MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING, THE HEADLIGHTS STOP WORKING. THE HEADLIGHTS WORKED INTERMITTENTLY AND FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE LIGHT CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 79,000 AND THE CURRENT MILEAGE WAS 83,000.

TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE CONTINUED ACCELERATING INDEPENDENTLY UP TO 50 MPH. THE CONTACT HAD NOT ENGAGED THE ACCELERATOR PEDAL WHEN THE FAILURE OCCURRED. THE CONTACT THEN APPLIED THE BRAKES AND SHIFTED INTO NEUTRAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS COMPLETELY SHUT OFF AND THEN RESTARTED HOWEVER, THE ENGINE ROARED WITH AN INCREASE IN RPMS OF OVER 4000. THE CONTACT HAD TO MAINTAIN PRESSURE ON THE BRAKE PEDAL. THE VEHICLE WAS NOT TAKEN TO A REPAIR SHOP OR THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 120,000. UPDATED 09/26/12*LJ THE DEALER REPLACED THE ACCELERATOR CABLE. UPDATED 09/27/12

I JUST BOUGHT THIS CAR FROM A USED CAR DEALER WITH 108K, GOT WAY OVERCHARGED BECAUSE I DON'T HAVE ANY CREDIT. THE SECOND DAY THAT I HAD THE CAR I WAS TAKING MY BABY TO DAY CARE. THE CAR SHUT OFF IN THE MIDDLE OF THE HIGHWAY AND WE ALMOST GOT HIT. THE ENGINE FAIL SAFE MODE CAME ON. THE CAR DID THIS AGAIN ON THE WAY HOME. TOOK IT BACK TO THE DEALER AND THEY HAD THE THROTTLE BODY REPLACED. I JUST GOT THE CAR BACK TODAY AND IT DID IT AGAIN! I'M ABOUT TO LOOSE IT! *TR

CAR DEVELOPED A KNOCK IN STEERING. MOST NOTABLE WHEN STOPPED AND TURNING STEERING WHEEL A FEW DEGREES LEFT AND RIGHT. TOOK IT TO DEALER WHO SAID STEERING CORE FAILED. REFUSED WARRANTY COVERAGE. SAID IT WAS CAUSED BY ACCIDENT ABOUT 1500 MILES PREVIOUSLY. THE ACCIDENT WAS A LOW SPEED FENDER BENDER WITHOUT AIR BAG DEPLOYMENT. FRONT BUMPER CRACKED, BUT HEAD LIGHTS WERE NOT BROKE, GRILL WAS NOT BROKE. INSURANCE COMPANY THAT FIXED ACCIDENT DAMAGE DENIED A CLAIM AGAINST THEM FOR STEERING CORE FAILURE. STATING IT WAS A FAILURE THAT WARRANTY SHOULD COVER (EXTENDED FORD WARRANTY.) I NEED TO FIND OUT IF AN ACCIDENT SUCH AS MINE COULD CAUSE A RACK CORE FAILURE. DEALER CHARGED $900.00 TO REPLACE THE RACK CORE. WOULD NOT GIVE ME THE CORE SAYING IT WAS UNDER PRESSURE AND HAD TO BE RETURNED AS AN EXCHANGE. (THIS CAR WAS PURCHASED NEW IN 2009 1 YEAR OLD LEFTOVER). *TR

MY VEHICLE LOST ENGINE POWER WHILE IN DRIVE AND CAME TO A COMPLETE STOP IN THE MIDDLE OF LANES DURING RUSH-HOUR TRAFFIC. ALSO LOST REVERSE HAD TO BE TOWED. SINCE THE INCIDENT, I DISCOVERED THERE WAS A RECALL FOR THIS EXACT ISSUE AND ATTEMPTED TO RESOLVE DIRECTLY THROUGH FORD. I'VE SUBMITTED RECEIPTS FOR SERVICES PERFORMED AND FORD IS NON-RESPONSIVE TO MY REQUESTS FOR REIMBURSEMENT. *TR

THE PROBLEM STARTED ALMOST A YEAR AGO BUT DID NOT SEEM TO OCCUR ALL THE TIME. FROM TAKE OFF, THE CAR WOULD STALL AND THEN RE-ENGAGE WITH GUSTO. UP UNTIL THE OTHER DAY THE CAR LOST ALL POWER BUT WAS IDLING. I WAS ABLE TO MOVE TO THE SHOULDER OF THE ROADWAY, ATTEMPTED TO LISTEN TO WHAT I HEARD AND THOUGHT IT WAS A BAD GAS ISSUE AND NOTICED THE WRENCH AND ENGINE LIGHTS WERE ON. I TURNED THE VEHICLE OFF AND THEN RESTARTED TO HAVE FULL GAS PEDAL RESPONSE BUT THE ENGINE LIGHT STAYED ON. I PROCEEDED DOWN THE ROAD TO THE INTERSTATE BUT DECIDED TO GET SOME FUEL (3/8 OF A TANK EXISTED) AND SOME FUEL ADDITIVE. THE CAR STOPPED AND STARTED WITHOUT AVAIL, AS I ENTERED THE INTERSTATE 30 RAMP THE VEHICLE LOST ALL POWER AGAIN. I PULLED TO THE SHOULDER AND REPEATED THE PREVIOUS RESTART. I CALLED LANDERS FORD IN BENTON, AR AND TOLD THEM THE ISSUE AND WOULD BE BRINGING THE CAR INTO THE FACILITY. NOT WANTING TO GET BACK ONTO THE INTERSTATE AND POSSIBLY CAUSING A WRECK OR TRAFFIC BLOCKAGE, I DROVE USING THE OUTER ROAD, THE ISSUE OCCURRED AT LEAST TWICE WHILE EN-ROUTE. THIS IS A CONTINUING PROBLEM AS MY GOOGLE SEARCH REVEALED AND COULD BE A MAJOR HIGHWAY SAFETY ISSUE FOR SOMEONE LIVING WITHIN THE MAJOR AREAS OF AMERICA. I HAVE CONTACTED FORD, THE ATTORNEY GENERAL, AND THE BBB. THE ELECTRONIC THROTTLE BODY IS NOT SOMETHING THAT SHOULD NEED REPLACEMENT WITH NEWER VEHICLES AND MUST BE A KNOWN ISSUE BECAUSE IT IS LISTED AS "NOT COVERED" UNDER THE VEHICLE WARRANTY! *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT BOTH HEADLIGHTS WOULD FAIL SPORADICALLY OR WOULD NOT ILLUMINATE WHEN ENGAGED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 47,000. UPDATED 10/03/12*LJ UPDATED 10/05/2012/2012 *JS

THE HEADLIGHTS ON LOW BEAM WOULD NOT COME ON - COULD ONLY DRIVE AT NIGHT WHILE HOLDING THE HIGH BEAM LIGHT ON. BEING TOLD IT IS THE LCM AND HAS TO BE REPLACED AT A HIGH REPAIR COST. AFTER MUCH RESEARCH ABOUT THIS PROBLEM, FORD SHOULD BE PAYING FOR THESE REPAIRS AND NOT THE CONSUMER! *TR

THE KNOB TO TURN ON THE HEADLIGHT BROKE OFF. IT SEEMS TO BE MADE OF PLASTIC THAT IS NOT STRONG ENOUGH. NOW IT'S VERY DIFFICULT TO TURN ON THE HEADLIGHTS. WE READ THAT THIS IS A PROBLEM IN THE 2000 MODEL AND FORD HAD A RECALL ON THE 2000 MODEL. WE HAD THE EXACT SAME PROBLEM WITH THE 2001 MODEL. MAYBE SOME OF THE FAULTY KNOBS WERE INSTALLED ON SOME OF THE 2001 MODELS AND THOSE SHOULD BE INCLUDED IN THE RECALL AS WELL SINCE IT'S THE EXACT SAME PROBLEM. *TR

I RECEIVED A RECALL NOTICE - 11S25/NHTSA RECALL 12V-006 IN MARCH, 2012. THIS RECALL RELATES IS REGARDING A WORN SPLINE IN THE TRANSMISSION TORQUE CONVERTER. FORD CLAIMS PARTS WOULD BE IN 2ND QUARTER OF 2012. I CALLED MY DEALER, AND TOLD PARTS WILL NOT BE IN UNTIL 1ST WEEK IN JUNE. WAITED. CALLED DEALER AND FORD - PARTS NOW WILL BE IN THE END OF JUNE. SO I CALLED [XXX] AT VEHICLE SAFETY HOTLINE CASE # [XXX] AND MADE COMPLAINT. CALLED FTC ON 6/7/12 AND ALSO MADE COMPLAINT. REFERENCE # [XXX]. JUNE AND THEN JULY CAME AND WENT - NO PARTS. AUGUST - I RECEIVE A LETTER FROM FORD STATING THE PARTS ARE IN, AND THEY WANT TO HAVE THE "RECALL PERFORMED AS SOON AS POSSIBLE" CALLED MY FORD DEALER THE DAY THE LETTER ARRIVED- THEY CLAIM THEY DO NOT HAVE THE PARTS YET, AND THEY WOULD CALL. IT IS SEPTEMBER 4. LABOR DAY HAS COME AND GONE - NO FIXED VAN. OBVIOUSLY THEY SAY RECALL, BUT HAVE NO INTENTION OF FIXING MY VEHICLE. FEBRUARY 19, 2009 MY VAN BROKE DOWN. I NEEDED TO REPLACE MY TRANSMISSION DUE TO "ELECTRONIC TRANSMISSION DIAG NO PUMP PRESSURE HAS INTERNAL BROKEN PART NEED TO R&I TRANS-AXLE. FOUND STRIPPED PUMP SHAFT INTO TORQUE. REPLACED TORQUE CONVERTER" THIS COST ME $1829.60. I STILL HAVE THE ORIGINAL RECEIPT. MY DEALER IS CLAIMING I CANNOT EVEN SUBMIT THIS BILL TO FORD FOR "POTENTIALLY" REIMBURSEMENT, (BY A FORD COMMITTEE OF COURSE) FOR THIS UNTIL MY VAN IS WORKED ON - ONCE HE PARTS FROM THE RECALL ARE IN. I FEEL I HAVE PAID FOR THIS RECALL ALREADY, AND AM BEING TOTALLY SCREWED. PLEASE ADVISE. THANK YOU FOR YOU TIME - INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR