: ANCHORAGE); THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. THE CURRENT MILEAGE WAS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 MERCURY MONTEREY- BOCA RATON, FL
I HAVE 2004 MERCURY MONTEREY. ABOUT 2 YEARS AGO MY TRANSMISSION FAILED AT 67K AND HAD TO REPLACE OUT OF MY POCKET. NOW THERE STARTED ANOTHER BIG ISSUE IN THIS CAR. LATELY I PARK THE VAN OUTSIDE IN THE DRIVEWAY. THIS HAPPENED SEVERAL OCCASIONS SINCE IT STARTED (ESPECIALLY IN RAINY DAYS). I COULD START THE CAR, BUT CAN NOT SHIFT THE VEHICLE INTO EITHER FORWARD OR REVERSE. ALL KIND OF WARNING LIGHTS POPUP IN THIS SITUATION. SOMETIMES VEHICLE MOVE FEW YARDS AND THEN STALL. SOMETIMES RADIO DOES NOT WORK. THEN ALL OF SUDDEN WHEN THE DAY IS SUNNY, VAN DRIVES PERFECTLY NORMAL WITH NO ISSUES. THIS IS EXTREMELY FRUSTRATED, I THOUGHT I PURCHASED A GOOD VEHICLE FROM THE FORD, BUT NOT ANYMORE!! I CONSULTED MY LOCAL MECHANIC AND HE THINKS SOMEHOW COMPUTER GET WET AND THAT CAUSE THE PROBLEM. SOME DAYS IT DRIVES 10-20 MILES IN HIGHWAY AND THE PROBLEM START AGAIN WITH A SUDDEN POWER LOSS. THIS IS EXTREMELY DANGEROUS IN DRIVING WITH SOUTH FLORIDA TRAFFIC. HOW COME RAIN WATER SEEP INTO THE COMPUTER? THIS IS NO DOUBT THAT THIS ISSUE MUST BE DUE TO POOR DESIGN BY THE CAR MANUFACTURER. NHTSA SHOULD INVESTIGATE THIS SERIOUSLY SINCE VEHICLE OWNERS DO NOT HAVE ANY RESOLUTION DUE TO BAD DESIGN ISSUE. *TR
Source: NHTSA WEB SITE -
2006 MERCURY GRAND MARQUIS- FOREST GROVE , OR
TL* THE CONTACT OWNS A 2006 GRAND MARQUIS MERCURY. THE CONTACT STATED THAT WHILE WASHING HER VEHICLE THE PAINT BEGAN TO PEEL OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NOTHING THEY COULD DO TO ASSIST HER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED ON ANY RECALLS. THE FAILURE MILEAGE WAS 56,000 AND THE CURRENT MILEAGE WAS 58,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 MERCURY MILAN- CHARLOTTESVILLE, VA
WHILE DRIVING, THE THROTTLE WOULD LOSE THE ABILITY TO SEND FUEL TO THE MOTOR THUS CAUSING NO ACCELERATION ABILITY. I WAS REQUIRED TO PULL OFF OF THE ROAD AND TURN THE VEHICLE OFF AND RESTART IT. THE CHECK ENGINE LIGHT AND THROTTLE LIGHT CAME ON. THE VEHICLE NEEDED AN NEW ELECTRONIC THROTTLE BODY. *TR
Source: NHTSA WEB SITE